Dennis Johnson | Page 19

Disgusted by the behavior and service from Hawthorne Chevy Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve Dear Joe in Service; I want to remind you of a conversation we had, in your office, on December 26th. I came to you after meeting with both Steve in Service and Dennis in Sales. Dennis was positive that you could help me, in fact, he said you were the only one who could help me. If you remember, this was the Fifth time my Wife’s Traverse was brought in for service since the end of October. I’m not sure that you ever apologized for our troubles. You did say this was the first time you were hearing of this, but in your defense, you were on vacation the fourth time the car came in. Clearly you were working during the third time the car was towed in, and in your words, someone should have told you about this on the second visit. So, I don’t know that vacation is much of a defense. When I pressed you for next steps you were insistent that we needed to start from scratch. I am happy that Steve was there at the time, because I feel like he did a fairly good job of recapping the situation so far: ‘faulty’ battery, dealership broken conductor that was replaced, new board for something and a new fuse block in the engine compartment. Still the battery drained a fifth time. After the recap, you had no answers and directed me to “Open a claim with GM.” No instructions were offered with this, no further guidance, only your assurance that you had been “doing this a long time and this what you have to do.” You were the third person I had contacted to get some assistance and your absolute willing ness to brush me off was not appreciated. If the only way to get help with the car I bought from your dealership, that is still under warranty, and that your Service department damaged when changing the battery, is to open a claim with GM, I don’t see how my request that You open the ticket could be met with such hostility. You yelled at me. An adult customer, standing in your office, with your underling in the room and adjacent areas, who had brought his car in for service the fifth time for the same issue! Unprofessional does not cover it. I am sure you are aware that I clearly and loudly expressed my disappointment to Dennis on my way out. His desperate attempt to direct me to person number four to complain to was soundly rejected. It is no surprise to me that I have not heard anything from you, your department, or from GM (I did open a ticket with them.) I hope you are satisfied the level of service you provide and I hope you feel victorious because my wife still doesn’t have a car. I continue to waste my time trying to get the issue resolved for her. Not to mention that I am paying a lease on a car I am unable to drive. Not to mention the obvious safety issue this car has become to my family. Not to mention you left us without a car over the Christmas Weekend and Holiday with not even an apology. I am disgusted by your behavior and the service from Hawthorne Chevy. More

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Professional Have been a customer for years and can truthfully say, I have never had any problems! Always professional and are there to serve you! Never have to Have been a customer for years and can truthfully say, I have never had any problems! Always professional and are there to serve you! Never have to wait too long when your vehicle is in for service. Dennis Johnson - excellent sales rep. More

by AMG2346 Verified Customer Verified Customer

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Graet Excellent service staff very friendly especially Steve K , Mike is also good at what he does. Would high recommend for all service needs.Great Job!!! Excellent service staff very friendly especially Steve K , Mike is also good at what he does. Would high recommend for all service needs.Great Job!!! More

by GARGTO Verified Customer Verified Customer

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Got a great deal looking forward to good service . Was able to get an end of year model new car deal on a Chevy traverse. Happy with the pricing and very good working with my sales rep. . Was able to get an end of year model new car deal on a Chevy traverse. Happy with the pricing and very good working with my sales rep. More

by bylancik Verified Customer Verified Customer

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Great staff My family has been buying cars from here for generations! Great place to buy my first car! The staff was friendly and treated me as if they had kn My family has been buying cars from here for generations! Great place to buy my first car! The staff was friendly and treated me as if they had known me forever. More

by IRIZARRYR Verified Customer Verified Customer

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Great . Friendly. Efficient. Happy. Knowledgeable. It was a pleasure working with Dennis Johnson. He explained the answers to any questions I had. Also Carr . Friendly. Efficient. Happy. Knowledgeable. It was a pleasure working with Dennis Johnson. He explained the answers to any questions I had. Also Carrie Bickford was great to work with. More

by kjg0213 Verified Customer Verified Customer

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Attentive salesperson The sales person listened to my needs and helped me to select the right vehicle. The process went very smooth and saved us precious time. The sales person listened to my needs and helped me to select the right vehicle. The process went very smooth and saved us precious time. More

by 327rokida Verified Customer Verified Customer

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Quick, easy, thorough. Dennis Johnson is a true professional. His product knowledge and professionalism helped make this the best car buying experience I’ve ever had. Additi Dennis Johnson is a true professional. His product knowledge and professionalism helped make this the best car buying experience I’ve ever had. Additionally, Rich Mongiardo in the finance department took the time to answer any and all questions while walking me through my available options. More

by Steve W Verified Customer Verified Customer

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The best! We have been working with Dennis Johnson for at least 20yrs.. He always works with us to meet our expectations and financial limitations. We apprec We have been working with Dennis Johnson for at least 20yrs.. He always works with us to meet our expectations and financial limitations. We appreciate his honesty and professionalism. More

by T5DREW Verified Customer Verified Customer

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Excellent experience We just bought a new Silverado truck and were completely satisfied with the staff and our sales rep., his attentiveness to our needs and wants, and wa We just bought a new Silverado truck and were completely satisfied with the staff and our sales rep., his attentiveness to our needs and wants, and was most professional in every way. We will return for future purchases. More

by rogerseh Verified Customer Verified Customer

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