Dee Dhanraj | Page 51

Quick and concise Work was done In a timely manner. Service agent listened to my concerns and made sure all items were checked out. New building is spacious and acomo Work was done In a timely manner. Service agent listened to my concerns and made sure all items were checked out. New building is spacious and acomodates work opportunities while waiting. More

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Always dependable service. I was pleased with the quality of service once again. This dealership has always maintained the highest degree standards in terms of courtesy and qual I was pleased with the quality of service once again. This dealership has always maintained the highest degree standards in terms of courtesy and quality. They were also able to get me in exactly when I requested. More

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Excellent as usual Every time I come there, the service is excellent. Quick, efficient, friendly. The waiting room is comfortable and has a decent wifi. I don't even d Every time I come there, the service is excellent. Quick, efficient, friendly. The waiting room is comfortable and has a decent wifi. I don't even dread going!!! More

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First visit, very impressed I bought my 2013 Outback from a neighbor, so I hadn't visited the dealer until I received a recall notice for the windshield wiper motor. Making the a I bought my 2013 Outback from a neighbor, so I hadn't visited the dealer until I received a recall notice for the windshield wiper motor. Making the appointment was easy, email communication was great. Dee was professional, thorough and very engaging. I had asked him to check the brakes as well, and he gave me an honest assessment that they didn't need work just yet. What a great way to establish trust. I won't hesitate to go back for other maintenance or repairs on this car. More

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Satisfied customer We found Dee to be very friendly, helpful, and professional. He kept us advised concerning the needs of our car. We were seen in a prompt fashion an We found Dee to be very friendly, helpful, and professional. He kept us advised concerning the needs of our car. We were seen in a prompt fashion and he called when the work was completed.. He was courteous to my husbands concerns and triaged the cars needs. More

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Exceeded all expectations & made our experience exceptional! Long before I was looking for a car, my first experience at Luther was a visit to their service department out of desperation for repair. My car w Long before I was looking for a car, my first experience at Luther was a visit to their service department out of desperation for repair. My car was experiencing many issues that were left-over from a previous dealership I bought from (and will never go back to because of the dishonesty and poor service I received). A place where they complete 161 point inspections but overlook obvious leaking head-gaskets and complete shoddy repair work. Anyway, the car I had was my worst nightmare, and the horrible experience with the previous dealership made me distrust dealerships altogether…until I brought it to Luther. The first day I brought my car to Luther, my car was not running right. At this point, I was on my last straw after bringing it to several shops for multiple costly inspections that came up with no answer to the cause. It would barely start, and was running very rough, barely staying running. I had to limp it over to Luther’s service department early on a Monday morning as it was not in drivable condition. I was so frustrated that morning with my situation (It was running fine the night before) that I didn’t have a chance to call them to let them know I was coming. I went straight to their service department and was helped by Dee. I told him all of the symptoms my car exhibited, and that I would need a loaner to be able to get to work. He did not hesitate to get my car in and set me up with an inspection. He also had mentioned that their loaner cars were all out at the moment, but due to my situation, he worked very hard to get me a loaner car from a rental company they work with. After it was all said and done, I was on my way to work a half hour later. I was impressed with Dee’s quick actions to help me get back on the road, and to work, for which I was already late. Luther fixed my problem that the previous dealership had caused- a disconnected ECU harness from a job they did in January this year. CEL Light was finally gone! Seems like it was such a simple fix, but was causing me a great deal of heartache and cost over several months. Needless to say, this only reinforced my options about the previous dealership and their inaptitude, and gave me a great deal of confidence in Luther. Not long after though, my CEL was back on again, this time I knew it had to be something else. We tried to remedy the issue by replacing the O2 sensor, and the CEL went off. I called Dee about what we had done, and he advised that if it came back on, we should bring it back in to diagnose. Well, sure enough, the code came back on. Due to our confined schedules, the only time my husband and I could get back to Luther’s was just before they closed at 9:00 that same day the light came back on. We rushed to Luther and asked to speak to a manager. That was when we met Pia, the sales manager. We explained our situation and the urgency of getting my car up and running right. We told him we could leave the car overnight and tomorrow so they could look at it, but we would need a loaner car for the next day. At this point, I know most dealerships would have brushed us off due to the impending closing time, and would have told us to come back during their service department hours, but Pia was very understanding and did not minimize the urgency of our situation. Instead, he went above and beyond to help us get our car taken care of so it could be inspected the next day, and he was also able to get us a loaner car so I get to work the next day. Each time we were at Luther for service, we were never pressured to sell our car to them or buy a new car, nor did anyone pressure us to work with them. The service experience alone spoke so largely to us—my husband and I had never had such great service at a dealership, let alone repair shop—that we decided to come back when we were ready to purchase a car. We were so impressed with how Pia had taken care of us in our time of need, that we wanted to work with him when we came to look for a car- So we came back about a month later to finally look for a new car! We came to the dealership first thing when they opened and asked to see Pia, who gladly came to help us! Working with Pia was like working with a good friend of ours. It is easy to see that he truly loves what he does, and he made our car-buying experience comfortable, fun, and thoroughly enjoyable (Which is how car-buying should be)! We told him what we were looking for, and took a couple of test drives. He did not rush us through the process and wanted us to get a good feel for the cars, taking the time to point out differences and features. He remembered everything we told him about things we wanted and things we did not want. Pia was honest and genuine throughout our whole experience. I am a very particular person, and he was patient and happy to answer all of my questions. He found us the car we were looking for, at the trim level we wanted, and most importantly, at the price we could afford. We worked with the rest of the team to finalize the details- Landon was excellent to work with on our financing details, and Chi who did a fantastic job of walking us through the manuals, service intervals, and familiarizing us with the vehicle navigation/features/technology setup! We love our new Subaru Impreza, and cannot thank Pia, Chi, Landon and Dee enough for the best experience you could ask for! We will definitely be back for service and our next vehicle! More

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Outback service I took my car in for a scheduled appt. During the initial inspection they noticed that I needed new tires. They were able to get me the new tires th I took my car in for a scheduled appt. During the initial inspection they noticed that I needed new tires. They were able to get me the new tires that day. It did take most of the day (good thing I had a morning appt). Dee gave me a loaner car so that I could get errands run and not have to wait. Dee was quick with managing what was going to happen with my car and made sure I understood the service that was going to happen. More

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great cars, great service department. The service department is great, and it has a large service waiting area with free premium coffee, that's what really counts, the coffee, but having t The service department is great, and it has a large service waiting area with free premium coffee, that's what really counts, the coffee, but having the cookies and donuts there is a definite plus. On occasion, I've got loaner vehicles from them when my service was looking to be protracted, like this one time our parked Subaru got smashed up in our driveway! They did a great job of handling everything. More

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Airbag recall I scheduled an appointment (very easy) and chose to wait while the repair was done. I had a book to study, and I was very pleased with the waiting are I scheduled an appointment (very easy) and chose to wait while the repair was done. I had a book to study, and I was very pleased with the waiting area, more like a coffee shop, wifi and all! The car was fixed, and washed, sooner than I expected. Altogether if I ever need another car, I will come here. Only I drive a Subaru and only expect to trade it in when it has gone as far as the moon! More

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15,000 miles car service My service was timely and prompt. Staff where quite friendly and knowledgeable. The new facilities are very sleek and modern which makes for a great w My service was timely and prompt. Staff where quite friendly and knowledgeable. The new facilities are very sleek and modern which makes for a great waiting experience. More

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