Dee Dhanraj | Page 48

Best service center experience ever Easy to make an appointment. The service center bay is very easy to drive into.. The service center staff is very friendly and professional. I was g Easy to make an appointment. The service center bay is very easy to drive into.. The service center staff is very friendly and professional. I was given an approximate waiting time and my car was serviced, washed (including front floor mats) and ready to go within that time period. I received a detailed report of what was done to the car. The waiting area is excellent. It is very spacious with three seating areas available. They had a great variety of free snacks and beverages available. More

by JJ Verified Customer Verified Customer

Print

Very good service personnel I really like the new Express Service. When my car is due for an oil change, I am always putting off making an appointment. But with the new Express I really like the new Express Service. When my car is due for an oil change, I am always putting off making an appointment. But with the new Express Service, I can easily bring the car in when I am in the area, no appointment needed. Peng and Dee are great at helping me figure out what I need done and making sure everything is done correctly. I actually continue to bring my car in to Subaru for these oil changes because of the help and service I've received from these two employees. Dee has helped me a number of times and he goes out of his way to make sure my service experience goes well. Peng was very helpful my most recent visit. More

by brdavis12 Verified Customer Verified Customer

Print

Great service My 2018 Subaru Crosstrek was due for its 12,000 mile service. Dee greeted me when I drove in and directed me to James who was very polite and efficien My 2018 Subaru Crosstrek was due for its 12,000 mile service. Dee greeted me when I drove in and directed me to James who was very polite and efficient. They patiently answered any questions I had and directed me to your lounge area where I comfortably waited with coffee. I am so happy with the service and would direct anyone to this Subaru dealer. I stopped to say hi to my salesperson, Ahmed, who was so kind to me when I purchased the Crosstrek, but he was not working at that time. I tell anyone who asks if I like my car to see him. More

by KS Verified Customer Verified Customer

Print

Fair resolution of difficult problem I had an intermittent air conditioning problem that was difficult to find. The A/C stopped working only in hot weather. The colder it was, the longe I had an intermittent air conditioning problem that was difficult to find. The A/C stopped working only in hot weather. The colder it was, the longer the intermittent failure. The hotter it was, the shorter the intermittent failure period. The problem was finally found and corrected in a fair and courteous manner without avoiding responsibility. More

by Jack Haag Verified Customer Verified Customer

Print

Efficient and courteous. They worked on my car right away and found the problem. They were professional and answered any questions I had. They were very kind also. They worked on my car right away and found the problem. They were professional and answered any questions I had. They were very kind also. More

by maxden Verified Customer Verified Customer

Print

oil change & tire rotation I'm always treated well. They are quick, efficient and friendly. And they spoil my Basset Hound Norman while he's there. Vehicle is always washed befo I'm always treated well. They are quick, efficient and friendly. And they spoil my Basset Hound Norman while he's there. Vehicle is always washed before I drive off. More

by candyce0 Verified Customer Verified Customer

Print

Beyond Expectations During our recent service experience the adviser that we dealt with went beyond what was expected to help us. We were both surprised and grateful. During our recent service experience the adviser that we dealt with went beyond what was expected to help us. We were both surprised and grateful. More

by vs71 Verified Customer Verified Customer

Print

60,000 mile tuneup Dee was very accommodating and worked with me so that I could get to work on time, and also get picked up in a timely manner as I had a very busy sche Dee was very accommodating and worked with me so that I could get to work on time, and also get picked up in a timely manner as I had a very busy schedule that day. He gave me his number to call if I could not get through to service, which I was grateful because I could not get through for a question during the day and was able to reach him. He was in a positive mood throughout. More

by yogatonewithrenee Verified Customer Verified Customer

Print

Very helpful Very willing to help accommodate as I needed a car for work and they set me up with a loaner. I had to get a windshield replacement which then require Very willing to help accommodate as I needed a car for work and they set me up with a loaner. I had to get a windshield replacement which then required recalibration for my eyesight. More

by sara.a.flanagan Verified Customer Verified Customer

Print

AC needed work again as it was not working (again). The cookies were a bit stale, but the coffee was fine. I got in & out in good time. And I appreciated the car wash. I think the remodel is a over the The cookies were a bit stale, but the coffee was fine. I got in & out in good time. And I appreciated the car wash. I think the remodel is a over the top. More

by susan.pope Verified Customer Verified Customer

Print