Davit Mkrtchyan | Page 5

Envision Ford is top notch for customer service Mike my service representative was awesome. Very helpful very informative. Al service manager was great also. Very helpful and informative as well . Highly r service representative was awesome. Very helpful very informative. Al service manager was great also. Very helpful and informative as well . Highly recommend. - Zos More

by zephpasadena Verified Customer Verified Customer

Print

The best dealership ever in los angeles 🔥 the service department is so cooperative and helpful department is so cooperative and helpful More

by sguneet48 Verified Customer Verified Customer

Print

Great customer service. Great sales staff, no pressure. Very fast from decision to signing. Have bought 4 cars from here. Great sales staff, no pressure. Very fast from decision to signing. Have bought 4 cars from here. More

by VPAGGETT1969 Verified Customer Verified Customer

Print

I am writing to formally file a complaint regarding a recent and deeply disappointing experience with your service department—specifically with one of your service advisors, Antonio "Tony" Botello. I recent and deeply disappointing experience with your service department—specifically with one of your service advisors, Antonio "Tony" Botello. I purchased a new 2024 Bronco Sport from Envision Ford about a year ago and have consistently returned to your dealership for all scheduled maintenance and service needs. However, after my recent visit on October 6th at 8:30 AM, I’ve decided I will not be returning. That morning, I brought in my Bronco to have the front wheel and tire replaced. Tony informed me the replacement wheel needed to be ordered from your Ontario warehouse and would arrive by Tuesday, October 7th, at which point I’d receive a call once the work was complete. By 3:50 PM on the 7th, I had not heard anything, so I called the service department. I was placed on hold, then disconnected. When I called back, I was given a vague explanation that my vehicle still wasn’t ready and was transferred to Tony. He then told me the wheel hadn’t arrived as expected and the vehicle wouldn’t be ready until Wednesday, October 8th. When I asked why no one had contacted me about the delay, Tony couldn’t give a clear answer and became dismissive. As I continued to ask for clarification, his tone escalated—he raised his voice and became argumentative. To be clear, I was simply asking for communication—something I feel should be a basic expectation in any customer service interaction. To make matters worse, Tony then informed me—at the last minute—that the shock was bent and also needed replacement. This was never mentioned before and came across as an afterthought rather than a result of a proper inspection. Frustrated, I opted to pay for the wheel and tire only, picked up my Bronco, and had the remaining repairs completed elsewhere. I also shared my concerns with Service Advisor Franklin Hernandez, but unfortunately, I did not feel that my complaint was taken seriously. Instead of addressing the issue, my concerns were met with attempts to justify Tony’s behavior. In summary, your service department demonstrated a basic lack of communication, professionalism, and basic courtesy. Common phrases like “I’m busy,” or “Hang on a minute,” are not an excuse for failing to provide timely updates or treating customers with respect. I hope you take this feedback seriously. I am now a lost customer who expected better from a dealership I had trusted with my new vehicle. More

Print

We made an appointment to come in. I was given an estimated time for repairs. The repairs are done quickly as we waited. I was given an estimated time for repairs. The repairs are done quickly as we waited. More

by ENRIQUEZONATE Verified Customer Verified Customer

Print

I have purchased two cars from this dealership and have been happy with the efficient sales process and the service. Special shout out to Polo the service writer who has been extremely helpful over the pas been happy with the efficient sales process and the service. Special shout out to Polo the service writer who has been extremely helpful over the past few years. I would not hesitate to purchase another Ford from Envision. More

by steve110 Verified Customer Verified Customer

Print

Helpful and professional in the whole step of the process. I will be sure to return in the future. process. I will be sure to return in the future. More

by valdezwill93 Verified Customer Verified Customer

Print

Saw a truck online, made a quick deal over a few hours. Drove up and was in and out. Richard was great, finance was quick and easy. Buying vehicles is usually a drag.. this was easy, a positive experience. Drove up and was in and out. Richard was great, finance was quick and easy. Buying vehicles is usually a drag.. this was easy, a positive experience. More

by wmwmiller Verified Customer Verified Customer

Print

This dealership was awesome. Came in told them what I wanted, they showed me the inventory and made it happen. No hassles very quick. I will be recommending and sending business Came in told them what I wanted, they showed me the inventory and made it happen. No hassles very quick. I will be recommending and sending business this way. Thank you! More

by jordanhempstead Verified Customer Verified Customer

Print

Not satisfied, because they said they would give away the charging cable but delivered the EV truck without it. charging cable but delivered the EV truck without it. More

by phusu1234 Verified Customer Verified Customer

Print