Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
100 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

32 yrs, 3 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

100 Reviews

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100 Reviews of Tom Matthews

June 02, 2026

Dealership Rating
Employee Rating

Great experience! Thanks to Tom for going the extra mile for us! Thanks, Tom and Winston! More

by AUTOCENTROIMPORTS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Winston

May 31, 2026

Dealership Rating
Employee Rating

Marcus' service is impeccable. He listens attentively and provides you great advice. We enjoyed our experience this last visit. More

by PHIPPSFAM1
Service Price Transparency
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Recommend Dealer
Yes

May 28, 2026

Dealership Rating
Employee Rating

The dealership is nice and the staff was helpful. Marcus made sure I received a phonecall back regarding the trade in value for my vehicle. More

by ReggieMack
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez

May 26, 2026

Dealership Rating
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The dealership offered great customer service! Time spent was also efficient! Thank you for your service! More

by SCSU2006
Service Price Transparency
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Recommend Dealer
Yes

May 24, 2026

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This was the car’s first service. So there were no big expectations. Let’s see how things go at the 10k service. More

by CNYANJOMJAMES
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Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

May 15, 2026

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Employee Rating

Tom Mathews, is your best service advisor. give hi a bonus. customer name Wayne Carter More

by WCARTER2
Service Price Transparency
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Recommend Dealer
Yes

April 25, 2026

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Very good customer service. All my needs were fulfilled. I noticed the difference after the service. Five stars dealership. More

by WASHINGTONBOY171
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez

April 23, 2026

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The service is always good. Good explanations of proposed services. I had a great experience working with the service department and Tom. More

by sylviasyphax
Service Price Transparency
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Recommend Dealer
Yes

April 14, 2026

Dealership Rating
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We had a great experience working with the service department and Tom. He is a real pro and our car is in great condition thanks to him. More

by amirgheitasi
Service Price Transparency
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Recommend Dealer
Yes

April 10, 2026

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Terrific service every time. Tom always provides World Class Customer Service and I’m thankful to be able to work with him and the entire service team. More

by GR
Service Price Transparency
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Recommend Dealer
Yes
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