Oscar Zelaya

Dealership was clean, accessible with friendly staff. everybody was willing to help each other out based on where they were with their customers. everybody was willing to help each other out based on where they were with their customers. More

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I would rate the vehicle service department at 1 star and wouldn’t recommend anyone using it. I’m going to rate this review 5 stars so it gets seen and since they didn’t ask for a review from their service d wouldn’t recommend anyone using it. I’m going to rate this review 5 stars so it gets seen and since they didn’t ask for a review from their service department and this is for their sales. Oscar in their sales department was extremely helpful and went above and beyond to assist me. I would give him 5 stars. My experience at this dealership was very mixed. I brought my car on a Wednesday morning to get serviced and I informed them that I needed to leave on Sunday so I would need my car by Saturday. If a part was needed but wouldn’t arrive until after Saturday I asked them not to do anything to my car. They verbally told me they understood but they didn’t even look at my car until Thursday. They informed me and I would need a new transmission control module and would need to order one. After re explaining that I needed my car by Saturday they said they would see if they could get the part from nearby dealerships. I told them that would be fine and then didn’t hear back. Since I was working Friday I went in on Saturday to get my car but not only did order a new part that wouldn’t arrive until Monday but they sent it the old TCM so they couldn’t even put it back in my car. Since I’m in the Military I didn’t have a choice and I had to leave on Sunday to report to a School. I ended up buying a new vehicle since my other option was to hold onto their rental for a couple of months and take it out of state (which I wasn’t allowed to do). I was saving up for new vehicle anyway but I had zero intention of buying it from here and was planning on buying it after I got back. Oscar was extremely nice and very friendly. He stayed in touch after I left and personally brought my vehicle back to my apartment. If you are looking for a new vehicle definitely ask for Oscar. If you are trying to get your vehicle serviced find somewhere else or get everything in writing before hand. They will hold onto your car for 24 hours then try to call you to get verbal approval. Don’t agree to anything until they send you and email with what you need and your expectations. They will not provide a rental vehicle either. You will have to pay for that separately. Overall their vehicle service is bad and overpriced and Oscar is a great guy. More

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Oscar and Zain were great. Not pushy, respectful and actually cared. I would gladly work with Oscar and Zain again. Not pushy, respectful and actually cared. I would gladly work with Oscar and Zain again. More

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Friendly staff who go out of their way to make sure you are satisfied! Clean business with clean vehicles. are satisfied! Clean business with clean vehicles. More

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We ended up driving here from Baltimore. Had a great buying experience. Everyone was super nice! Had a great buying experience. Everyone was super nice! More

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I had an excellent experience working with oscar during the purchase of my vehicle. From start to finish, he was very professional, knowledgeable, and genuinely focused on helping me find the right car fo the purchase of my vehicle. From start to finish, he was very professional, knowledgeable, and genuinely focused on helping me find the right car for my needs. He took the time to answer all of my questions, made the process smooth and stress-free, and never made me feel pressured at any point. I felt confident in my decision because of his guidance. I truly appreciate the great customer service and would highly recommend them to anyone looking to purchase a vehicle. I couldn’t be more happier with my car buying experience thanks to Oscar. More

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From the begining Oscar was kind and transparent, once in the dealership he tried to do his best to show us the car that we finally bought the dealership he tried to do his best to show us the car that we finally bought More

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It was an absolute pleasure doing business with this dealership. Oscar was very kind and professional. He took his time to make sure that the vehicle I was purchasing was absolutely perfect for me. He m dealership. Oscar was very kind and professional. He took his time to make sure that the vehicle I was purchasing was absolutely perfect for me. He made sure to send me all the information that I needed and to keep communication open. He was willing to make sure that I was comfortable with my purchase and I was not rushed at any time. I felt very comfortable with the purchase. I feel very comfortable with my sales person. It was an absolute honor to do business with Oscar and this dealership. More

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I am writing to share our wonderful experience at your dealership while looking for a vehicle for our daughter’s birthday. Drayden did an amazing job helping us, and we are super happy with the service w dealership while looking for a vehicle for our daughter’s birthday. Drayden did an amazing job helping us, and we are super happy with the service we received. The process of buying a car can often be difficult, but we were in and out quickly. everyone at the dealership was wonderful and professional. Thank you for making this such a positive experience. More

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It was the most pleasurable experience I had purchasing a vehicle. Everything was handled online and through the phone and the car was driven to me at the end of the day. I highly recommend the dealership an vehicle. Everything was handled online and through the phone and the car was driven to me at the end of the day. I highly recommend the dealership and sales person! More

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