Dennis Koulatsos | Page 2

I received a letter for a recall. I made an appointment--added a 10,000 mile check up, and dropped the car off the night before. I was told it would be done by 12. I got a call the next morning appointment--added a 10,000 mile check up, and dropped the car off the night before. I was told it would be done by 12. I got a call the next morning that it was done at 1130. I picked it up at 1 --took me 5 minutes. Let me tell you EVERY TIME i bring the car in--Koons handles my service PERFECTLY. It is the main reason I personally have bought over 40 new and used cars and trucks from them. Dennis Koulatsos and his staff are hands down the best. THEY REALLY CARE and their actions back it up. Bruce Posner More

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Great! Amazing service department + they make me feel like I'm family. Very professional and communicative, they keep me in the loop with updates about my ve Amazing service department + they make me feel like I'm family. Very professional and communicative, they keep me in the loop with updates about my vehicle and they value my time. More

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A, Katerina Great atmosphere, great sales team, great prices. No hidden fees. They are straightforward about their pricing and they make the car-buying process so Great atmosphere, great sales team, great prices. No hidden fees. They are straightforward about their pricing and they make the car-buying process so easy. Obviously a well-oiled machine with strong leadership. Very professional and knowledgeable salesman, Emmanouil. More

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Wonderful! I have been using this dealership for years. I drive past several others to get here. It is run like a team. Great leadership, great respect for the c I have been using this dealership for years. I drive past several others to get here. It is run like a team. Great leadership, great respect for the customers - they clearly all operate with the same goal in mind: respect. Will never go anywhere else. Thanks guys. More

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Fortunately Last and Final Review of Dysfunctional Business So.. I've reviewed this place before- I'm a Surgeon, had a broken Bluetooth, it spirals into more issues- where ultimately my entire display was br So.. I've reviewed this place before- I'm a Surgeon, had a broken Bluetooth, it spirals into more issues- where ultimately my entire display was broken: so radio/serius radio/bluetooth/navigation/seat controls- all not working. Brought into the dealership after getting twice cancelled the day before because they were overbooked. No big deal, I just brought it a 3d time. They keep it overnight, and told me "it needs a part that's on national back order. It'll be at least a month. Don't call us, we'll call you when it comes in." Nothing more from them. Supposedly it's an APIM processor, I had to call multiple times to find out what the part is. In the meantime, my car is borderline not drivable- display and all those functions above not working. And I'm going to go out on a limb here- they were never going to call me. I guess I could've waited a month with no bluetooth/radio/seat controls/nav and hoped they called me out of the blue, but we all know they probably never would have. And it's totally unfair to have a customer go home with a broken vehicle and have them wait "1 month at least" with no repair date in sight. By the way, I called other Ford dealerships (4 of them), and all 4 told me they could get the APIM processor overnight if needed- of course this dealership just couldn't get it off backorder for over 1 month. Don't know why. Unfortunately as more and more functions on the screen, little by little, I called to speak to a manger, to see if/when the part would come in. I was polite every time. Just wanted to know a timeline, ask why they can't get the processor. They just refuse to return calls, they say they'll call in 1 hour, they never call back. The most arrogant and nasty folks you'll ever want to deal with- and remember, I'm waiting 1 month at least for them to supposedly call me. Finally the guy Dennis Koulatsos (who many people have written reviews about his attitude and negative personality) calls me, and says take the car somewhere else, they don't want to work with me any more. This "manager" calls and tells me "it's not a good fit, bring it somewhere else." The guy doesn't have a ton of social skills, but hey- he's not high on the food chain of life, I'm guessing never went to college, pathetic existence. So I had no choice, I had to get rid of my truck, it would've never worked again, they'd never call me back, they'd never fix the APIM processor. I was waiting at least a month for a call I'd never get. So I had to sell it, this service shop forced me to sell my truck because they'd never fix it. Silver lining? I told it back to a Koon's dealership, who didn't realize the truck was terminally broken. So they have to deal with their truck that Dennis Koulatsos doesn't want to fix. Stay away from this place. Any dispute of this story that they respond with is pure rubbish, there is no other side to the story. More

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Dennis Koulatsos I am in shock that this location is still operating with an employee like Dennis Koulatsos. He seemed demonic in my opinion very bad vibes and extreme I am in shock that this location is still operating with an employee like Dennis Koulatsos. He seemed demonic in my opinion very bad vibes and extremely rude. I will never purchase from this location. He literally talk over me yelling because I gave a 1 star review last year. That says a lot about his character, he would rather a customer lie instead of giving an honest review. Buyer Beware! More

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Dennis k Dennis told me if I removed my negative feedback with ford cvp he would buy back my mustang. I had issues with it having a tear in the door panel. N Dennis told me if I removed my negative feedback with ford cvp he would buy back my mustang. I had issues with it having a tear in the door panel. No one would help me so I left that on my survey. He finally called me and said it hurts his dealership and he wouldn't do anything unless that feedback was gone. I finally got it removed and when I called to tell him he got irate and said don't ever contact him again. This is all recorded for proof. This dealership is a joke. I will be taking him to court for this incident and I won't stop until this is fixed. More

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Very Unprofessional Was in process of filling out credit app on a 60k truck that I wanted to buy and they sold it behind my back. Would not go back! Was in process of filling out credit app on a 60k truck that I wanted to buy and they sold it behind my back. Would not go back! More

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Service Department is beyond Horrible!! Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasste Koons Ford Baltimore is absolutely the worst! I bought a 2013 Ford escape from them about 8 months ago. My 1st complementary oil change was a disasster. Paper mats left on floor, paper hanging from mirror, grease on driver and passenger seat, computer was not reset for oil change reminder, sticker read the same as when I bought the car 5000 miles earlier. I called Service manager and she said she was sorry and that I would be given 2 free oil changes and she would send new window stickers out, again they read the same as when I bought the car. In the meantime Ford sent me their survey which I filled out because at this point people need to know about them. I filled it out and received a call from the service manager stating she was taking the oil changes back unless I removed my review. I won't but also won't buy another car from that DUMP! More

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Bad Deal On 05/10/2017 I purchased a brand new F 350 super duty , when I washed the truck I noticed that the drivers door didn't line up correctly and after fu On 05/10/2017 I purchased a brand new F 350 super duty , when I washed the truck I noticed that the drivers door didn't line up correctly and after further looking into it I noticed that the door had been repainted and then the pillar that held the door on was painted also and a very bad job . I never would have thought that a brand new truck for $77000 would have been pushed onto me without disclosing prior damages like this, it is illegal to not disclose these prior damages in Maryland but what makes it worse is the fact that the manager "Tom Snyder" just blew me off and tried to sweep all of this under the mat like it never happened... When I refused to let them repaint my brand new $77000 truck he threatened me with the police if I didn't return his loaner car immediately ...smdh what kind of establishment would treat a customer this way??? Stay far away .... save your self the troubles More

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