Debi Bell

I am writing to formally raise a concern regarding my recent experience with your dealership’s financing department. First, I would like to acknowledge that my sales representative, Matt, was excellent recent experience with your dealership’s financing department. First, I would like to acknowledge that my sales representative, Matt, was excellent to work with—professional, transparent, and helpful throughout the process. However, my experience with the financing team was deeply disappointing. I came to the dealership with a pre-approved loan from my own bank, which should have made the transaction straightforward. Instead, without my clear consent or approval, a new loan application was created and processed. My original Bank of America approval was not utilized as intended. This situation raises serious concerns about transparency and customer consent. It appears that the financing process may have been handled in a way that prioritized internal incentives over the customer’s best interest. I strongly advise future customers to be extremely cautious when bringing their own financing. Ensure that your approved loan is the one being used and carefully review all documents before signing. In my case, the handling of the financing—specifically by the finance officer—was not aligned with professional or ethical standards. I hope this feedback is taken seriously and leads to improvements in your financing practices to ensure a more transparent and customer-focused experience. More

by binitedla011 Verified Customer Verified Customer

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Great service and our sales person Darrell Gough was outstanding! He went above and beyond to ensure we knew everything about our purchase and made us feel great about our decision to buy! Will be back outstanding! He went above and beyond to ensure we knew everything about our purchase and made us feel great about our decision to buy! Will be back when it’s time for another vehicle! More

by jpritchard4266 Verified Customer Verified Customer

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My experience at the dealership was memorable; we lost power and the Team came together, created hotspots with personal devices and kept the process going, respecting my time. power and the Team came together, created hotspots with personal devices and kept the process going, respecting my time. More

by david.w.willis Verified Customer Verified Customer

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Amazing staff, the new General Manager Howard Hubbard was hands on along with Mike Arata the Pre-owned Manager. They really earned our business for life. This is my 4th Jaguar. hands on along with Mike Arata the Pre-owned Manager. They really earned our business for life. This is my 4th Jaguar. More

by Hollywood Henderson Verified Customer Verified Customer

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Donald is very knowledgeable and helpful. He made our buying experience of Range rover sport autobiography very easy. Thank you Donald. He made our buying experience of Range rover sport autobiography very easy. Thank you Donald. More

by ARSYSHAH Verified Customer Verified Customer

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I was pleasantly surprised at the friendly and helpfulness of the salesmen, finance department and service department. Extremely knowledgeable, not only in their specific areas, but the overall La helpfulness of the salesmen, finance department and service department. Extremely knowledgeable, not only in their specific areas, but the overall Land Rover brand. I had such a great experience, that I would highly recommend them. More

by rashida.brundage Verified Customer Verified Customer

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I recently purchased a 2025 Defender, and I couldn’t be happier with the experience. The sales team made the process smooth and straightforward, the finance team explained everything clearly and efficientl happier with the experience. The sales team made the process smooth and straightforward, the finance team explained everything clearly and efficiently, and the service team has been attentive and supportive. Everyone I worked with was professional, knowledgeable, and genuinely helpful. I highly recommend this dealership for anyone considering a new vehicle. More

by JOSEPH.S.MURRAY31 Verified Customer Verified Customer

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I had a great experience the salesperson was very proactive kept me in the loop. And after taking delivery of my car I had one minor glitch and they promptly took care of it proactive kept me in the loop. And after taking delivery of my car I had one minor glitch and they promptly took care of it More

by 0007.wr Verified Customer Verified Customer

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Over 60 days still no tags. I ordered a second key. No answer on either. I ordered a second key. No answer on either. More

by MS01911 Verified Customer Verified Customer

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We had such a positive experience with Aria and the whole team. Would highly recommend! team. Would highly recommend! More

by EANNAORNS Verified Customer Verified Customer

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