Tom Matthews

I took my F Pace in for the 60,000-mile service. When the service was completed, there was an issue with the key fob working correctly. The service department replaced the battery in the fob, but When the service was completed, there was an issue with the key fob working correctly. The service department replaced the battery in the fob, but it has not fixed the issue. Furthermore, I went on vacation a few days later and when I returned the car would not start and the needed to be jumped. I had the car's battery replaced but the issue with the fob continues. Sometimes it works and other times it doesn't. I did leave a message for the service department last Sunday requesting a call on the following Tuesday, but I've heard nothing. Very disappointed. More

by MARC56 Verified Customer Verified Customer

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Great Service and Great Service Writer , Tom. Always accomodating to my car needs. 5 stars! Always accomodating to my car needs. 5 stars! More

by mpearlwoman Verified Customer Verified Customer

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Matthew and his team excel in service delivery and customer care. I received exceptional support marked by professionalism and kindness. A special shout-out to Nick, the technician, for resolving my c customer care. I received exceptional support marked by professionalism and kindness. A special shout-out to Nick, the technician, for resolving my car's roof issue—his work was truly excellent! Thank you Matthew and Nick. I am most grateful to both of you. More

by Marthe Verified Customer Verified Customer

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Highly recommend this location. The team here is always great and provide great recommendations for services in the area if you have custom modifications. The team here is always great and provide great recommendations for services in the area if you have custom modifications. More

by JUSRO Verified Customer Verified Customer

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Tom is an absolute pleasure to work with. He is very knowledgeable and keeps me updated about the service being done to my vehicle. Tom is very personable. I truly enjoy dealing with him. He He is very knowledgeable and keeps me updated about the service being done to my vehicle. Tom is very personable. I truly enjoy dealing with him. He is an asset to this dealership!! More

by HILARIYOUNG Verified Customer Verified Customer

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The service appointment was easy to schedule. The service writer prompt and courteous. Our Rover was ready as promised. The service writer prompt and courteous. Our Rover was ready as promised. More

by PWHIT0810 Verified Customer Verified Customer

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Excellent work by Tom and his team, as always! I’ll continue to bring my vehicle here. I’ll continue to bring my vehicle here. More

by EVAN11CALVERT Verified Customer Verified Customer

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It’s always a pleasure when I take my car in for service. The staff is professional; the service is prompt; and I would dare to say reasonably priced. This time I waited for my car and the facilities were cl The staff is professional; the service is prompt; and I would dare to say reasonably priced. This time I waited for my car and the facilities were clean and accommodating. I would recommend this dealer for service and or purchase. More

by ROBNJES Verified Customer Verified Customer

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Five stars for Tom! I’ve been working with him for over 5 years, and he is hands-down the best Service Advisor I’ve ever dealt with. He is extremely knowledgeable, alway I’ve been working with him for over 5 years, and he is hands-down the best Service Advisor I’ve ever dealt with. He is extremely knowledgeable, always prompt to reply, and makes the entire service process seamless. Above all, I completely trust his judgment and advice. If you want honest, reliable service, Tom is your guy. More

by THOMAS95 Verified Customer Verified Customer

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This dealership overcharged for work performed and charges customers for items not received! Tom Matthew's is a nice guy. charges customers for items not received! Tom Matthew's is a nice guy. More

by Dwpulford Verified Customer Verified Customer

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