Dealer Rater | Page 4

From the first phone call I had inquiring about the vehicle I Purchased I had a great experience. I called and spoke to Russell, first off he was very professional, extremely knowledgeable and had grea vehicle I Purchased I had a great experience. I called and spoke to Russell, first off he was very professional, extremely knowledgeable and had great customer service. He took the time to explain and be fully transparent with over the phone which made me decide to go into the dealership to try and work out a deal. Once I got there he was once again very professional, extremely polite and hospitable showing me around the dealership before we sat down to get into the numbers for the purchase. Everything he had quoted me over the phone was exactly that no hidden fees, costs or anything of the sort. Very straight forward in fact he actually saved me some extra money with a Costco membership deal they were running. It was truly a breath of fresh air dealing with Russell. Now moving on to finance my experience continued. We met with Talia and let me tell you she was a delight to work with as well. Everything straight forward to pushy sales approach explained all the extended warranties and packages and even advised me on the ones to not get. Talia was very patient, professional and polite took the time to answer all my questions and make sure I was comfortable with the decisions I was making. I was overall extremely pleased and stratified with the staff and level of customer service from HARDIN BUICK GMC. I will always remember this experience and will think of this dealership first when I or someone in my family is looking to purchase our next vehicle. More

by ARASHMZADEH21 Verified Customer Verified Customer

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Horrible service. Always makes mistakes and I have to return my car. I have no other car and this back and forth costs me my job. Always makes mistakes and I have to return my car. I have no other car and this back and forth costs me my job. More

by nehashahpatel Verified Customer Verified Customer

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Russell treated us great. was award of everything on our vehicle to show us would definitely refer him to a friend was award of everything on our vehicle to show us would definitely refer him to a friend More

by maorpapro Verified Customer Verified Customer

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Woody ,Gary and Sean are great. I appreciate all their help and efforts. Thank you I appreciate all their help and efforts. Thank you More

by torozco1996 Verified Customer Verified Customer

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The sales manager is the worth sales men I have even deal with. Never deal with him with. Never deal with him More

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My experience was not great. I got passed along Woody after I was talking and scheduling an appointment with Bill. Woody seemed uninterested, not helpful. The texting haggle ove I got passed along Woody after I was talking and scheduling an appointment with Bill. Woody seemed uninterested, not helpful. The texting haggle over extras I did not want or need finally got resolved after several days. On the day of purchase, after waiting OVER AN HOUR (again, after having an appointment) was unprofessional. I finally had to leave to get some lunch. It was a waste of my friend's day who came with me. Bill kept apologizing, he knew it was awkward. When it was finally time to meet with the finance guy (don't even remember his name) I waited again in his office until he got off the phone *rude* He did not even stand up to shake my hand. Can I recommend this dealership? Nope. I was a return customer and that is the only reason I came in to trade in my old car. The very next day my tire pressure light came on! They didn't bother to check that it was low (27 not 35 psi) I took the car into my local dealership to have it checked it out because I didn't trust Hardin. I expected a better attention to detail. I ended up purchasing 2 new air filters to replace the dirty ones. I got a nice tutorial on the cars features from Harbor Hyundai. They took the time to sit in the car with me and go over some basics. I felt better after leaving them than I did leaving Hardin. More

by lisadempsey310 Verified Customer Verified Customer

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Dealership was great. Our sales guy Jesse was easy to deal with very likeable. We felt taken care of and were 100% satisfied. Our sales guy Jesse was easy to deal with very likeable. We felt taken care of and were 100% satisfied. More

by clw64208 Verified Customer Verified Customer

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Very helpful and made everything worked out perfect. They understand your needs.. Thank you for your help They understand your needs.. Thank you for your help More

by mike@ptisag.com Verified Customer Verified Customer

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Employees are always friendly, never pushy. They'd truly want to sell you a vehicle and will help you as much as possible. They'd truly want to sell you a vehicle and will help you as much as possible. More

by jimandruthie8 Verified Customer Verified Customer

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Did not supply all the papers took me three months to get it registered you didn’t supply all the papers got penalized on tax because you didn’t tell me about it it registered you didn’t supply all the papers got penalized on tax because you didn’t tell me about it More

by ddmccafferty Verified Customer Verified Customer

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