Dennis Koulatsos | Page 6

When I arrived at the dealership, I was happy to find they were so busy. I felt it would be a great opportunity to check out the cars without feeling the pressure of a salesperson. As it turned out, they they were so busy. I felt it would be a great opportunity to check out the cars without feeling the pressure of a salesperson. As it turned out, they weren't too busy for the General Manager, to personally assist me and I'm glad! Even though I truly wanted to just look, I had questions about the differences in crossovers and SUVs, as well as the possibility of going with another sedan. Dennis was so patient and knowledgeable, I couldn't have asked for a better shopping experience. I can't tell you how comfortable it was, getting the information I needed, without feeling pressured. I knew before shopping at Koon's that I wanted an American car. Now I know that I definitely want a Ford, (either an Edge or a Taurus) and I also know, I'll be buying it at Koons's Ford. More

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I was in the market for a new truck. I decided to contact Dennis Koulatsos because I have purchased several vehicles over the years through him. As usual I was able to contact Dennis with no problem and he w Dennis Koulatsos because I have purchased several vehicles over the years through him. As usual I was able to contact Dennis with no problem and he worked hard to find me the best price on the truck. I can't say enough about how this man treats a customer. He brings honesty and integrity to a industry that sadly at times, struggles with customer confidence. I will always make Koons Ford and Dennis Koulatsos my first call when shopping for a new or used vehicle. If your shopping for a vehicle and your taking the time to read these reviews.....Do yourself a favor and contact this man and his sales team. I assure of a whole new buying experience. This dealership does it right. Thanks again Dennis for all your help, Tony Bakie More

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LOVE THIS PLACE! ALWAYS FEEL LIKE FAMILY WHEN I COME HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS! HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS! More

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Buying a new car is typically a long agonizing process. You have to deal with finding the right car, pricing negotiations, and financing. My dealings with Koons Ford made my car buying experience much mor You have to deal with finding the right car, pricing negotiations, and financing. My dealings with Koons Ford made my car buying experience much more enjoyable and stress free. My first inquiry with Koons was via email. I communicated to Koons the type of vehicle I was looking for including color and options. Philo Gentles (sales consultant) promptly sent me pricing and Desiree Taylor followed up via phone in a very courteous manner. Philo diligently worked with me to narrow down the exact vehicle I was interested in. I was able to work very easily with Philo on pricing as well. I had another dealer offer me a lower price and Philo beat that price by $50.00. The other dealership also had very poor dealer ratings on dealerrater.com. I verbally committed to Philo that I would purchase my vehicle through Koons Ford of Baltimore and went to the dealership that afternoon to fill out the paper work. The car I purchased had to be delivered the next day to the Koons lot. Upon pickup of the vehicle the next day, I noticed there were a few minor scratches. The General Manager (Dennis Koulatsos) told me he would correct these issues. In my discussions with Dennis, you could tell his philosophy is to make customers for life. He is not in the business to sell you one car at the highest profit margin he can make. He wants the buying experience to be enjoyable so customers will recommend his dealership and to get repeat business from customers like me. Lastly, I am the type of person who rarely fills out customer reviews. However, I felt that Koons Ford went out of their way to help me out during my buying process, that I should return the favor to them. I highly recommend Koons Ford. More

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I have purchased two cars from Koons over the past year. A 2011 Shelby GT500 and 2012 Focus Titanium. I have received nothing but first class treatment during both purchases. Normally you hear about games A 2011 Shelby GT500 and 2012 Focus Titanium. I have received nothing but first class treatment during both purchases. Normally you hear about games that large dealers play but not at Koons. They worked with me on making the deal work with the price I wanted to pay. Gave me excellent value for my trade. My Focus had a few issues being a first year model and so far they've addressed everyone without issue. Dennis and Tom have been truly first class and I look forward to buying my 2013 GT500 from them. Mustang guys, Tom is the guy you want to see! More

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I just purchased my new Fiesta from Koons, and I could not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatso not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatsos. After explaining to Dennis that I was working within a tight budget, he explained that it would be difficult to find a new car on the lot within my price range because of add-ons through the various packages. However, I could order a car through Ford with only the features I wanted. Dennis gave me a very comprehensive cost breakdown of my new car, including taxes titles and fees. When I decided to order my car through Koons, Dennis placed the order without me having to put a deposit down. What I found most refreshing about the process was how upfront Dennis was with the pricing. What he said I would pay was what I paid - there were no hidden fees or last minute surprises. Dennis and Sam kept me updated throughout the process of my car being built. My Fiesta came in this past weekend and I love it! Dennis, Sam and Tom (whom I dealt with for the paperwork) were all professional and courteous. They made the process so easy! If you're looking for a dealer who is responsive and is honest in their pricing, go to Koons! More

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I would defintely recommend Koon Ford Baltimore to my friends and family. I initially started looking at the Fusion, which Felix assisted me with a test drive and some intial numbers. I soon decided that friends and family. I initially started looking at the Fusion, which Felix assisted me with a test drive and some intial numbers. I soon decided that the Taurus was a better fit for my needs and again met Felix for a test drive. During both test drives, Felix was able to explain the car features in detail without pressing me for the sale. After doing pricing research I began negotiating with several dealers. The staff at Koons Ford Baltimore was by far the most friendly and responsive, especially Dennis Koulatsos. I drove a hard bargain but Dennis did not take it personally and welcomed me to the dealership on my arrival to take ownership of the 2012 Taurus. Mike Tomazos was also very friendly and helped make the transaction seemless on a Friday evening. Many thanks to all. Mike Catonsville, MD More

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We've purchased many cars over the years and I usually dreaded the process. However, I called ahead of my visit with the details of the vehicle I was looking for and Dennis told me right away if we don't dreaded the process. However, I called ahead of my visit with the details of the vehicle I was looking for and Dennis told me right away if we don't have it, we'll locate one, which he did almost immediately. We were treated with respect as soon as we entered the dealership and through out the entire buying and trading process. We looked at numerous colors and options, asking Tom tons of questions, in which he could answer all. These guys made the entire process easy and extremely pleasant. I'm very happy with my new Explorer, have told my friends that they need to try Koons Ford the next time they want a vehicle. More

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The car buying experience was top quality from start to The car buying experience was top quality from start to finish. I was referred to Koons Ford by the MVCP program on the internet. I called the deale The car buying experience was top quality from start to finish. I was referred to Koons Ford by the MVCP program on the internet. I called the dealership that evening and talked with Dennis Koulatsos. He e-mailed me a very well written proposal in record time. The following morning I called him back and made the deal. When I I arrived at the Dealership my new Truck was ready to go. I met our Salesman Rick Crouch and he answered all our questions and demo the truck . Jimmy Lowry help us with the financing and found us a great rate - much lower than I could find myself. Thanks from a very Happy Customer . Jim "Onions" and Iris Hornberger More

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I am thrilled with the experience I had buying a 2011 Ford Fiesta from Koons Ford Baltimore. I first called Koons Ford Baltimore on Saturday, April 30 2011 during a difficult search for a base model 201 Ford Fiesta from Koons Ford Baltimore. I first called Koons Ford Baltimore on Saturday, April 30 2011 during a difficult search for a base model 2011 Ford Fiesta. Dennis Koulatsos, the GM, spoke with me and personally conducted a search for the vehicle I was looking for. That evening, even though Koons had a very busy end-of-month sales day, Mr. Koulatsos called me back and told me that he would be able to sell me a slightly higher spec'd Ford Fiesta for a very low price, and offered me an excellent value for my trade in. I didn't know it, but Koons Ford Baltimore was closed the following day (Sunday May 1), but Mr. Koulatsos opened the dealership that day just so I could come in and purchase my car! Pete Dixon, the salesman who I worked with, was friendly, courteous, and very low-pressure. He made the car-buying process fun, relaxed and enjoyable. And, it was great to be able to sit in all the awesome cars in the showroom with no one else there! They got my paperwork done and out the door within 2 hours. Mr. Koulatsos really went out of his way to get me a great deal on the car I wanted, and worked it out so that I would be able to drive home that day in my new Ford Fiesta, even though my bank (which provided my financing) was closed that day. I had the best car-buying experience I've ever had at Koons Ford Baltimore, and I wouldn't hesitate to send anyone else there or to buy another vehicle from them in the future. Thank you Mr. Koulatsos, Pete and everyone at Koons Ford Baltimore for the best car buying experience ever! More

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