Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
94 Reviews

Dealership Experience

12 yrs, 3 mos

Industry Experience

32 yrs, 2 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

94 Reviews

Write a Review

94 Reviews of Tom Matthews

April 25, 2026

Dealership Rating
Employee Rating

Very good customer service. All my needs were fulfilled. I noticed the difference after the service. Five stars dealership. More

by WASHINGTONBOY171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez

April 23, 2026

Dealership Rating
Employee Rating

The service is always good. Good explanations of proposed services. I had a great experience working with the service department and Tom. More

by sylviasyphax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 14, 2026

Dealership Rating
Employee Rating

We had a great experience working with the service department and Tom. He is a real pro and our car is in great condition thanks to him. More

by amirgheitasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2026

Dealership Rating
Employee Rating

Terrific service every time. Tom always provides World Class Customer Service and I’m thankful to be able to work with him and the entire service team. More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 03, 2026

Dealership Rating
Employee Rating

Great customer service, loaner, and courtesy car wash was great definitely a repeat customer Tom was a great as well More

by J0335499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 29, 2026

Dealership Rating
Employee Rating

Awesome team, Tara was great, Tom and Maurice were also very, very good. Had an enjoyable experience. More

by rbutler23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 20, 2026

Dealership Rating
Employee Rating

Very helpful and attentive. We needed a windshield replacement and Land Rover West Columbia helped us through the process to get that done More

by NTLINHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 14, 2026

Dealership Rating
Employee Rating

Amazing service as usual! The employees are so friendly and beyond knowledgeable. I never have an issue! More

by MELISSAMURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 22, 2026

Dealership Rating
Employee Rating

Excellent customer focused service. Tom went out of his way to ensure every aspect of our needs were solved. More

by B.jeffrey.sherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 17, 2026

Dealership Rating
Employee Rating

Exceptional customer service and knowledge you need around your vehicle. They responded and attended to my vehicle with urgency. More

by Gibra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (108 Vehicles)

new 2026 Jaguar F-PACE car, priced at $75,345
2026 Jaguar F-PACE
new
Portofino Blue Metallic exterior
Automatic
All-wheel Drive
used 2025 Land Rover Defender car, priced at $71,518
2025 Land Rover Defender
used
Carpathian Grey Prem Met exterior
Automatic
All-wheel Drive
new 2026 Land Rover Defender car, priced at $114,316
2026 Land Rover Defender
new
Gray exterior
Automatic
All-wheel Drive
new 2026 Land Rover Range Rover Sport car, priced at $103,155
2026 Land Rover Range Rover Sport
new
White Pearl exterior
Automatic
All-wheel Drive
new 2025 Land Rover Range Rover car, priced at $158,600
2025 Land Rover Range Rover
new
Gray exterior
Automatic
All-wheel Drive
new 2026 Land Rover Defender car, priced at $110,926
2026 Land Rover Defender
new
Gray exterior
Automatic
All-wheel Drive