Dennis Matteau | Page 5

Infiniti of Nashua is the most seamlessly run dealership I’ve ever been to - after the dealership I purchased my car at unexpectedly closed - they contacted me immediately about a recall I had been trying t I’ve ever been to - after the dealership I purchased my car at unexpectedly closed - they contacted me immediately about a recall I had been trying to get fixed for months and scheduled me an appointment 3 days later! Dennis was very especially helpful and made the whole experience quick and easy! I’ll never set foot in another dealership!! More

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Very pleased with the service department. Dennis was a pleasure to work with. Would recommend! Dennis was a pleasure to work with. Would recommend! More

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Very helpful and professional. He communicated every step of the way. I highly recommend Dennis at infinity He communicated every step of the way. I highly recommend Dennis at infinity More

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Dealership is great and has good customer service and they have never once let me down. they have never once let me down. More

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Dennis Matthau an awesome job getting the best deal on the tires we had put on my wife’s Q 50. I would highly recommend infinity of Nashua. the tires we had put on my wife’s Q 50. I would highly recommend infinity of Nashua. More

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Service writers and intake very friendly helpful. Service side 2nd time for an oil change and did not reset oil light on dash, also when purchasing car oil was done prior to purchase and oil light wa Service side 2nd time for an oil change and did not reset oil light on dash, also when purchasing car oil was done prior to purchase and oil light was not reset then either. 251.00 little details matter.. More

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They always over deliver. I needed a few different services and they completed everything the same day I needed a few different services and they completed everything the same day More

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This Dealership is friendly, efficient and always a pleasure to deal with. Always great customer service. pleasure to deal with. Always great customer service. More

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Normally a very concise and efficient process, I set up an appointment on line and arrived on time. It was then about 30 mins before a rep told me it would be another hour before a technician could assess an appointment on line and arrived on time. It was then about 30 mins before a rep told me it would be another hour before a technician could assess the reason I brought the car in which was the engine light. Once they realized that would take time, they set up a loaner car which was great, but it took another 30 mins after signing paperwork and two other people ahead of me for the rep to just hand me keys to a car that was sitting there. Once the assessment was finally done, it was an awkward conversation about all that was wrong with the car. I had to call to find out what was wrong and was told to watch a video and then call back. Finally, once aligned on the work to be done and once I came back to pick up the car, someone else processed me out. Perhaps the rep I worked with in the past Kristen MacNeil set a high standard, but this was a less than stellar appointment. Given the age of my car and the very expensive factory parts; after years of having every appointment through the dealership, I’m considering other sources for appointments going forward. Brand new cars make sense and I would recommend to anyone to go through a dealer regardless, but not sure it’s necessary for a car that is 10 years old. It’s a solid car and great brand; it’s paid off and the last thing you want is death by 1000 cuts with very expensive service appointments every time you bring it in. Especially when the car can be fixed or older parts exchanged at much more reasonable prices than factory parts. It’s hard to stomach a $900 tail light that is out. More

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Dennis was great. He walked me through every step, made sure my car got everything it needed, and nothing it didn’t! He walked me through every step, made sure my car got everything it needed, and nothing it didn’t! More

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