David Rodriguez

I’m writing to share my experience in hopes it leads to improvement. My 2026 Toyota Grand Highlander has been at Mossy Toyota’s Collision Department for over 36 days waiting for a rear liftgate window rep improvement. My 2026 Toyota Grand Highlander has been at Mossy Toyota’s Collision Department for over 36 days waiting for a rear liftgate window replacement. I understand parts delays happen, and I was told this glass is on a national backorder with many customers waiting and no current ETA. My main frustration has been the lack of communication during that time. I’ve had to reach out repeatedly for updates, and I was expecting a follow-up call over a week ago from Customer Care Manager David that I did not receive. When Toyota Customer Relations tried to assist, they were also unable to reach him, and there wasn’t another team member available to help move things forward. This vehicle is very important to our family as we use it daily to transport our special needs daughter and her belongings. Being without it for this long has been difficult. My Toyota cases are 261007002816 and 261015002891. I remain hopeful Mossy Toyota and Toyota can work together to provide a loaner option and a clearer timeline for owners in this situation. And make it right. and they still have not heard from the dealership. as far as return phone calls. the only phone call I received is after the first post. asking me to take down the post and like I said, I will not take it down until I get some help. Communication is key. More

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More concerned about their commission, didn’t even bother to show me a new Tacoma! Bad experience. First experience at Mossy was great, that’s why I went back… never again! I walked away feeling like a nu to show me a new Tacoma! Bad experience. First experience at Mossy was great, that’s why I went back… never again! I walked away feeling like a number! Won’t go back! To bad, their service dept is good! More

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100k bumper to bumper no good Bought a 2015 Toyota Tacoma drove it off the lot and it was making some noise scheduled service and told them I read reviews on the issue and it was t Bought a 2015 Toyota Tacoma drove it off the lot and it was making some noise scheduled service and told them I read reviews on the issue and it was the weather stripping that vibrates after 70 miles per hour they said they could not drive that fast so they could not diagnose the problem and fix the issue very disappointed that I purchased a hundred thousand bumper to bumper warranty and it did not cover this neither the fact that I bought the car a week ago I would not recommend this company to anyone More

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Excellent Toyota Service experience We appreciate and recommend Mossy Toyota's Service Department. Received upfront pricing and service/repair time estimates. We were treated with res We appreciate and recommend Mossy Toyota's Service Department. Received upfront pricing and service/repair time estimates. We were treated with respect and they were respectful of our time. Excellent staff, most noticeably was Service Advisors, Mr. Kevin Hauser, Mr. David Rodriguez and Service Director, Mr. Dale Snow, organized and professional. Friendly car rental staff and comfortable, clean waiting area with good coffee. We are confident in Mossy Toyota's Service Department, they exceeded our expectations, all around great car service experience! More

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Excellent customer service Thank you Jeremy S and David for taking care of me and my 4runner recently. I had to have it towed in after it was smoking after a short trip to work. Thank you Jeremy S and David for taking care of me and my 4runner recently. I had to have it towed in after it was smoking after a short trip to work. Both made sure I was well informed of all the work being done to figure out the problem. I was super bummed this happened on my birthday but both guys took great care to get me out and on my way with my 4runner having a clean bill of health. Thank you again for your excellent customer service! More

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