Efficient, friendly and the salesmen (Frank) took every
photo i requested and I requested ALOT! Generally my sales experience was excellent!
The only issue came from the service department…. Appa
photo i requested and I requested ALOT! Generally my sales experience was excellent!
The only issue came from the service department…. Apparently after changing the oil the tech forgot to reset the service indicator resulting in the car requesting an oil service days after delivery. Frank insist that’s the case but the car has no dipstick to verify so I’m not wagering an engine. Sloane doesn’t seem interested in covering an oil service. Oh well
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by VR6
Mar 10, 2022 -
Sloane Toyota of Malvern responded
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Dennis Hoffman - Service Manager dennis.hoffman@sloaneautos.com - (484) 329-7300
Great door to door service for my aged parents thank you
for making everything go so smoothly. Your staff is thoughtful and respectful and responsive.
for making everything go so smoothly. Your staff is thoughtful and respectful and responsive.
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by Mmorton
Feb 24, 2022 -
Sloane Toyota of Malvern responded
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Attentive and efficient without pressure.
We initiated the deal over the phone due to model demand - but once on site to finalize, the team worked quickly and got us on our way.
We initiated the deal over the phone due to model demand - but once on site to finalize, the team worked quickly and got us on our way.
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by a_new_zig
Feb 17, 2022 -
Sloane Toyota of Malvern responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Awesome service, very welcoming and helpful.
Will definitely recommend, specially jawad fayaz who helped me with purchase.
Will definitely recommend, specially jawad fayaz who helped me with purchase.
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by Hammad
Feb 16, 2022 -
Sloane Toyota of Malvern responded
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions.
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Debbie was very polite and professional. I would
recommend her and your dealership if I have that opportunity.
recommend her and your dealership if I have that opportunity.
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by Nmanzi
Feb 01, 2022 -
Sloane Toyota of Malvern responded
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Chose Sloane in Malvern because of its location, Would
recommend for the great service that I received.
recommend for the great service that I received.
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by Smmckenzie
Jan 12, 2022 -
Sloane Toyota of Malvern responded
We cannot thank you enough for your wonderful review of Sloane Toyota of Malvern and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again!
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Dear Sir, I would recommend Debbie Burgess only. She
Dear Sir,
I would recommend Debbie Burgess only. She should be given a raise or a monthly bonus. Ed Toto lost the sale that should have been hers
Dear Sir,
I would recommend Debbie Burgess only. She should be given a raise or a monthly bonus. Ed Toto lost the sale that should have been hers because he was too aggressive. He didn't believe that I had studied all the Blue Book information after telling him directly that I had done all my homework and knew all the numbers. I was ready to buy and he lost the sale. Analyzing the customer, no matter what the market dictates, is a skill that was not used. I walked away because of his insulting quote and his obnoxious manner. Apparently he is not the staff member who normally determines the Trade-In value. If that is true, select another staff member for that responsibility.
I purchased a Toyota, Venza, XLE Hybrid from another dealership.
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by Jolenejj001
Dec 29, 2021 -
Sloane Toyota of Malvern responded
We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience.
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Debbie explained & kept me updated on the process. Josh
was also very polite and informative! Thank You for great experience @ Sloane.Toyota of Malvern💥
was also very polite and informative! Thank You for great experience @ Sloane.Toyota of Malvern💥
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by ellerbedesign
Other Employees Tagged:
Josh from Finance
Nov 23, 2021 -
Sloane Toyota of Malvern responded
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call.
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
Liked dealing with Sloane. Competitive pricing,
professional sales staff and they gave me a very fair offer on my trade
professional sales staff and they gave me a very fair offer on my trade
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by Jwkenefic
Nov 17, 2021 -
Sloane Toyota of Malvern responded
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300
The dealership and Debbie went above and beyond to get
use a great new car and keep communication open.
use a great new car and keep communication open.
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by jmcassey
Nov 09, 2021 -
Sloane Toyota of Malvern responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Thank you for choosing Sloane Toyota of Malvern!
Sincerely, Mike Nasrat – General Manager – mike.nasrat@sloaneautos.com - (484) 329-7300