Dennis Grant | Page 4

Casey BMW responded

It's fantastic to hear that you had a great experience with Casey BMW's sales department and dealership overall! Recommending a dealership is a strong endorsement and speaks volumes about the quality of service and customer satisfaction you experienced. Purchasing a new vehicle is a significant decision, and having a positive experience with the dealer can make the process much more enjoyable and satisfying. Thank you for taking the time to share your positive feedback. If you have any further questions or need assistance in the future, don't hesitate to reach out.

Casey BMW responded

It's fantastic to hear that everyone at Casey BMW went above and beyond to put together a great deal for your new vehicle. Exceptional customer service and dedication to meeting customer needs are always commendable traits in any business. If you're satisfied with your experience, it's a testament to the dealership's commitment to customer satisfaction. Enjoy your new vehicle!

Casey BMW responded

It sounds like fate led you to Casey BMW, where Joe provided you with an exceptional buying experience that left you overwhelmed with joy. Purchasing a BMW is indeed a significant milestone, and it's wonderful to hear that Joe helped guide you through the entire process, answering all your questions along the way. Having a knowledgeable and supportive salesperson can make all the difference when making such an important decision. Congratulations on your new BMW, and may it bring you many miles of joy and pride!

Casey BMW responded

It's great to hear that you didn't feel pressured to buy and that you felt comfortable during your experience at Casey BMW. Not feeling pressured and having the freedom to make decisions at your own pace can greatly enhance the car-buying process. It's also reassuring that they didn't hold the keys to your trade-in hostage, allowing you to maintain control and make decisions that best suit your needs. If there's anything else you'd like to share about your experience or if you have any questions, feel free to let me know!

Casey BMW responded

Hey there Ann, I am sincerely sorry for your experience that you received today. This is never an experience that I like to hear happening. Unfortunately, I was not made aware of any calls waiting for myself today. I did advise my receptionist that I would be unavailable for a period of time today to get things finalized for our end of month close out for March, but was never sent any notifications of calls missed during that period of time. I will speak with my receptionist in regards in how to better handle those conversations to prevent that from happening in the future. As for the conversation that you had with my sales agent, Matt, I will handle this with him directly. Comments like that are unnecessary and tactless and should never have been made. If you don’t mind, I would very much appreciate the opportunity to discuss the vehicle you were interested in further if you would be kind enough to give Casey BMW and myself a second chance to provide the exceptional customer service experience that we strive to provide. You can reach me directly at d_grant@caseyauto.com or via my cell at 757-639-5564. Thank you for your time and feedback so that we can improve in our experience to prevent further mishaps. - Dennis Grant

Casey BMW responded

It's great to hear that the dealership went out of their way to locate a car that closely matched your specifications. While the days of extensive price negotiating may be changing, it's still valuable to find a dealership that prioritizes meeting your needs and providing excellent service. Thank you for sharing your experience, and I hope you're enjoying your new car!

Casey BMW responded

It's fantastic to hear that your car-buying process was smooth and that Dennis, Joe Hargrave, and Juliana Parham provided you with such genuine and attentive assistance. Feeling at home and being guided by individuals with great intentions can truly enhance the overall experience of purchasing a vehicle. Thank you for sharing your positive feedback, and I'm glad to hear that you had such a positive experience with them.

Casey BMW responded

It's delightful to hear that you had a very good experience at BMW and that the process of leasing the car was a pleasure for you. Being assisted by someone who is very nice can truly enhance the overall experience. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know. I'm here to help.

Casey BMW responded

It's fantastic to hear that Alex provided such outstanding assistance during your buying process. Having someone who understands your needs and delivers accordingly can make a significant difference in such transactions. If you have any further feedback or need assistance in the future, don't hesitate to reach out. Enjoy your new vehicle!

Casey BMW responded

It's wonderful to hear that you had a pleasure working with Alex and that communication was open and clear throughout your experience. Clear communication is key to ensuring a smooth and enjoyable process, so it's great to hear that Alex excelled in this aspect. I'm sure Alex will appreciate your kind words, and I'm glad you had an awesome experience. If there's anything else you'd like to share or if you have any further feedback, feel free to do so.