Denis Brady | Page 3

The staff is courteous and eager to help. The service on the vehicle is done properly. the vehicle is done properly. More

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Covid has severely hampered the service department; so it's not really their fault. It takes a very long time to get an appointment; and when you do, it still takes a week for them to get to your car. it's not really their fault. It takes a very long time to get an appointment; and when you do, it still takes a week for them to get to your car. I've been having a minor but annoying problem since June. Had serviced a few times. Still not fixed as of October. I think I pinpointed the problem but they can't order the part until they run tests. They have had the car two weeks this time. But, as a loaner they gave me a brand new car. Hard to beat that. And they are very polite and I know they ARE trying. I'm sure I will give them 5***** when finally fixed. Also, when I did have an emergency they saw me and fixed the flat immediately. Today's grade should really be an INCOMPLETE. More

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I love these guys! Even though they were unable to identify the problem with my car, I'm sure they gave it their best. Unfortunately intermittent problems are hard to detect, until they are consistent identify the problem with my car, I'm sure they gave it their best. Unfortunately intermittent problems are hard to detect, until they are consistent. Still, the dealership allowed me to drive their vehicle, an almost brand new Nautilus, which I thoroughly enjoyed for the entire time I had it. And since the dealership wasn't able to isolate the problem with my car, there was no charge. These guys are honest and do their best to please, and I can't say enough nice things about the professionalism and first class service I receive every time I am there. Hopefully the next time they'll be able to figure out what is causing the parasitic drawdown on my battery. Until then, I remain a loyal fan. More

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I drive a Suzuki SX4, so you know there are few service sites remaining. I brought in the car because the warning light stayed on after the summer tires were put on (by a different company), but the air pr sites remaining. I brought in the car because the warning light stayed on after the summer tires were put on (by a different company), but the air pressure was fine. Lincoln checked the tires and said the sensors had been torn off when they were put back on the car. I had to order 4 new sensors (~$850), which were installed during an appointment that had been made. However, the tech - the ONLY tech - who knew how to get the sensors to communicate with the car computer was "on leave" that day, so after waiting more than 3 hours for service, I had to drive another hour to home. I was told that I could return "any time", so when I found another day to waste, I called to make sure he was there. I was told I couldn't come unless I had an appointment, so I made one. They called me about a week later to say he was on leave "indefinitely" and they would call when he returned. Tell me: why hasn't the manager ensured that every tech knows everything - or at least one never leaves a task that only one tech can accomplish. We are going elsewhere, an even longer drive each way. More

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My car was in for a brake recall. I was kept advised of the process all the way through. Excellent polite, professional service. They provided a Loaner Car which was better than my own. Top Shelf organizat the process all the way through. Excellent polite, professional service. They provided a Loaner Car which was better than my own. Top Shelf organization. Lee S. Elson More

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On 7/14/21 I had a part installed that I had to wait for about 3 weeks. Between the part and labor I spent over $ 600.00 to get it fixed. I worked okay for about a week and then it started with the same pro about 3 weeks. Between the part and labor I spent over $ 600.00 to get it fixed. I worked okay for about a week and then it started with the same problem all over again. I called to bring in the car and could not get an appointment until 8/18/21. My air condition just out of no where clicks up to high and only blows hot air. The bubble buttons do not work. I have to get into climate control or turn off car all together and then it allows me to reset temperature to lower (like 68 degrees). Very inconvenient when it is 90 degrees out there. So apparently it did not get fixed correctly and I am not very happy to have to wait so long. It works some of the time but not all the time. Even when the air is turned off it all of a sudden turns itself on and clicks all the way to high. Has to be a glitch or loose contact somewhere. More

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I had a major issue with my Navigator, brought it to the dealership and they took it in without an appointment. The problem was resolved when the parts came in 3 days later, I was thinking it was going to b dealership and they took it in without an appointment. The problem was resolved when the parts came in 3 days later, I was thinking it was going to be much longer. I have been buying cars and having them repaired at Wayne Lincoln for many years, they are understanding, quick to resolve an issue, have always been there when I needed them and I trust them when recommendations are made. Robert Ashey More

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Exceptional in every way from initial contact made. Whatever the need is, staff is always professional, knowledgeable, helpful and patient. For service appointments, they are thorough, polite, informat Whatever the need is, staff is always professional, knowledgeable, helpful and patient. For service appointments, they are thorough, polite, informative and attentive to every detail. I highly recommend this dealership and love driving my Corsair! More

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this dealership has been the best i've visited in over 10 yrs. since i've owned a lincoln. the service dept is courteous and friendly yrs. since i've owned a lincoln. the service dept is courteous and friendly More

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Professional service and quality knowledge. Was able to schedule service and receive a loaner car while my Lincoln 2019 MKC was being serviced. Received a call when the service was completed and picked up schedule service and receive a loaner car while my Lincoln 2019 MKC was being serviced. Received a call when the service was completed and picked up my car within 20 minutes More

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