Debbie Conyers

I recently visited this showroom for vehicle servicing and state inspection. I was informed that my vehicle's front wheel bearings needs replacement, and they quoted $1479.99. I declined, and they failed and state inspection. I was informed that my vehicle's front wheel bearings needs replacement, and they quoted $1479.99. I declined, and they failed the state inspection and put a rejection sticker on the car. Then I later took my car to another service center for a second opinion and they confirmed that everything is fine and passed the state inspection. Additionally, during the same visit, since my rear-view mirror was broken, i have asked this Nissan showroom for the price for a new mirror, and i was quoted $375.99 for the same, I denied that too because the exact brand mirror was $20 online and I replaced it myself after purchasing the part online as it was very easy. Based on my experience, I am concerned about the accuracy of their recommendations and pricing. I encourage other customers to seek a second opinion before agreeing to expensive repairs. More

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Worst experience ever with a dealership. Car broke on the way home from purchase. Has been with them for two months, they refuse to fix it or pay for it to be fixed anywhere else. Extended w Car broke on the way home from purchase. Has been with them for two months, they refuse to fix it or pay for it to be fixed anywhere else. Extended warranty refuses to pay for it. No manager will answer their phone or return a call, they refuse to even say who their head manager is. The entire place is a scam. More

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Lying, Scheming, Sneaking, Con Artist, Teller of Untruths, Perjurer, Fibber, Deceiver, Falsifier, Malignant, xxxx. Never buy from this play or Mohamado. This place will rip you off in a heartbeat. D Untruths, Perjurer, Fibber, Deceiver, Falsifier, Malignant, xxxx. Never buy from this play or Mohamado. This place will rip you off in a heartbeat. Don’t let the smile fool you they all lie. More

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She’s amazing and easy to talk with. She explains everything in real terms and keeps you updated. Very friendly and helpful. I will always look out for her when ever I visit She explains everything in real terms and keeps you updated. Very friendly and helpful. I will always look out for her when ever I visit More

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I just want to say it’s shame the way they lie to customers about how they can get you approved. I was honest with salesmen that my credit score low, I don’t have downpayment, or don’t want a co-sign customers about how they can get you approved. I was honest with salesmen that my credit score low, I don’t have downpayment, or don’t want a co-signer. Now I was honest you can have been honest with a turn me away instead of all hype about incentives, etc and knowing xxxx well y’all won’t going to approve me. It should be a crime to waste people time when you already knew at the beginning. To be honest, I have always been upfront about credit issues anytime I come to Nissan of Richmond just for them to gaslight me and convince me to do a credit report. I know my credit issues and how bad it is and will be challenging.My thing is when a customer is honest with y’all and you know as a salesman that it’s not going to be approved. How about be honest with your customers instead of running the credit reports and now a customer has multiple inquiries when bring the score down any more. I have a car I have brought in the past from Nissan of Richmond but I know I’m just a number and my feelings don’t mean nothing. But I can honestly say I will never purchase a car from Nissan of Richmond ever because all they do is lie to you on what they can do for you, have you sitting for hours, don’t allow you pick out your own ride, they have it already pick out for you, and just a waste. I came in for service and they the one came for me and knew xxxx well I won’t leaving with a new ride. Just leave customers alone More

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Ms.Debbie is the best ! She is always happy and helpful when i come in and i always look forward to seeing her when i get my car serviced! when i come in and i always look forward to seeing her when i get my car serviced! More

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Too over 4 hours to buy the car including the test drive. Negotiation was tense but favorable. Negotiation was tense but favorable. More

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This service department is a joke! They lie repeatedly. My brakes failed tonight coming home They lie repeatedly. My brakes failed tonight coming home More

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The people checking in don’t know information, check out people are rude. They did the wrong service. Never going back! people are rude. They did the wrong service. Never going back! More

by mwhite0910 Verified Customer Verified Customer

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I first called Khalil bc my son’s car had to be towed to the dealership and Khalil was helpful original finding a tow truck for us. Once the car was towed to the dealership, I was told the car may be looked the dealership and Khalil was helpful original finding a tow truck for us. Once the car was towed to the dealership, I was told the car may be looked at that day or the day after. I had left several messages for Khalil with no return call. The only call we ever received was to see if we wanted to trade the car in. Really? My husband ended up going to the dealership to see what the status was and we got the run around. To make a long story short, a month later we picked up the car after calling and visiting several times. Then found out the car battery was not even secure inside, Connected to nothing and banging against the inside. We will never go to this dealership for any repairs and definitely not to purchase from ever again. More

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