North Adkins

I had a very frustrating experience with Scott Clark Toyota that other buyers should be aware of. I inquired about a 2020 Jeep Wrangler that was listed at $17,464. Before moving forward, I did exactl Toyota that other buyers should be aware of. I inquired about a 2020 Jeep Wrangler that was listed at $17,464. Before moving forward, I did exactly what any responsible buyer should do—I spoke directly with their eCommerce salesperson and also with a sales manager. During those conversations, I specifically asked if the price was accurate and whether it might change. I was clearly told the price was correct, and the manager even explained that they price vehicles aggressively because of their high sales volume. Based on those confirmations, I spent time reviewing the Carfax, discussing the vehicle with my wife, and waiting on the inspection report and video that their team said they would provide. The very next day, the price increased by roughly $10,000. When I followed up, I was told that the original price could not be honored because I hadn’t completed a deal the day before—even though I had been actively working with their team and was waiting on the inspection information they told me was needed before moving forward. To their credit, they later came back with a revised offer, but it was essentially aligned with market pricing and did not reflect the fact that the original price had been explicitly confirmed by both a salesperson and a manager. I understand that pricing errors can happen. What’s disappointing here is the lack of transparency and communication—especially after I made a point to confirm the price directly before investing time in the process. If you’re considering buying from this dealership, I would strongly recommend getting everything in writing immediately and being aware that pricing may change, even after verbal confirmation from their team. More

Report | Print

Timeline of Service Issues • Two months ago: I had my vehicle aligned in preparation for installing new Michelin tires. • Two weeks later: New tires were installed. Immediately afterward, the front left vehicle aligned in preparation for installing new Michelin tires. • Two weeks later: New tires were installed. Immediately afterward, the front left tire rubbed against the wheel well, suggesting improper installation or alignment. • Second alignment: This was performed after it was determined that the left-hand caster was significantly out of specification causing the new l/h front tire to rub the fender in reverse.. • Four weeks ago: I brought the vehicle in for replacement of all brake pads and front rotors, along with a brake fluid bleed. My car was at the shop from 7:00 a.m. until 5:00 p.m. Upon pickup, I was informed that the brake bleed had not been completed and was handled as a rushed accommodation. When I arrived home, I discovered a visible gouge on the left-hand door under the handle, along with paint chipping on the front l/h mag wheel — damage that was not present prior to service. • Two weeks later: I experienced worsening brake pulsation and returned for service. I was informed that parts needed to be sent to Toyota for inspection and I was sent home without resolution. • One week later: After receiving no communication or updates, I returned to the dealership and spoke with administrative management/service director. I questioned why I was sent home and why the rotors and brake components were not simply replaced during my "third" visit. • Subsequent visit: I brought the vehicle back for new rotors and brake shoes. I was told that the rotors were replaced but that the shoes were only “scuffed.” I requested full replacement due to uneven wear caused by operating the vehicle on defective rotors for over three weeks and because the brake bedding process had already been compromised. This request was ignored. The brake pulsation problem has now returned. • Most recent contact: I called the service manager on Monday at 3:00 p.m. and was told I would receive a call back. No return call was made. ________________________________________ Concerns This experience reflects: • Repeated mechanical service failures • Poor quality control • Vehicle damage during service • Lack of communication and accountability • Failure to properly correct a known brake defect until THIRD visit on 02/22/2026 My vehicle has now been serviced multiple times for the same unresolved issue until 02/22/2026 when the General Manager had to intervene. My use of the service department at Scott Clark Toyota resulted in wasted time, inconvenience, vehicle damage and diminished confidence in your service department. The vehicle still pulsates at speeds under 8 MPH! ________________________________________ More

Report | Print

His inability to control his emotions while working is equivalent to a 2 year old throwing a tantrum because he didn’t get his way. If you ever see this man working run with your money and take your busin equivalent to a 2 year old throwing a tantrum because he didn’t get his way. If you ever see this man working run with your money and take your business elsewhere. More

Report | Print

Very friendly, the salesman I had Frisco, was awesome, we struck a deal pretty quickly struck a deal pretty quickly More

Report | Print

One of the best dealership experiences of my life. I’m a customer for LIFE!!! I’m a customer for LIFE!!! More

Report | Print

Instrumental in finding me a car that we wanted. The only downside was the distance I had to travel. But worth the drive. Other than the good experience I received from the sales people, manager The only downside was the distance I had to travel. But worth the drive. Other than the good experience I received from the sales people, manager and GM. I had a less than ideal interaction I had with the finance person. He pretty much told me I can refund the GAP insurance and it would affect his numbers. I still don’t know his name till this day. More

Report | Print

"Do you want to buy the car or not? " pretty rude for someone who is making money off me. " pretty rude for someone who is making money off me. More

Report | Print

Everyone I work with exceed my expectations. I got a great Vehicle at a fair price! I got a great Vehicle at a fair price! More

Report | Print

Prompt professional service and an overall great buying experience!! Enjoying my new vehicle in a few hours! experience!! Enjoying my new vehicle in a few hours! More

Report | Print

Caleb is the best!!!! I do not like buying cars, especially doing it with my husband! Caleb made the experience easier than I have every experienced. He was honest and the least pushy of all salesma especially doing it with my husband! Caleb made the experience easier than I have every experienced. He was honest and the least pushy of all salesman. He gave me space, answered all my questions, friendly, knowledgeable, and very professional. And the GM, including Sales managers only wanted to make us happy at every turn. I would highly recommend this dealership for all your service and car buying needs! More

Report | Print