Derek Carroll

Everything was good with the exception my oil change took two and a half hours. Had an appointment at 8:30 and would have been nice if someone would let me know it was going to be longer two and a half hours. Had an appointment at 8:30 and would have been nice if someone would let me know it was going to be longer More

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Diagnostic was incorrect. Not the drive train it was the power train!!! Wasted hours of my time and two unnecessary trip to the dealer. Credit card security is questionable Not the drive train it was the power train!!! Wasted hours of my time and two unnecessary trip to the dealer. Credit card security is questionable?? Service staff was friendly but two days to do 4.6 hour repair seems like poor management. More

by FAY0 Verified Customer Verified Customer

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I‘ve had multiple issues with the service I’ve received at this location. Every time I bring up an issue, there’s always an excuse or a lack of accountability. I was there on Feb 3 for an oil change then t at this location. Every time I bring up an issue, there’s always an excuse or a lack of accountability. I was there on Feb 3 for an oil change then they did not reset my oil sensor. When I called back the next day, the receptionist told me that I could just do it on my own. Why would I have to do that? I’m sure I am paying for a service and I’m not getting 100% of that service. I also brought up that my mileage was not updated on my paperwork. The receptionist then asked if it was the sticker for my car. No, again I repeated that it was paperwork and she just did not have anything to say about this. I understand my accent might come off a little strong but I try to speak slowly and clearly when I call in. You are in Seattle, with multiple people with different language backgrounds. When I’ve brought this up to management previously, they use this as an excuse. Pretty much telling me that it’s my fault that they cannot understand. Really bad service and customer attention well or there lack of. More

by PIRANYA.MS Verified Customer Verified Customer

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I got the recall I needed and was well taken care of. Thanks to the staff for their prompt work. Thanks to the staff for their prompt work. More

by J_B_Rock Verified Customer Verified Customer

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I’ve been coming to this dealership for over 20 years and am on my 3rd Jeep. Great place, very helpful and knowledgeable. am on my 3rd Jeep. Great place, very helpful and knowledgeable. More

by charlie Verified Customer Verified Customer

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excellent service at the express team. Quick and efficient and thorough. definitely recommend Seattle Jeep. Quick and efficient and thorough. definitely recommend Seattle Jeep. More

by dc Verified Customer Verified Customer

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They were very aware of my warranty and followed items I needed them to give attention to well needed them to give attention to well More

by RUSBME Verified Customer Verified Customer

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Tristan was extremely customer service oriented and communicative. He answered all of my questions thoroughly. communicative. He answered all of my questions thoroughly. More

by TONY.ME Verified Customer Verified Customer

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They did a good job. It took a little long to get the parts in but they did well. It took a little long to get the parts in but they did well. More

by J_B_Rock Verified Customer Verified Customer

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I wanted to take a moment to share my recent experience with the customer service I received following my vehicle purchase. Initially, I was impressed with the service provided before I made my purchase with the customer service I received following my vehicle purchase. Initially, I was impressed with the service provided before I made my purchase. The staff was attentive, knowledgeable, and genuinely helpful, which made my decision to buy much easier. However, after completing the transaction, my experience took a disappointing turn. Since purchasing the vehicle, I have encountered several challenges with customer service. There seems to be a noticeable lack of communication between the dealer and the shop, which has led to misunderstandings and frustration on my end. I found it difficult to get timely and accurate information regarding my vehicle, which is crucial for ensuring a smooth ownership experience. I believe effective communication and customer support are vital in building lasting relationships with customers. I hope my feedback can help identify areas for improvement, ensuring that future customers have a better experience post-purchase. More

by analiasosa1 Verified Customer Verified Customer

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