David Smith

The dealership is authentic, ethical and willing to negotiate with customers. My experience will both Salesperson Jennafer Mitchell and her Manager is positive in both customer experience and financial negotiate with customers. My experience will both Salesperson Jennafer Mitchell and her Manager is positive in both customer experience and financial negotiations. I will have no problems buying my next Chevrolet through Chapman Chevrolet of Tempe, AZ. I previously purchased 2 new vehicles at Van Chevrolet in Scottsdale, AZ. My experience was disappointing and 180 degrees from Chapman. I highly recommend a visit there. Don’t waste your time at Vans you’ll only be frustrated and acquire negative feelings about the brand. More

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Horrible customer service! Went there because of a letter sent to me by Chace Gibbs that they were low on used inventory and for us to come in to trade in our Equinox with a new car, knowing our lease was no sent to me by Chace Gibbs that they were low on used inventory and for us to come in to trade in our Equinox with a new car, knowing our lease was not up until May 2021. We went there and although the sales associate was nice, David Smith was extremely unhelpful and rude! Not only did he not get us a good deal but he didn’t even try to give us different options to meet in the middle with us. When I mentioned the national ad and that we were looking for that deal, he stated he would not be able to honor that deal and has never honored any of the national ads put up by Chevrolet for any of his customers because of its low lease amount -he said this laughing as if these ads are false. He didn’t even look into any options to help us. We told him we were willing to put a down payment and even pay a little more than the national ad and laughing, he said he couldn’t help us. How can you not honor the national ad on the Chevrolet website? Is chevrolet putting up false advertisement? Please please don’t go to them to buy or lease a car -they are very unhelpful! By the way, I emailed Chace Gibbs about my experience and he hasn’t even responded to my email and he was the person who send the letter for us to trade in our Equinox with a new car. Way to go Chapman Chevrolet! More

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Once you've written the check...you're on your own! Everyone was pretty nice to work with UNTIL...they had my signature and money. Then they couldn't have cared less about me. You would think that aft Everyone was pretty nice to work with UNTIL...they had my signature and money. Then they couldn't have cared less about me. You would think that after spending over $30,000 at their dealership, they could at the very least be available to open the door and say thanks...good-bye...appreciate your business, get lost...SOMETHING. Instead they all scattered like cockroaches in the light looking for anything that might make them look busy. The deal I got wasn't so great that I couldn't have gotten it at any other dealership in town. Had I known this was going to be the way I was treated after the sale, I would've gone somewhere else. Oh, and don't believe anything they tell you if they don't write it down...on their "Official" paper. Apparently the finance guys aren't "allowed" to tell you anything except that you're stupid if you don't buy their extended warranties. They also will tell you that they will shop rates when the banks are open (it was a weekend) but don't bet on it. So far, I like the vehicle but can't say I'd recommend this place to anyone. Their biggest concern was that I expected them to give me more than one key to the car after the "wrong" person promised me they would. Apparently that one key would have put Chapman into bankruptcy. Although nobody at the dealership even acknowledged me when I drove off the lot, they'll probably figure out who I am from this review. Treat people better, and you just might get repeat customers. I hope I don't have any problems with the vehicle since it's pretty obvious that they won't be there to help me out if I do! More

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Best purchase experience ever. Brian Y. Was absolutely amazing he gave no run around. Very honest and down to earth with us. He made this the absolute utmost best buying experience Brian Y. Was absolutely amazing he gave no run around. Very honest and down to earth with us. He made this the absolute utmost best buying experience we ever had at any dealership. We told him what we had and what we needed to fit our budget and he really took the time to help us purchase what we were looking for to fit our needs. So one again thank you so much for making this happen. More

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Awesome experience I have bought my last three vehicles from Chapman and from IKE. IKE is professional and kind I would not use any one else. IKE went out of his way to I have bought my last three vehicles from Chapman and from IKE. IKE is professional and kind I would not use any one else. IKE went out of his way to get the car we wanted and finally brought a car from the MFG and tracked it every day. Great Job IKE... More

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Great car buying experience!!! Isaiah my sales specialist was beyond amazing! Went in to get an oil change on my 2016 Chevy Cruze and mentioned to Isaiah that I had a question about Isaiah my sales specialist was beyond amazing! Went in to get an oil change on my 2016 Chevy Cruze and mentioned to Isaiah that I had a question about a possible trade in. He was very helpful and explained the process and I am now a proud owner of a 2017 Chevy Malibu! Throughout the whole process he kept in contact with me to let me know what was going on and was always available to answer any questions I had. He made made me feel like I was a part of the Chapmen family! Great dealership with great employees! I recommend anyone who is looking to buy a car to stop in and ask for Isaiah!!! More

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Unexpectedly had to buy a car It sucks buying cars, especially when you least expect that you have to. There was a used car there I had gone to look at. I spoke with Jordan on the It sucks buying cars, especially when you least expect that you have to. There was a used car there I had gone to look at. I spoke with Jordan on the phone and then met him at Chapman. He was very pleasant and knowledgeable. The first car he showed us wasn't what I was looking for but he had plenty of other options to show me. He helped me find something that would work for me car-wise and money-wise. I would definitely recommend Jordan. I usually don't like car salesmen but I liked Jordan... that speaks volumes! More

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SUPER SERVICE The reason for my rating of excellence was due to receiving one of the best customer experiences I have ever had with a car dealership or any other bu The reason for my rating of excellence was due to receiving one of the best customer experiences I have ever had with a car dealership or any other business. I felt welcomed and not pushed. I loved his approach he was very efficient, and I felt that he was really looking out for me. I found his knowledge of the business is expert and he knew so much about the car I told him that I would read the booklet, it was a lot of information. Best customer experience a real professional I am glad to have met him and the financial officer they were great. I will remain a loyal customer and let anyone that I know who is looking for a new car to visit Chapman Chevrolet. More

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Great staff Carl and David were patient, friendly and helpful. Both worked to help us get what we wanted within our budget. Very happy with our experience! Carl and David were patient, friendly and helpful. Both worked to help us get what we wanted within our budget. Very happy with our experience! More

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Awesome My sales man is Jordan Smith, he was absolutely wonderful, helpful, sincere and I will definitely refer my friends and family to him. Thank you! My sales man is Jordan Smith, he was absolutely wonderful, helpful, sincere and I will definitely refer my friends and family to him. Thank you! More

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