Dennis Barrera | Page 7

MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING PAPERWORK WAS TURNED INTO THE DEALERSHIP ON FEB 27TH, TWO MONTHS LATER I RECEIVE A CALL FROM TOY MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING PAPERWORK WAS TURNED INTO THE DEALERSHIP ON FEB 27TH, TWO MONTHS LATER I RECEIVE A CALL FROM TOYOTA FINANCIAL REGARDING THIS LEASE TURN-IN AND WHEN I WAS PLANNING ON TURNING IN THE VEHICLE, I TOLD THEM THAT I HAD TURNED IN THAT CAR TWO MONTHS AGO, WHY AM I BEING CONTACTED, SO IT WAS SUGGESTED THAT I CALL THE DEALERSHIP TO FIND OUT WHAT'S GOING ON. SO I CALL THE DEALERSHIP TO INQUIRY WHY I'N STILL BEING CONTACTED WHEN I TURNED THE CAR IN 2MONTHS AGO. I SPOKE TO DENNIS BARRERA AND EXPLAINED TO HIM THE SITUATION, HE SAID THAT HE DID INDEED HAVE THE KEYS BUT HE DID NOT HAVE THE ODOMETER PAPERWORK AND PROCEEDED TO TELL ME THAT ULTIMATELY I WOULD HAVE TO COME INTO THE DEALERSHIP TO SIGN OFF, BUT INSTEAD OF SAYING TO ME, MS. COOPER LET ME CALL YOU RIGHT BACK AND DOUBLE CHECK ESPECIALLY SINCE YOU ARE SAYING YOU DID TURN IN THE PAPERWORK HE DID NOT, SO I HAD TO DRIVE ALL THE WAY TO THE DEALERSHIP AND WHEN I GOT THERE HE COMES OUT WITH A COPY OF SAID PAPERWORK SAYING THAT HE DID FIND IT AND HE HAD FAXED IT OVER TO TOYOTA FINANCIAL. I WAS LIVID FOR TWO REASONS, HE WAS PLAIN RUDE TO ME THE ENTIRE TIME AND WHEN I DID GET TO THE DEALERSHIP, I HAD TO ASK FOR AN APOLOGY FROM HIM FOR HAVING ME TO WASTE MY GAS TO COME TO THE DEALERSHIP WHEN EVERYTHING THAT HE NEEDED WAS ALREADY THERE. I AM VERY UNHAPPY AT HIS CRASSNESS AND HIS UNAPOLOGETIC DEMEANOR. I WILL NOT EVER BUT ANYTHING FROM THIS DEALERSHIP NOR WILL I RECOMMEND YOU ALL TO OTHER PEOPLE. THIS WAS A TERRIBLE ENDING TO A WONDERFUL RELATIONSHIP GAYVON COOPER More

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I have purchased both of my Toyotas at Suburban. I also have the serviced at the dealership. Friendliness and thoroughness are very important and the staff delivers each and everytime. Thanks to all at S have the serviced at the dealership. Friendliness and thoroughness are very important and the staff delivers each and everytime. Thanks to all at Suburban Toyota! More

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Every one was very friendly, helpful and caring. This was our third car purchase from this dealership and it has always been an excellent experience. Keep up the good work! Kamil has the patience of a was our third car purchase from this dealership and it has always been an excellent experience. Keep up the good work! Kamil has the patience of a saint!!!! I beleive you are lucky to have him! More

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This was my third lease with Suburban Toyota and I am never disappointed. George is extremely helpful and understanding of my needs and always gets me a super deal. Dennis is very accomodating and help never disappointed. George is extremely helpful and understanding of my needs and always gets me a super deal. Dennis is very accomodating and helpful as well. I will continue to go to Suburban Toyota with my leasing needs and will recommend them to everyone I know. I love my new Camry, as always, and couldn't have asked for more in the way of service and price. More

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This is my 7th car purchased from this dealership. I return because of the people who work at the dealership. Their location is also important. return because of the people who work at the dealership. Their location is also important. More

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Everyone at this dealership was friendly and courteous. Our sales Consultant, Kamil, was especially helpful in our decision to purchase our new Toyota Prius V. Kamil, was very knowledgeable,competent and Our sales Consultant, Kamil, was especially helpful in our decision to purchase our new Toyota Prius V. Kamil, was very knowledgeable,competent and showed extreme patience, as my husband and I was making a big decision to purchase our first hybrid technology car. We are extremely happy with our purchase and Suburban Toyota-Scion in Troy. More

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My family and I have leased or purchased four vehicles from Suburban Toyota over the years. Each time, our experience has been positive. The staff is friendly and helpful. We always work with Dennis Ba from Suburban Toyota over the years. Each time, our experience has been positive. The staff is friendly and helpful. We always work with Dennis Barrera, sales manager. He makes sure we are completely satisfied with our vehicle. From the color choice to options, Dennis is top in customer service and makes sure you are very happy with your vehicle. This is why he has such a loyal client base. I know I will continue to use this dealership for maintenance or service on the vehicle as well. I highly recommend Suburban Toyota! More

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Dennis Barrera is the best Sales person that I have ever work with, he did everything from showing the cars to me to the credit information, I do not like it when you have to share your information with alo work with, he did everything from showing the cars to me to the credit information, I do not like it when you have to share your information with alot of different people and he told me he would work it out so I would just work with him during the sale of my new car, he is such a nice man, always with a smile and ready to make sure the customer is happy with the perfect car or truck that is for them. Looking forward to my getting my next new car from Dennis, I think every two years or so it a good time to get a new car and I know Dennis is just a phone call away to find the best car for me. I appreciate him and his kindness so much. More

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I AM GIVING THIS REVIEW BECAUSE I THINK THAT SUBURBAN OF TROY TOYOTA IS A VERY NICE DEALERSHIP TO BUY A CAR. THE WORKERS THERE ARE GOOD AT WHAT THEY DO AND SEEM TO MAKE EVERYTHING WORK FOR THE CUSTOMER. T TROY TOYOTA IS A VERY NICE DEALERSHIP TO BUY A CAR. THE WORKERS THERE ARE GOOD AT WHAT THEY DO AND SEEM TO MAKE EVERYTHING WORK FOR THE CUSTOMER. THIS IS THE PLACE TO BE WHEN YOU WANT TO DO BUSINESS. YOU CAN REST ASSURED THAT YOU WILL BE VERY HAPPY, AS I AM. More

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Anthony Martin and Dennis Barrera were great! They didn't make me feel pressured into buying a car (like another dealership did). They answered my questions with very direct answers, so I didn't feel didn't make me feel pressured into buying a car (like another dealership did). They answered my questions with very direct answers, so I didn't feel like they were trying to take advantage of me or "pull a fast one". They gave me a good price for my trade-in and I believe they gave me a fair price on my 2012 Camry. I will be giving them all of my business (both sales and service) from now on. More

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