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Dee Dhanraj

Overview Reviews (541)

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Dee Dhanraj

Dee Dhanraj | Page 12

Service Manager

White Bear Acura Subaru

3525 N Highway 61
Vadnais Heights, MN 55110

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4.3

541 Reviews

Overview Reviews (541)

4.3

541 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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541 Reviews of Dee Dhanraj

December 12, 2022

Dealership Rating

Employee Rating

Nice staff, prompt service, reasonable wait area. Average for the Saint Paul dealer ships. Pm Average for the Saint Paul dealer ships. Pm More

by petematson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Luke Lien, Daniel Fitzgerald, Matt Jensen , Alissa Brogan, Jake Buckles, Nena Downey, Nicole Love, Jesse Wood

Dec 12, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you. We strive to be above a average, so if there's anything else we can do for you, please let us know. Thank you for your business!

December 03, 2022

Dealership Rating

Employee Rating

The employees are always friendly and helpful and the dealership is kept looking very nice. dealership is kept looking very nice. More

by GUITARPEKA17

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alissa Brogan

Dec 05, 2022 -

White Bear Acura Subaru responded

We're happy to help! Thank you for your business!

November 29, 2022

Dealership Rating

Employee Rating

Excellent service from the team at Subaru. I had a nail in my tire but was able to make a quick appointment and drive the Forester to the Subaru Service center as it is only about 5 miles my I had a nail in my tire but was able to make a quick appointment and drive the Forester to the Subaru Service center as it is only about 5 miles my home. The tire was repaired in a reasonable amount of time and I was "good to go"! Great work by both the Service Manager (Dee Dhanraj) who wrote the service request and the technician (I don't know his name) who fixed the tire. More

by DJW69

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 05, 2022 -

White Bear Acura Subaru responded

We're glad Dee and the rest of our team provided a good experience for you and that they were able to get you back on the road in a timely manner! Thank you for your business!

November 29, 2022

Dealership Rating

Employee Rating

From the leasing of my Car, to special tech support, to service, it was a very good experience, service, it was a very good experience, More

by judithfeldman1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kayde Przybylski , Sam Basho, Donovan Brummond, Matt Johnson

Dec 05, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you! Thank you for your business!

November 26, 2022

Dealership Rating

Employee Rating

I couldn’t be happier with my recent experience with Greg Nichols, Service Manager, Dee Dhanraj, Subaru Service and Chue, Service Runner. Very friendly and professional folks that do good and they raise the Nichols, Service Manager, Dee Dhanraj, Subaru Service and Chue, Service Runner. Very friendly and professional folks that do good and they raise the bar for the sake of their customers. All I received from them was top-notch service. Thanks for having them in your dealership! More

by dealwithfely

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Greg Nichols , Chue

Nov 28, 2022 -

White Bear Acura Subaru responded

We're glad Greg, Dee and Chue all provided such a good experience for you! Thank you for your business!

Nov 28, 2022 -

dealwithfely responded

It’s indeed my pleasure to appreciate good employees like they are and I feel they deserve to be appreciated. 👏🥰

November 24, 2022

Dealership Rating

Employee Rating

I've always been happy with the Subaru service dept. This will likely be my last time servicing my Subaru here since you no longer participate in the Costco service discount program. Thanks and good bye This will likely be my last time servicing my Subaru here since you no longer participate in the Costco service discount program. Thanks and good bye. BTW, I'd rate the service a five but since you dropped Costco, I dropped the rating. More

by davidd7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Nichols, Matt Jensen , Nena Downey

Nov 25, 2022 -

White Bear Acura Subaru responded

Hi David, the discount you're referring to is a coupon that you need to retrieve from the CostCo website that we will then scan for you. We would be happy to reimburse you for the amount that you should've saved on you bill.

November 20, 2022

Dealership Rating

Employee Rating

This review should be divided into two parts; customer service and the purchase of new tires. Customer service is an easy 5 star. Tires recommended and installed produced a howl sound that after two ret service and the purchase of new tires. Customer service is an easy 5 star. Tires recommended and installed produced a howl sound that after two returns to correct, was not solved; i.e. a rating of 1 star. More

by kingx063

Verified Customer

Recommend Dealer

Other Employees Tagged: Jesse Wood

Nov 21, 2022 -

White Bear Acura Subaru responded

We're sorry to hear you had this experience. Would you be able to respond privately with your name/phone number/VIN so we can look into this issue? Thank you.

Nov 28, 2022 -

White Bear Acura Subaru responded

Again, we apologize for the multiple issues but we'd really like to look into this. Would you be able to provide us with your name/VIN in a private response so we can look into it? Thank you.

Dec 05, 2022 -

White Bear Acura Subaru responded

We appreciate the 5 star rating on our customer service. In regards to tire noise, as per our conversation we are happy to exchange them with a different brand if you are not pleased with the current tires.

Nov 28, 2022 -

kingx063 responded

Last 8 years, good service relations. Needed new tires. Recommended tires installed and “Dealer Basic Inspection” form showed all was fine. Car produced howling sound when on the highway upon leaving. 9 days later car returned for correction. Dealer had it for 7 days; told me no safety issue, possible front brake problem and still howl persisted. 2 weeks later car again returned for correction, for whatever was needed (like maybe brakes?). Dealer had it for 7 days. replaced 2 tires and said all was fine. Still tire howl. Meanwhile, I scratched and dented loaner car fender, which needed repair. Conclusion: Still howling sound, nominal $1,000 tire replacement now approaching $4,000. Must admit the tires do hold the road better than former tires.

Nov 28, 2022 -

kingx063 responded

Frank E. King 2015 Subaru Forester

November 13, 2022

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Employee Rating

Dee in service department went above and beyond when my car recently was in for service. car recently was in for service. More

by PJBECKERS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 14, 2022 -

White Bear Acura Subaru responded

We're glad Dee provided a good experience for you! Thank you for your business!

November 05, 2022

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Employee Rating

Super nice but left a huge tool in my back seat and dented my door. dented my door. More

by cran0088

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

November 04, 2022

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Employee Rating

Great customer service I will be coming back in the future. Thanks for the update future. Thanks for the update More

by FH0859183

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Greg Nichols, Luke Lien, Daniel Fitzgerald, Matt Jensen , Alissa Brogan, Jake Buckles, Nena Downey, Nicole Love, Jesse Wood

Nov 05, 2022 -

White Bear Acura Subaru responded

We're happy to help! Thank you for your business!