"So friendly - Premier Customer Service"
This was my first "online shopping experience". I was extremely nervous about buying a vehicle sight unseen. I worked with Derek Montalvo over the phone. I had been car shopping for 7 months and this dealership was the first to offer me exactly what I was looking for for my growing family. Purchasing over the phone was extremely easy. Derek provided me with all of the information I asked for (videos/pictures) and made me feel very comfortable with my purchase. Anything I asked of him, he did. The other positive is no dealer fees or other crazy add on fees. Shipping was simple. Car arrived quickly to my state and I couldn't be happier. I never felt like "a sale" to them. I always felt like a person who they genuinely wanted to help. I will definitely recommend this dealership to others interested in purchasing a car where they receive the utmost customer service.
Other Employees Tagged:
Brian in Financial Department
"A great buying experience "
I do have to say from the moment I met Derek Montalvo, the experience was good. He was very personable and made me feel comfortable. He was not your typical car sales person. I didn't feel pressured or feel like I was being scammed in any way. He was up front and professional. I love my new Edge and will recommend others to him. Everything was completed in approximately two hours and I was on my way home. I considered that good since I traveled from out of state. Hopefully I won't need another vehicle for a while but when I do, I will make Mullinax my first stop.
Other Employees Tagged:
Doc in finance was a pleasure. I feel like I should be attending the Christmas party at his house this year.
"Easy going "
My wife and I had been looking for a truck for some time and had been shopping on line and in person at a few dealerships between Mobile and Pensacola. Derek was very helpful and even took the time to send my some pictures of one that had not made it to the website. He helped us find the right truck at the right price. I will most definitely shop at Mullinax in the future.
"Had a wonderful experience."
A kind bunch of people that are there to help you with any concerns or questions. It was a great experience. Thanks to you all.
- C McCoy
Best price and options on my new ‘19 Ford Mustang EcoBoost within 100 miles of Pensacola, FL. Arrived hours late of my scheduled Test Drive but the Sales Dept was very accommodating and stayed late into the evening to make my purchase happen! More than satisfied with overall experience.
"Professional and pleasant experience "
Being from out of state I had no experience with this dealership. However, my salesman and the other staff members I came in contact with were very professional, friendly and made this the most pleasant car purchase I ever had. He made sure all my questions were answered and everything on the vehicle was setup appropriately. In addition, during the finance process all my questions answered in detail and I never felt pressured to make a decision. Again, a very good all around experience.
Their advertised price is not the final price. My truck came with a spray-in bed liner that was not part of the web stated/quoted price. Rather than eat their mistake they passed it along to me.
"Used F150. Great price great service"
Great experience with this purchase. Fair price and easy to negotiate. Would recommend to any looking for a great deal on a ford truck or car.
"Went above and beyond"
I wasn't sure what I wanted going in, but he was very patient in letting me see my options and test driving. The process of buying the car was easy.
"Good experience "
Derek was very helpful. Overall experience was very good. This was a quick purchase, they had it and I needed it. I appreciated the “no drama” sales experience.