Delonte McDaniel

I found the selected car online and called for appointment, which was made through the answering sales rep. Upon my visit, the rep spent time to discuss the car and its potential purchase. He was appointment, which was made through the answering sales rep. Upon my visit, the rep spent time to discuss the car and its potential purchase. He was very pleasant, but his accent and conversational ability was somewhat difficult, and I am a patient person accustomed to foreign accents and English understanding. His manager joined us, which helped to answer questions, negotiate, and move things to a trade-in contract. There was no test drive or step-wise inspection or walkthrough of the car. I returned a few days later to complete the sale and complete my trade-in. I preceded my arrival by emailing a complete history of my trade-in along with delivery questions and requests. When I arrived, it seemed there was no car readiness or review of my correspondence. My questions and info/guidance was handled real-time with sales rep and manager. Sales rep, OnStar rep, and I had much difficulty with walkthrough of online OnStar setup. OnStar services, owner registration and requirements, and car startup turnover process were not described earlier and was further compromised by inconsistent conversational clarity. Sales rep received manager assistance with OnStar setup and answering remaining car operational questions, and conducting test drive. My overall assessment of the sale experience is it was awkward throughout. Sales rep and manager were friendly, professional gentlemen with general knowledge of the car model being sold; however, both lacked familiarity with specific operational functional capabilities and setup of fundamental car model aspects. I found myself answering my own questions real-time through joint discovery with the sales team. I am patient, but expect more familiarity and attention to readiness detail than I experienced. Other than online, no hardcopy quick-start or more detailed owner manual, OnStar, or dealer/services documentation was provided, although finance department tried hard to sell a wide range of post purchase services and packages. Sales manager offered to order full owner manual. License plate transfers were not completed during turnover and only one key fob was provided; no followup yet from agency and I will be out of country till end of September. With my prior Corvette purchase, seller agency provided a number of new-owner offers, including at-home garage door opener setup of car transmitter, logo ball cap, embroidered golf-type shirt, and GM-subsidized Spring Mtn multi-day behind-the-wheel Ron Fellows performance driving school with condo. Other than water, none of these were offered/provided nor anything to eat or drink during two visits. This questionnaire lacks "Not Applicable" as a choice for responses; home delivery was not described or offered. More

by surferjoetoo Verified Customer Verified Customer

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Good sales manager with hassle free buying process and smooth delivery with little time to wait smooth delivery with little time to wait More

by SRINIVAS Verified Customer Verified Customer

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Umair was excellent thank you and his manager Delonte helped out a lot. I reallly like my new vehicle helped out a lot. I reallly like my new vehicle More

by KARLAFOSTER26 Verified Customer Verified Customer

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Ali was an excellent salesman! Very respectful! Sharp!. Nice purchase experience. Great customer service. Very professional. Regards. Very respectful! Sharp!. Nice purchase experience. Great customer service. Very professional. Regards. More

by nehadsalous Verified Customer Verified Customer

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Nice ppl love it so much the car thank you for your help okniceo the b okniceo the b More

by ERICPEREIRA2929 Verified Customer Verified Customer

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Deshawn and Delonte were great to work with and made the car buying experience much easier than usual. car buying experience much easier than usual. More

by SteveF17 Verified Customer Verified Customer

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Ali took good care of me, and help us get to what I think is a great deal for the 2025 Colorado. Thanks for your time, patience, and professionalism! is a great deal for the 2025 Colorado. Thanks for your time, patience, and professionalism! More

by motenz2 Verified Customer Verified Customer

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Bomnin is fantastic! I had a great experience purchasing my truck and the customer service was top notch! I highly recommend working with Chris Reyes and Delonte McDani I had a great experience purchasing my truck and the customer service was top notch! I highly recommend working with Chris Reyes and Delonte McDaniel when buying your next car, they both are great!! More

by JOHN.FEDEN987 Verified Customer Verified Customer

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Nice/efficient/easy to schedule service/ I enjoy going for service in a busy world. Thank you for service in a busy world. Thank you More

by Jmcdon Verified Customer Verified Customer

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Great experience from setting up the appointment, through the test drive, negotiations and finance. Thanks the test drive, negotiations and finance. Thanks More

by mikegh2018 Verified Customer Verified Customer

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