Dennis Koulatsos | Page 5

Always a GREAT experience at Koons Baltimore Ford! GREAT DEALERSHIP! Professional, fun & personable! I recommend these folks to everyone! This is my third experience - and each of them are just as g GREAT DEALERSHIP! Professional, fun & personable! I recommend these folks to everyone! This is my third experience - and each of them are just as great. My fiance and I were promptly greeted by James Cook. He was dressed well and very professional. I let him know that I had been working with Dennis via email. I let James know that Dennis had told me to ask for specific people to assist me. Thankfully, that didn't deter James from helping us look at the three Honda Accord Crosstours on their lot. We looked at all three and test drove one. I was then greeted by Dan Coy, after I fell in love with the Crosstour EX-L, and he told me he was expecting me and had been texting with Dennis. This made me feel great! Dennis really cared I was there! :) Dan was able to get me such a great deal on my trade-in that I didn't even both haggling their already GREAT price. While we waited for the finance department to become available, James, my fiance, and I all sat talking. While the wait was a little longer than I hoped (being 7 months pregnant, any amount of waiting/sitting is uncomfortable) James made it very enjoyable. Again, another great experience! Thanks Koons Baltimore! Melissa More

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The only place I will go or recommend from now on. Couldn't be happier with the people or the service. I will be a loyal customer for them. Couldn't be happier with the people or the service. I will be a loyal customer for them. More

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Every single person who I dealt with was responsive, engaging, engaged, knowledgeable, fair, straightforward, and bent over backward to be helpful. I got the car I wanted, at a price I wanted, and got a engaging, engaged, knowledgeable, fair, straightforward, and bent over backward to be helpful. I got the car I wanted, at a price I wanted, and got an excellent trade-in for the car I came in with and good financing. Can't think of even one thing that would have made this a better experience. More

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Koon's Ford of Baltimore gave us a fair price for our trade-in and a good price on our Ford Explorer 2012 model, unlike Apple Ford who is not my recommended dealership. Mr. Koulatsos helped us with issu trade-in and a good price on our Ford Explorer 2012 model, unlike Apple Ford who is not my recommended dealership. Mr. Koulatsos helped us with issues beyond the sale of our car and didn't have to go that extra mile. He is a man of integrity and is willing to help others-- I Highly recommend sending business to Mr. Koulatsos. More

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We came in looking for a used Ford Escape but the prices of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for a dealership. More

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I live in Pennsylvania and spent weeks searching for the best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I th best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I thought it was too good to be true. Since the dealership was over two hours away, I didn't want to make the trip until I could get more information. I reviewed their vast on-line inventory and identified the vehicle I liked. I decided to send an email and within a short time, I received a response from Dennis Koulatsos. After a few exchanges, he provided a firm "out-the-door" price that was far superior to anything I was able to arrange locally. I was then assisted by Tom Snyder in working out the details of the transaction. Yesterday, we made the journey to Baltimore to make the purchase. We checked out the vehicle and met the people. They were friendly and it was apparent that the entire operation was a well-oiled machine. Eventually, we met with Carol Walker of financing and the final number was identical, to the penny, of the incredible quote previously received by Mr. Koulatsos. We have purchased many vehicles over the years and this was the best experience yet. We highly recommend them to anyone! More

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I could not have asked for a better car buying experience from start to finish. I received an immediate response to my initial email inquiry from the GM, Dennis Koulatsos. While test driving and at deliver from start to finish. I received an immediate response to my initial email inquiry from the GM, Dennis Koulatsos. While test driving and at delivery all questions & concerns were addressed by the informed and courteous sales staff, Ray & Alona. The GSM, Keith O’Connor, did a great job walking me through the trade & finance processes ultimately getting me an excellent deal. No pressure, knowledgeable, friendly & honest…thank you! More

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The service department is fast, friendly, and helpful. It is always easy, and quick. Ken Dillon is great to work with, and Dennis the Manager is always willing to take time out of his day to discuss my car a is always easy, and quick. Ken Dillon is great to work with, and Dennis the Manager is always willing to take time out of his day to discuss my car and what I should think about for the future! More

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I want to relate to all readers about my last experience to Koons Ford 2 days ago. My experience with Koons Ford was nothing but exceptional. My first contact via email before I buy a car is always to Denni to Koons Ford 2 days ago. My experience with Koons Ford was nothing but exceptional. My first contact via email before I buy a car is always to Dennis Koulatsos. He suggested coming down to see what he can do for me, meanwhile you need to know that I live in Bel Air so it is a hike. But I went because of Dennis. He introduced me to his sales associate Fariggi? (sorry about the about spelling). This gentleman was very knowledgeable and patient in showing me both new and used cars. BUT there are 2 things that I am not telling you, the second of which is the most important. 1. I too have purchased many cars for myself and family through Dennis. His character, courtesy and demeanor is what always brings me back to him. Let me repeat that, to him, not necessarily the dealership he is at. I still remember the first car I bought from him when he was at Jerry’s 25+ years ago. He has grown and moved on to different dealers who presented better opportunities from Al Packer to Heritage to his final place here at Koons where he will retire from because he has a personal stake in this dealership! 2. The last 2 cars I purchased were Honda’s. Dennis has always been associated with American made cars. Even though he knows that lately I have been leaning toward Hondas, his professionalism did not deter him from working with me. So let me tell you what he has does. He goes out to different Auction Houses and retrieves late model used Hondas which he brings to his dealership with NO OBLIGATION on my part. I like what he gets I buy if not I don’t again with no obligation. This is what makes him exceptional. More

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My wonderful experience at Koons Ford began with my first email request about the 2012 Ford Fiesta. I received a quick response from the General Manger Dennis Koulatsos on the availability and price of the c email request about the 2012 Ford Fiesta. I received a quick response from the General Manger Dennis Koulatsos on the availability and price of the car I wanted. He was pleasant, honest, and extremely professional throughout the entire process. The professionalism and friendly atmosphere did not stop there! I spoke to and emailed other members of the staff who were also very pleasant and professional I can only remember a few I dealt with by email (Steve Ageloff - lead settlement officer & Tom Snyder - New Car Sales Manger). There was also one gentleman on his break in the waiting room who was talking to my friend as she waited for me who I found very enthusiastic so needless to say I will definitely be coming back to Koons Ford Baltimore for all of my future purchases. Thank you all for your professionalism and kindness!!!! More

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