DeeDee Lessord

The sales and service departments are fantastic to deal with. Friendly staff that is happy to provide great customer service and information. I want to thank DerDee , Bryant and Mark. with. Friendly staff that is happy to provide great customer service and information. I want to thank DerDee , Bryant and Mark. More

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I would rate the vehicle service department at 1 star and wouldn’t recommend anyone using it. I’m going to rate this review 5 stars so it gets seen and since they didn’t ask for a review from their service d wouldn’t recommend anyone using it. I’m going to rate this review 5 stars so it gets seen and since they didn’t ask for a review from their service department and this is for their sales. Oscar in their sales department was extremely helpful and went above and beyond to assist me. I would give him 5 stars. My experience at this dealership was very mixed. I brought my car on a Wednesday morning to get serviced and I informed them that I needed to leave on Sunday so I would need my car by Saturday. If a part was needed but wouldn’t arrive until after Saturday I asked them not to do anything to my car. They verbally told me they understood but they didn’t even look at my car until Thursday. They informed me and I would need a new transmission control module and would need to order one. After re explaining that I needed my car by Saturday they said they would see if they could get the part from nearby dealerships. I told them that would be fine and then didn’t hear back. Since I was working Friday I went in on Saturday to get my car but not only did order a new part that wouldn’t arrive until Monday but they sent it the old TCM so they couldn’t even put it back in my car. Since I’m in the Military I didn’t have a choice and I had to leave on Sunday to report to a School. I ended up buying a new vehicle since my other option was to hold onto their rental for a couple of months and take it out of state (which I wasn’t allowed to do). I was saving up for new vehicle anyway but I had zero intention of buying it from here and was planning on buying it after I got back. Oscar was extremely nice and very friendly. He stayed in touch after I left and personally brought my vehicle back to my apartment. If you are looking for a new vehicle definitely ask for Oscar. If you are trying to get your vehicle serviced find somewhere else or get everything in writing before hand. They will hold onto your car for 24 hours then try to call you to get verbal approval. Don’t agree to anything until they send you and email with what you need and your expectations. They will not provide a rental vehicle either. You will have to pay for that separately. Overall their vehicle service is bad and overpriced and Oscar is a great guy. More

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Oscar and Zain were great. Not pushy, respectful and actually cared. I would gladly work with Oscar and Zain again. Not pushy, respectful and actually cared. I would gladly work with Oscar and Zain again. More

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Friendly staff who go out of their way to make sure you are satisfied! Clean business with clean vehicles. are satisfied! Clean business with clean vehicles. More

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I had the best experience. Great people, I was helped by “Basil” who was very helpful #laraza Great people, I was helped by “Basil” who was very helpful #laraza More

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I live 4 hours from dealership, in west virginia, basil dk and I basically made the deal over the phone, when I arrived at the dealership I was immediately taken care of, he was very cordial to my wife and dk and I basically made the deal over the phone, when I arrived at the dealership I was immediately taken care of, he was very cordial to my wife and grandson, and any issue I had he took care of, have already recommended him to a family member More

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They only get one star due to the buying process was easy, smooth and great. During the buying process we negotiated to have steps and spray in bedliner installed and I was told six days to get the side easy, smooth and great. During the buying process we negotiated to have steps and spray in bedliner installed and I was told six days to get the side steps in. I gave the concierge two full weeks with no call, so I called them and they had gotten the steps in a few days before I called. When I scheduled appointment for 7 am, I expressed that I needed to be out quickly so I could get to work and make an important meeting by 9 am. They told me that would be easy and they would have me over to Enterprise by 0730 when they open and be out the door quickly. I got there at 0650, when they opened the doors at 7 am I was the third person there. Told the service guys what I was there for, and to look at a paint scuff on door handle and bumper that I had noticed after purchase and asked about wash and detailing. He said ok and that it would be $150 for the detailing and wash. Well myself and two other people didn't make it out the Dodge door until almost 8 am. We got to enterprise and were there for an hour so I didnt get back in time and missed my meeting. I tried to call the concierge that afternoon just to let them know what had happened and never received a call back. The next morning I called and tried to talk to a manager but no answer and left a message to please call me back and no phone call. That afternoon I called again and talked to service manager about the lack of care and my disappointment and all I got was a I'm sorry with no effort to make it up or see if they could do anything to help out. before we got off the phone I told him that I wasn't going to pay $150 for the was and detailing and he said ok so they didn't clean the truck at all. A guy called me about an hour later and said truck was done. Like i said the buying process was great but just in the three weeks after, I feel like since they got their money, nothing else matters so I will be taking my business elsewhere from no on. More

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Lustine RAM was great. Ike and the dealership took care of all my new car needs. Ike and the dealership took care of all my new car needs. More

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I was impressed with the sincerity and effort that Nahom put in to find the car that ultimately fit my wife's preferences. put in to find the car that ultimately fit my wife's preferences. More

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Excellent customer service! Ike was very attentive to my needs and made sure I was comfortable and happy with my new purchase. This was my second Jeep that Ike has personally helped me purchase. Thank you I needs and made sure I was comfortable and happy with my new purchase. This was my second Jeep that Ike has personally helped me purchase. Thank you Ike and the entire Lustine crew you all have been truly awesome. More

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