Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
92 Reviews

Dealership Experience

12 yrs, 2 mos

Industry Experience

32 yrs, 1 mo

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

92 Reviews

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92 Reviews of Tom Matthews

April 14, 2026

Dealership Rating
Employee Rating

We had a great experience working with the service department and Tom. He is a real pro and our car is in great condition thanks to him. More

by amirgheitasi
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

April 10, 2026

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Terrific service every time. Tom always provides World Class Customer Service and I’m thankful to be able to work with him and the entire service team. More

by GR
Service Price Transparency
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Recommend Dealer
Yes

April 03, 2026

Dealership Rating
Employee Rating

Great customer service, loaner, and courtesy car wash was great definitely a repeat customer Tom was a great as well More

by J0335499
Service Price Transparency
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Recommend Dealer
Yes

March 29, 2026

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Awesome team, Tara was great, Tom and Maurice were also very, very good. Had an enjoyable experience. More

by rbutler23
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

March 20, 2026

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Employee Rating

Very helpful and attentive. We needed a windshield replacement and Land Rover West Columbia helped us through the process to get that done More

by NTLINHLE
Service Price Transparency
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Recommend Dealer
Yes

February 14, 2026

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Amazing service as usual! The employees are so friendly and beyond knowledgeable. I never have an issue! More

by MELISSAMURN
Service Price Transparency
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Recommend Dealer
Yes

January 22, 2026

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Excellent customer focused service. Tom went out of his way to ensure every aspect of our needs were solved. More

by B.jeffrey.sherman
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2026

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Exceptional customer service and knowledge you need around your vehicle. They responded and attended to my vehicle with urgency. More

by Gibra
Service Price Transparency
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Recommend Dealer
Yes

January 07, 2026

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No issues. Service was great as always. Very responsive. Will use your service for future needs. More

by DBOYKIN21
Service Price Transparency
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Recommend Dealer
Yes

January 07, 2026

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Great dealership and the service employees are wonderful. They always make you feel like family. More

by CLIFF.ANDREWS86
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Recommend Dealer
Yes
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