David Sobczak | Page 6

One of the worst places I've ever been to. My wife was the one whom mainly dealt with the service department. The service manager or lead whomever he is was an absolute joke. 4 days for a chec My wife was the one whom mainly dealt with the service department. The service manager or lead whomever he is was an absolute joke. 4 days for a check engine light to have to call Toyota to be told what to do and change the sensors that are throwing the code. Then after picking the truck up for the 3rd time the light still comes back on. Dave the service guy then wants to argue and say we need to pay another diagnostic fee for the same codes. A diagnostic fee we had already paid even though we have a warranty plan on our vehicle and shouldn't of had to pay it the first time. Then proceeds to tell us we're ungrateful we could have been charged a rental for the loaner car we received before. And we could have been charged for all the test drives. And we could have been charged 3x as much for the labor. Tells us after we had already called and asked if they still had a loaner vehicle for us when we bring the car back and we're told yes. Then proceeds to say we're not getting a loaner anymore because we're ungrateful once we arrive. These service techs are completely incompetent as well as con artists and scammers. Ended up taking the vehicle somewhere else to not deal with the terrible techs and leadership. I could have cared less if "I" was charged more for labor or parts it was all under warranty I cant help it you were too dumb to figure the problem out and charge the warranty company accordingly. Would not recommend using the service department at Toyota ever More

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Service department is very good. Offer seasonal deals that offset the cost of maintenance. They are very helpful and do a great job. Offer seasonal deals that offset the cost of maintenance. They are very helpful and do a great job. More

by BREWER19551 Verified Customer Verified Customer

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Friendly and knowledgeable staff. Comfortable waiting area. Clean facility. Fast and efficient service area and mechanics. Comfortable waiting area. Clean facility. Fast and efficient service area and mechanics. More

by ACHFC Verified Customer Verified Customer

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Front desk person Sonja was friendly. Disappointed though that my car was not done on time. I clearly stated that I needed rear brakes done and they got fronts instead. Wish I would of re Disappointed though that my car was not done on time. I clearly stated that I needed rear brakes done and they got fronts instead. Wish I would of received a high credit or something on top of what I already recieved. More

by Shendricknick Verified Customer Verified Customer

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Nice people in the service department! Had a oil change, tire rotation and a recall. Was done in a couple hours. 😁 Had a oil change, tire rotation and a recall. Was done in a couple hours. 😁 More

by mrstephendickey Verified Customer Verified Customer

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Ww have been purchasing Toyotas for 25 years plus. When we moved to this area 22 years ago we purchased several vehicles from Lakeshore Toyota. When Bosak purchased the dealership, we were unhappy wit When we moved to this area 22 years ago we purchased several vehicles from Lakeshore Toyota. When Bosak purchased the dealership, we were unhappy with the service. So far, the service we received from Graff Toyota has been very good. We are pleased that they purchased the dealership and use today's technology to enhance communication with the customer for service. We really like the change so far and plan to continue our Toyota experience with them in the future. More

by VICTORIA32 Verified Customer Verified Customer

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The clerk at the sign I desk was very helpful and polite. She explained everything in detail when the car was done. She explained everything in detail when the car was done. More

by mmaryanne Verified Customer Verified Customer

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Wasn't as friendly as the previous owner didn't go over inspection of vehicle only tires. Came home and my windshield wiper fluid was totally empty even though it said on the receipt they filled it so disa inspection of vehicle only tires. Came home and my windshield wiper fluid was totally empty even though it said on the receipt they filled it so disappointed. More

by MNEGRON18 Verified Customer Verified Customer

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Toyota great brand, finding out service later. But oil change and rotaing wheels went smooth. But oil change and rotaing wheels went smooth. More

by BECKER07 Verified Customer Verified Customer

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Mike our salesman was very patient with us. He was great at giving us a great understanding of the features of each car Ed looked at. He was great at giving us a great understanding of the features of each car Ed looked at. More

by RJKNIGHT Verified Customer Verified Customer

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