Derek Castillo | Page 3

very good and friendly service. thank you Justin for your time. would recommend anyone to purchase a vehicle here thank you Justin for your time. would recommend anyone to purchase a vehicle here More

by JESSIENDHARMA Verified Customer Verified Customer

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Marc worked very well with us on the purchase of our new vehicle and would deal with Marc again. It was a tough deal to work seeing that I was a disgruntled customer getting out of a lease on a 2003 High Co vehicle and would deal with Marc again. It was a tough deal to work seeing that I was a disgruntled customer getting out of a lease on a 2003 High Country that was a Chevrolet issue not, Mohawk Chevrolet. On another note, I was not happy with the Service Department at all!!! I won't get into the exact specifics of the problem but they need to work on the communication lines with the customer. One instance, I took the truck in to have a scratch repaired that happened in Mohawk's repair shop. I was asked about a loaner because they were having issues scheduling loaners at that time. I inquired how long the truck would be tied up and was told 2 days!! I told them we didn't need a loaner and could get by for 2 days without it. One week into the repair I had heard nothing from service. I left a message and received a call from Alyssa. The truck had not been completed and was still at the off-premise repair shop. I inquired about how much longer it would be and she stated she wasn't sure but would check and let me know. After several days of hearing nothing I called back and spoke to Alyssa again, she stated she would contact them now. Later that afternoon I received a call from a "Robert" who stated it wouldn't be done until at least Monday (3 weeks in). At the end, we purchased a new vehicle and never took possession of the High Country again. Definitely need to keep customers informed about their vehicles and respond as they say they will. More

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Excellent experience. Everyone there was great. I was rather confused with all the extra warranties but it was resolved. Karley was great and patient with me as I have not Everyone there was great. I was rather confused with all the extra warranties but it was resolved. Karley was great and patient with me as I have not had a new vechike EVER and one with so much technology. For me; it was a bit overwhelming at first but they helped me navigate my way through the vehicle with everything it had to offer. Very pleased with my purchase for our family. Thank you SO much to all at Mohawk Chevrolet. More

by Lindsy Wickert Verified Customer Verified Customer

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They were all awesome they treated us well and with respect we would go back and send friends to them respect we would go back and send friends to them More

by MAXINE1970 Verified Customer Verified Customer

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there were some initial confusing communications (prices, options, when staff where scheduled off) and one requested option was not available, but team was accomodating. overall would recommend. Gillian wa options, when staff where scheduled off) and one requested option was not available, but team was accomodating. overall would recommend. Gillian was initial contact (internet sales) and is not listed but she was great first impression and connection- -sort of curious how experience would have been working with her and Derek More

by SHUSTERK Verified Customer Verified Customer

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I dropped my car off for a 845 appointment and coordinated a ride to work. I planned to pick the car up when I got out of work but I had to unfortunately wait another 45 mins for my car to be read coordinated a ride to work. I planned to pick the car up when I got out of work but I had to unfortunately wait another 45 mins for my car to be ready…. Not sure what’s the point of scheduling an early morning appointment if you won’t be serviced until 4pm. I was told GM didn’t provide them with a code that was needed for them to reprogram the keys, but I didn’t find this out until I called them at 3:45pm asking if my truck was ready… Service rep Hunter was good, but the rest of the experience was a disaster. More

by SHADET11 Verified Customer Verified Customer

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Great experience. Thank you so much! Jack Dawes was my salesperson. He is not listed. 5 stars Thank you so much! Jack Dawes was my salesperson. He is not listed. 5 stars More

by Francis Verified Customer Verified Customer

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Very professional, everyone very helpful and thorough. Thank you for a good buying experience. No issues. I don't know the name of the person but the person at the front desk is lovely, very helpful and p Thank you for a good buying experience. No issues. I don't know the name of the person but the person at the front desk is lovely, very helpful and professional. More

by Erin Sheehan Verified Customer Verified Customer

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Dealership is fantastic. The sales people are knowledgeable. All management staff are reasonable, friendly professionals. I’m willing to help their customers. They do go out The sales people are knowledgeable. All management staff are reasonable, friendly professionals. I’m willing to help their customers. They do go out of their way to please you I have been pleased. More

by BD2HELL Verified Customer Verified Customer

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Sean Sheldon was great to work with. Very down to earth and was able to answer all questions I had. Will definately continue to work with Mohawk Chevrolet. Very down to earth and was able to answer all questions I had. Will definately continue to work with Mohawk Chevrolet. More

by KURT.ATKINS13 Verified Customer Verified Customer

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