LEIGHTON HARDWARE

⭐ 1-Star Review — Very Disappointing Buying Experience Very disappointing experience with Bomnin Chevrolet Manassas. I was working with **Leighton in sales** on a Silverado. Yesterday, af Experience Very disappointing experience with Bomnin Chevrolet Manassas. I was working with **Leighton in sales** on a Silverado. Yesterday, after discussions with him and his manager, **we reached an agreed price**. Based on that agreement, I moved forward in good faith and had the funds/check prepared to complete the purchase today. Unfortunately, when I was ready to buy, the process changed completely. The pricing discussed yesterday was no longer being honored as expected, and instead of simply providing me with a clear **out-the-door (OTD) purchase order/price breakdown**, I was repeatedly pushed toward completing a **credit application**, even though I clearly stated that I wanted to purchase the vehicle with my own funds and was not looking for dealer financing. What concerned me most was the lack of transparency. I specifically requested a written OTD quote showing the vehicle price, taxes, fees and final amount so that there would be no misunderstanding. I was told they could not provide or share it. If a customer has already discussed and agreed on pricing, is ready with funds, and is asking for a straightforward written OTD breakdown, the transaction should become **simpler—not more complicated**. I understand that vehicle pricing and incentives can have conditions, but those conditions should be clearly disclosed **before an agreement is reached**, not when the customer is ready to complete the transaction. I was genuinely ready to purchase the truck today. Instead, the changing numbers, pressure to submit a credit application, and unwillingness to provide a written OTD quote caused me to lose confidence in the transaction. **A dealership should earn a customer's business through transparent pricing and honoring what was discussed—not by changing the process at the finish line.** Unfortunately, based on my experience, I cannot recommend this dealership. More

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Everyone was extremely professional, dressed nicely, and the place had an overall amazing atmosphere. I would recommend this dealership to anyone! the place had an overall amazing atmosphere. I would recommend this dealership to anyone! More

by jake.breen.1999 Verified Customer Verified Customer

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He was very professional and consistently kept in touch over several months before I made my purchase. over several months before I made my purchase. More

by scottd16648 Verified Customer Verified Customer

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I am always happy not to spend all day at a car dealership and it was a nice quick process. dealership and it was a nice quick process. More

by SANDYzeIler13 Verified Customer Verified Customer

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Leighton was very help and we walked out in a brand new car. Would recommend to anyone. Great customer service. car. Would recommend to anyone. Great customer service. More

by qudrellsylvester32 Verified Customer Verified Customer

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Your dealership was very nice and professional I would recommend to anyone looking for a new vehicle recommend to anyone looking for a new vehicle More

by JACOB.COUNCELL Verified Customer Verified Customer

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Great service and worked with our requests and make the process simple and easy. Leighton made the process great process simple and easy. Leighton made the process great More

by Joezens87 Verified Customer Verified Customer

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Leighton helped me through the process and answered my questions. All the staff are friendly and professional. Everything made easy and quick. Overall, it was a good experience. questions. All the staff are friendly and professional. Everything made easy and quick. Overall, it was a good experience. More

by NIMSYDUDDU Verified Customer Verified Customer

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Great customer service nobody was too pushy. Understood my needs and made it happen. I would definitely recommend coming here for your next car. Understood my needs and made it happen. I would definitely recommend coming here for your next car. More

by GREATNESSJR06 Verified Customer Verified Customer

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Customer service was great from start to finish. They took time to educate me on things I did not know about, details about the vehicle I wanted and the different payment options. They made me feel They took time to educate me on things I did not know about, details about the vehicle I wanted and the different payment options. They made me feel welcomed and explain everything to me in great detail. I recommend to anyone who is looking to purchase a vehicle. They checked the car and made sure I was all set before leaving the lot. More

by jefferson.tyiesha Verified Customer Verified Customer

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