Derek Herndon | Page 15

Glad I bought from Family Toyota and Derek Herndon One evening (a Friday night) to take a look at replacement for my 18-year old Dodge Durango. Was already leaning towards a Highlander. Derek Herndon One evening (a Friday night) to take a look at replacement for my 18-year old Dodge Durango. Was already leaning towards a Highlander. Derek Herndon made our review on Friday night informative and enjoyable. Came back the following day for a test drive in the daylight (didn't want to do it in the dark), knowing we were probably going to buy, because the offer made the previous evening was unbeatable (I looked around). Derek was with us for several hours on that Saturday (12/30) for the test drive, working out details of a trade-in, initial financing set up, and make ready. I dislike shopping for vehicles, but the combination of internet shopping followed up by Derek's excellent service made this experience smooth, low pressure, and not the hassle that I usually dread. The 4-star for "quality of work" is in reference to the detailing. The third party contractor they use (in house) missed several minor things and I had to bring the vehicle back for correction. More

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Thanks to Family Toyota in Burleson We were previously solid customers of another Toyota dealership, but after our visit with Derek Herndon, we will be returning to Family Toyota in the We were previously solid customers of another Toyota dealership, but after our visit with Derek Herndon, we will be returning to Family Toyota in the future. We appreciate the professionalism and the customer consideration, but above all, the lack of deceptive business practices. No hassles, no tricks, just straight honest business. Derek went the extra mile explaining different options and finding the perfect vehicle for us. More

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Great Experience Dealership is clean and comfortable. people very friendly and knowledgeable. I would definitely recommend this dealership. Sales and Finance very hel Dealership is clean and comfortable. people very friendly and knowledgeable. I would definitely recommend this dealership. Sales and Finance very helpful and informative. Great experience . More

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Amazing Car Buying Experience I could not be more pleased with my car buying experience with Family Toyota! Derek Herndon assisted me with my purchase and made the process so easy, I could not be more pleased with my car buying experience with Family Toyota! Derek Herndon assisted me with my purchase and made the process so easy, and even enjoyable! The entire atmosphere at Family Toyota is friendly, upbeat, and no-pressure. Family Toyota has my highest recommendation! More

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Excellent Very friendly and knowledgeable about their vehicles. No leaving you out in the dark on anything. Derek and the guy in the finance department was grea Very friendly and knowledgeable about their vehicles. No leaving you out in the dark on anything. Derek and the guy in the finance department was great!😇 I'm so glad that my daughter and I made it our choice to go out to Family Toyota in Burleson, TX. We made a good choice. And GOD is sooooo! Gooood!!! Thank you LORD😇🌈🙏 More

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Buying a car for my daughter Up on arrival at family Toyota of Burlison we were greeted by their great service manager Chris Bruder because we came in from the service side of t Up on arrival at family Toyota of Burlison we were greeted by their great service manager Chris Bruder because we came in from the service side of the building and he asked what he could help us with I told him I was looking to buy my daughter a new 2018 RAV4 but I did not know which would be the better option of leasing or buying so he hooked me up with a great sales person Derek Herndon which was their lease specialist.. he explain the whole details of why a lease would be better for my daughter then buying straight out and after he sit and explained everything to us it made perfect good sense to me to lease The vehicle.. we had a great experience with the sales department and they're friendly staff at family Toyota of Burlison.. my daughter is so happy with her brand new 2018 RAV4 and I love the car itself because of all the new safety features in this vehicle that will help my daughter be a better driver. Derek Herndon was great and explaining the vehicle and pricing to us I would recommend this place to strangers and friends great atmosphere and great people at this Toyota dealership.. next is a 2018 Toyota Camry for my oldest daughter I will be back..Johnse Hulm More

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Exceptional 100 stars for Derek and Dustin Herndon. They went above and beyond to make sure I got the vehicle I wanted. Their customer service was exceptional. 100 stars for Derek and Dustin Herndon. They went above and beyond to make sure I got the vehicle I wanted. Their customer service was exceptional. Derek kept me informed throughout the entire process and even delivered my new car to my house. Based on the above I will be a lifetime customer and will highly recommend all my friends go to Family Toyota of Burleson for their next car. More

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Great Place, great Experience!!! We were going to upgrade the wife to a 2015/16 Highlander from an '08 so we took it to get detailed... in preperation for finding the right car wher We were going to upgrade the wife to a 2015/16 Highlander from an '08 so we took it to get detailed... in preperation for finding the right car wherever it was... Enter Derek Herndon. Derek was so Down to Earth,Humanistic and real that we ended up talking about what we were looking for..... He listened to our idea's and even countered them with things we hadn't thought of. Needless to say we decided to go new because for $4K more and better interest rates it was the wiser choice, He laid it all out before our eyes so we could see for ourselves. Great experience, there was No Pressure and through the whole experience we feel like we gained a new family member. We've had some bad experiences with car dealerships that just make your head swirl and a bottle of aspirin sound great. This wasn't one of those and when my wifes car is paid for and it's my time I won't hesitate to give Derick a call especially since he's now in my phonebook!!!! More

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Treated like Family! Derek and Dustin Herndon, made our first experience with Family Toyota of Burleson simply wonderful! There was no pressure during the sale and they wo Derek and Dustin Herndon, made our first experience with Family Toyota of Burleson simply wonderful! There was no pressure during the sale and they worked hard at helping us find and get what we wanted and needed. Thank you gentlemen for making the car buying experience the best there is out there! More

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Best experience I highly recommend Family Toyota of Burleson to everyone. They are the friendliest dealership you will find. Emanuel Jimenez did an excellent job sell I highly recommend Family Toyota of Burleson to everyone. They are the friendliest dealership you will find. Emanuel Jimenez did an excellent job selling me a 4Runner, he answered all my questions and made me feel very comfortable. This is the second time I have bought a vehicle from this dealership and will not car shop anywhere else. More

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