Marcus Dominguez

The service rep tried to blame me for a pre-existing issue that resurfaced that Service had addressed before. The new rep offers extremely poor customer service compared to Tom. Additionally the rep com issue that resurfaced that Service had addressed before. The new rep offers extremely poor customer service compared to Tom. Additionally the rep committed to following up with the Service Manager and calling me with information the next week. He was never heard from again. More

by ALYSHAMORGAN Verified Customer Verified Customer

Print

Service department is the best we have ever dealt with over the years. They are very accommodating,efficient and a pleasure to deal with. over the years. They are very accommodating,efficient and a pleasure to deal with. More

by wdarn79480 Verified Customer Verified Customer

Print

Marcus was exceptional! He was friendly, knowledgeable, and professional. He catered to my every need from the reason and rationale for the work I needed done to a bottle of He was friendly, knowledgeable, and professional. He catered to my every need from the reason and rationale for the work I needed done to a bottle of refreshing water. I have already recommended your dealership to friends and family. I am grateful for all the hard work ya’ll do!! More

by JULIE.E.LAMB Verified Customer Verified Customer

Print

I took my F Pace in for the 60,000-mile service. When the service was completed, there was an issue with the key fob working correctly. The service department replaced the battery in the fob, but When the service was completed, there was an issue with the key fob working correctly. The service department replaced the battery in the fob, but it has not fixed the issue. Furthermore, I went on vacation a few days later and when I returned the car would not start and the needed to be jumped. I had the car's battery replaced but the issue with the fob continues. Sometimes it works and other times it doesn't. I did leave a message for the service department last Sunday requesting a call on the following Tuesday, but I've heard nothing. Very disappointed. More

by MARC56 Verified Customer Verified Customer

Print

Great service and knowledgeable intake service representative. planning future service recommendations , video a great add on. representative. planning future service recommendations , video a great add on. More

by EWOODEN Verified Customer Verified Customer

Print

I absolutely love the customer service and flexibility. He was very easy to work with. He was very easy to work with. More

by Eve1ed Verified Customer Verified Customer

Print

I will never use W Columbia again for any service on my Range Rover. The techs caused an issue that was not pre existing & even after they finished repairing what they caused, it’s still not right. $1500 Range Rover. The techs caused an issue that was not pre existing & even after they finished repairing what they caused, it’s still not right. $1500 In service and the truck had to go back plus came back to me twice filthy & smelling like the shop. I have never experienced this horrible level of service in 9 years of Jaguar / Land Rover ownership. I will go completely out of my way to a different dealership in the future. I will never give this service dept another dollar. More

by BETH070977 Verified Customer Verified Customer

Print

My staff was very helpful, and courteous. Took care of my wife’s vehicle while she waited. It is greatly appreciated. Keep up the great work West Columbia. Took care of my wife’s vehicle while she waited. It is greatly appreciated. Keep up the great work West Columbia. More

by smoothcole22 Verified Customer Verified Customer

Print

Mr. Marcus Dominquez was superb, courteous, and knowledgeable., The entire staff treated nice and kind. . knowledgeable., The entire staff treated nice and kind. . More

by DeniseJ. Verified Customer Verified Customer

Print

Highly recommend this location. The team here is always great and provide great recommendations for services in the area if you have custom modifications. The team here is always great and provide great recommendations for services in the area if you have custom modifications. More

by JUSRO Verified Customer Verified Customer

Print