Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis

Dawn Kelly | Page 32

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.9
514 Reviews

Dealership Experience

11 yrs, 3 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

4.9

514 Reviews

Write a Review

514 Reviews of Dawn Kelly

February 28, 2023

Dealership Rating
Employee Rating

fast and efficient service including pick up and drop off; easy to make an appointment and very responsive to issues identified by customer More

by DHHECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

Mar 01, 2023

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon!

February 27, 2023

Dealership Rating
Employee Rating

Easy to make a service center appt. either online or with a phone call. Convenient vehicle drop off service for longer service issues or comfortable wait room for shorter procedures. More

by RJGREENWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else.

February 24, 2023

Dealership Rating
Employee Rating

Love Dawn. She is our go-to gal. Rob was so nice to work with. More

by MEEGSMAZE
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Rakoczy

Feb 24, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dawn and Rob delivered such a great experience!

February 24, 2023

Dealership Rating
Employee Rating

The dealership has an excellent reputation and the salesman Max was fantastic with the knowledge and handling of the sale. The finance manager is beyond reproach. More

by LONAKEOKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Matuszczak , Fred Bomberg, Max Demicco

Feb 24, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Max and the team met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as one of our valued customers for many more years to come!

February 23, 2023

Dealership Rating
Employee Rating

The remote start on my MKZ stopped working. I tried to start it with my phone and a low battery warning flashed. I called Boucher service and was able to get in the next day for a new battery. More

by FORENSICLITHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Miller , Brian Mattison

Feb 24, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis.

February 20, 2023

Dealership Rating
Employee Rating

Dawn Kelly always goes the extra mile when our vehicle requires service. Outstanding customer service. More

by Liam Kzindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, Liam, and we hope to see you again!

February 15, 2023

Dealership Rating
Employee Rating

Great experience, the dealership knows their products and options well. I would recommend those that are in the market to purchase a car consider Gordie Boucher Lincoln. More

by ICEMANTECHNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

Feb 15, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dawn, Brian, and our team, and we look forward to working with you again.

February 12, 2023

Dealership Rating
Employee Rating

Always great to work with the service center. They took care of the oil change and two recalls. More

by JZALIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

Feb 12, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as one of our valued customers for many more years to come!

February 09, 2023

Dealership Rating
Employee Rating

Prompt appointment scheduled by phone, including pickup and loaner. My car was ready as promised. More

by sobczakrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

Feb 09, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 07, 2023

Dealership Rating
Employee Rating

On this particular trip for service, the remedy provided did not last more than a few hours and I have booked yet another trip for service on setting phone as a key on the Lincoln Way app. This will be the More

by David May
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for bringing this to our attention, David, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please call me at your convenience. Roy Reger, Service Manager 414-327-6000

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