Deandre Thomas

I had a very frustrating experience with Scott Clark Toyota that other buyers should be aware of. I inquired about a 2020 Jeep Wrangler that was listed at $17,464. Before moving forward, I did exactl Toyota that other buyers should be aware of. I inquired about a 2020 Jeep Wrangler that was listed at $17,464. Before moving forward, I did exactly what any responsible buyer should do—I spoke directly with their eCommerce salesperson and also with a sales manager. During those conversations, I specifically asked if the price was accurate and whether it might change. I was clearly told the price was correct, and the manager even explained that they price vehicles aggressively because of their high sales volume. Based on those confirmations, I spent time reviewing the Carfax, discussing the vehicle with my wife, and waiting on the inspection report and video that their team said they would provide. The very next day, the price increased by roughly $10,000. When I followed up, I was told that the original price could not be honored because I hadn’t completed a deal the day before—even though I had been actively working with their team and was waiting on the inspection information they told me was needed before moving forward. To their credit, they later came back with a revised offer, but it was essentially aligned with market pricing and did not reflect the fact that the original price had been explicitly confirmed by both a salesperson and a manager. I understand that pricing errors can happen. What’s disappointing here is the lack of transparency and communication—especially after I made a point to confirm the price directly before investing time in the process. If you’re considering buying from this dealership, I would strongly recommend getting everything in writing immediately and being aware that pricing may change, even after verbal confirmation from their team. More

Print