Derek Duncan | Page 21

Holm Buick GMC responded

Thank you for taking the time to share your perspective. We value your insights regarding the current GMC lineup and the absence of hybrid options. We understand that offering diverse and innovative vehicle choices, including hybrids, is important to many of our customers. At Holm Automotive Center, we strive to maintain open lines of communication with our manufacturers. Your feedback helps us advocate for the vehicle options that best serve our community. We are determined to always be improving and providing the best service we can. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We're glad to hear your recent oil change was completed quickly. We understand that consistency in service time is important, and we apologize for any previous experiences where the process took longer than expected. We are always striving for professional growth and to improve our processes, and we will look into why oil changes can sometimes take longer. We are determined to improve. We appreciate you bringing this to our attention. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you've consistently received excellent service and clear explanations of necessary repairs. Providing transparent and thorough service is a core part of our commitment to customer care and building trust with our clients. We strive to be trustworthy in all of our actions. We appreciate you taking the time to share your experience and are happy to know you're satisfied with our dealership Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback, and we appreciate you recommending Holm Automotive. We're glad you found our team accommodating. However, we understand your concern regarding the additional fees. We strive for transparency in all our transactions and regret that you felt there were hidden fees. We will review our processes to ensure that all charges are clearly explained upfront, and we are always looking for ways to improve in our customer care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Awesome! We're thrilled to hear you had an awesome service visit with Derek Duncan. Your satisfaction is our top priority, and we're dedicated to providing exceptional service every time. We strive to excel in customer care. Again, awesome! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your detailed feedback. We sincerely appreciate you bringing these concerns to our attention, especially given your extensive experience in the automotive industry. We understand your frustration with the recurring coolant and oil leaks on your 2022 GMC pickup, as well as the discovery of loose and missing bolts and nuts. We deeply regret that the initial repairs did not resolve the issues and that the subsequent work fell short of our standards. We are truly sorry that your experience did not reflect the quality and attention to detail we strive for at Holm Automotive. We are glad that our Service Manager, Lucas Luchsinger, reached out to you to address these issues. We thank you for speaking with him and allowing us the opportunity to resolve this. We value your patience and understanding, and we are committed to ensuring that the necessary repairs are completed to your satisfaction. We are determined to regain your trust and provide the excellent service you deserve. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

That's wonderful to hear! We're delighted that your experience with Holm Buick has been great since you purchased your Buick Enclave. We strive to build lasting relationships with our customers, and your positive feedback reinforces our commitment to providing excellent service and care. We appreciate you choosing Holm Buick. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We're glad to hear that Derrick Duncan was able to help you stay within your budget! We understand the importance of respecting our customers' financial needs, and we're pleased that he was able to provide helpful service. We appreciate your feedback and your kind words for Derrick. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate your continued loyalty to Holm Buick GMC, Gin.Carmichael! We're thrilled to hear that you consistently receive excellent service from us, especially from Derek Duncan. Your kind words mean a great deal to us. We strive to be the best dealership in the area, and your feedback reinforces our commitment to providing exceptional customer experiences. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

That's fantastic! Thank you for sharing your experience. We're pleased that we could get you in quickly and have you back on the road in under an hour. We understand your time is valuable, and we strive to provide efficient service without compromising quality. Sincerely, the Holm Automotive Team of Salina