DeeDee Lessord

Friendly staff who go out of their way to make sure you are satisfied! Clean business with clean vehicles. are satisfied! Clean business with clean vehicles. More

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I had the best experience. Great people, I was helped by “Basil” who was very helpful #laraza Great people, I was helped by “Basil” who was very helpful #laraza More

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I live 4 hours from dealership, in west virginia, basil dk and I basically made the deal over the phone, when I arrived at the dealership I was immediately taken care of, he was very cordial to my wife and dk and I basically made the deal over the phone, when I arrived at the dealership I was immediately taken care of, he was very cordial to my wife and grandson, and any issue I had he took care of, have already recommended him to a family member More

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They only get one star due to the buying process was easy, smooth and great. During the buying process we negotiated to have steps and spray in bedliner installed and I was told six days to get the side easy, smooth and great. During the buying process we negotiated to have steps and spray in bedliner installed and I was told six days to get the side steps in. I gave the concierge two full weeks with no call, so I called them and they had gotten the steps in a few days before I called. When I scheduled appointment for 7 am, I expressed that I needed to be out quickly so I could get to work and make an important meeting by 9 am. They told me that would be easy and they would have me over to Enterprise by 0730 when they open and be out the door quickly. I got there at 0650, when they opened the doors at 7 am I was the third person there. Told the service guys what I was there for, and to look at a paint scuff on door handle and bumper that I had noticed after purchase and asked about wash and detailing. He said ok and that it would be $150 for the detailing and wash. Well myself and two other people didn't make it out the Dodge door until almost 8 am. We got to enterprise and were there for an hour so I didnt get back in time and missed my meeting. I tried to call the concierge that afternoon just to let them know what had happened and never received a call back. The next morning I called and tried to talk to a manager but no answer and left a message to please call me back and no phone call. That afternoon I called again and talked to service manager about the lack of care and my disappointment and all I got was a I'm sorry with no effort to make it up or see if they could do anything to help out. before we got off the phone I told him that I wasn't going to pay $150 for the was and detailing and he said ok so they didn't clean the truck at all. A guy called me about an hour later and said truck was done. Like i said the buying process was great but just in the three weeks after, I feel like since they got their money, nothing else matters so I will be taking my business elsewhere from no on. More

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Lustine RAM was great. Ike and the dealership took care of all my new car needs. Ike and the dealership took care of all my new car needs. More

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I was impressed with the sincerity and effort that Nahom put in to find the car that ultimately fit my wife's preferences. put in to find the car that ultimately fit my wife's preferences. More

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Excellent customer service! Ike was very attentive to my needs and made sure I was comfortable and happy with my new purchase. This was my second Jeep that Ike has personally helped me purchase. Thank you I needs and made sure I was comfortable and happy with my new purchase. This was my second Jeep that Ike has personally helped me purchase. Thank you Ike and the entire Lustine crew you all have been truly awesome. More

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Excellent customer service. The whole staff was very friendly and above all very professional. We felt at home!! friendly and above all very professional. We felt at home!! More

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Zeshan in sales was an amazing consultant and helped me get through the deal not once but twice. Highly recommend! get through the deal not once but twice. Highly recommend! More

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Vernard was great and I look forward to seeing soon. We love lindsay. Thank you love lindsay. Thank you More

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