Carmen Roca Antelo

Dealership was clean, accessible with friendly staff. everybody was willing to help each other out based on where they were with their customers. everybody was willing to help each other out based on where they were with their customers. More

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I would rate the vehicle service department at 1 star and wouldn’t recommend anyone using it. I’m going to rate this review 5 stars so it gets seen and since they didn’t ask for a review from their service d wouldn’t recommend anyone using it. I’m going to rate this review 5 stars so it gets seen and since they didn’t ask for a review from their service department and this is for their sales. Oscar in their sales department was extremely helpful and went above and beyond to assist me. I would give him 5 stars. My experience at this dealership was very mixed. I brought my car on a Wednesday morning to get serviced and I informed them that I needed to leave on Sunday so I would need my car by Saturday. If a part was needed but wouldn’t arrive until after Saturday I asked them not to do anything to my car. They verbally told me they understood but they didn’t even look at my car until Thursday. They informed me and I would need a new transmission control module and would need to order one. After re explaining that I needed my car by Saturday they said they would see if they could get the part from nearby dealerships. I told them that would be fine and then didn’t hear back. Since I was working Friday I went in on Saturday to get my car but not only did order a new part that wouldn’t arrive until Monday but they sent it the old TCM so they couldn’t even put it back in my car. Since I’m in the Military I didn’t have a choice and I had to leave on Sunday to report to a School. I ended up buying a new vehicle since my other option was to hold onto their rental for a couple of months and take it out of state (which I wasn’t allowed to do). I was saving up for new vehicle anyway but I had zero intention of buying it from here and was planning on buying it after I got back. Oscar was extremely nice and very friendly. He stayed in touch after I left and personally brought my vehicle back to my apartment. If you are looking for a new vehicle definitely ask for Oscar. If you are trying to get your vehicle serviced find somewhere else or get everything in writing before hand. They will hold onto your car for 24 hours then try to call you to get verbal approval. Don’t agree to anything until they send you and email with what you need and your expectations. They will not provide a rental vehicle either. You will have to pay for that separately. Overall their vehicle service is bad and overpriced and Oscar is a great guy. More

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Excelente atención de Cindy. Me ayudó a comprar mi Jeep Wrangler y todo el proceso fue muy fácil. Muy recomendada. Me ayudó a comprar mi Jeep Wrangler y todo el proceso fue muy fácil. Muy recomendada. More

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I am writing to share our wonderful experience at your dealership while looking for a vehicle for our daughter’s birthday. Drayden did an amazing job helping us, and we are super happy with the service w dealership while looking for a vehicle for our daughter’s birthday. Drayden did an amazing job helping us, and we are super happy with the service we received. The process of buying a car can often be difficult, but we were in and out quickly. everyone at the dealership was wonderful and professional. Thank you for making this such a positive experience. More

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Excellent service, Friendly and honest employees… got me in and out in a timely fashion . in and out in a timely fashion . More

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Oscar was great to work with from start to finish! Would absolutely recommend him to close friends and family! Would absolutely recommend him to close friends and family! More

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Cindy was a huge help again. My wife simply came to the dealership just to look at a possible vehicle, and she left with a 2024 Jeep Compass with 7,400 miles, A HUGE WIN FOR MY W My wife simply came to the dealership just to look at a possible vehicle, and she left with a 2024 Jeep Compass with 7,400 miles, A HUGE WIN FOR MY WIFE. I will always recommend Cindy to everyone I know that’s looking to either buy or upgrade. -LaQuincy Gilmore More

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Process was no hassle and super smooth. Everyone was easy to work with and knowledgeable. Everyone was easy to work with and knowledgeable. More

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Made things easy and fast, couldn’t ask for more. I bought the vehicle from out of state and they made the transaction painless I bought the vehicle from out of state and they made the transaction painless More

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Drayden was very helpful, in the whole process of purchasing my used car. I was dressed thinking about the whole process, but he walked me through everything and it really helped. The staff at the de purchasing my used car. I was dressed thinking about the whole process, but he walked me through everything and it really helped. The staff at the dealership were all nice and helpful. I definitely recommend getting a car at Ourisman, and Drayden is very knowledgeable about cars, More

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