Dealer Reviews
Cars for Sale
Dealer Log In
Derek Owens
Derek Owens | Page 2
Service Director
Napleton Autowerks Missouri
3508 E Division St
Springfield, MO 65802
23 Reviews
Derek has been a Service Advisor for the last 13 years he started his career at Mercedes-Benz where he worked 8 years spent sometime at a Ford dealership. Then he moved to the Acura dealer in town were he spent 2 year. leaving Acura to move out of state for cancer treatment for his 3 year old son. After three months he moved back to Springfield where he started working for the Napleton group where he is really excited to start his journey with one of the most prestigious brands!
Read moreDealership Experience
9 yrs, 9 mos
Languages Spoken
English
23 Reviews of Derek Owens
December 04, 2018
Great Service! Brought my car in for its 10K service. It had a recall but the part wasn't in stock. They had a clean, new loaner vehicle available for me. 2 days Brought my car in for its 10K service. It had a recall but the part wasn't in stock. They had a clean, new loaner vehicle available for me. 2 days later, car was completed. Absolutely no hassle. More
by GRAYPLASTICSURGERY
Verified CustomerOther Employees Tagged: Sherri Whitson, Michael McCormack, Andrew Horton, Greg Turner
November 27, 2018
GETTING BETTER ALL THE TIME! I've bought 5 cars at this dealership since 2010, 3 since 2016. Since Napleton bought it, the service department has gotten better and better, especia I've bought 5 cars at this dealership since 2010, 3 since 2016. Since Napleton bought it, the service department has gotten better and better, especially since Derek Owens took over as service manager. I have no qualms about recommending these guys to look after you Volkswagen vehicle! More
by Carl041
Other Employees Tagged: Steve Zemcik, Michael McCormack, Andrew Horton
November 22, 2018
Service and repair Michael and his crew did an excellent job on my 911 porsche. It was done within 6 hrs! Washed and ready to go!!! It actually runs better now! Michael and his crew did an excellent job on my 911 porsche. It was done within 6 hrs! Washed and ready to go!!! It actually runs better now! More
by RPOWERS1
Other Employees Tagged: Jamie Veitschegger, Michael McCormack, Andrew Horton, Jacob Woody, Jason Lewis, Michael Kanowsky, Rachel Magnan
November 21, 2018
Great service team!! The service team got my car in when I wanted. It was completed on time as agreed. Plus they let me know of some needed maintenance I should be aware o The service team got my car in when I wanted. It was completed on time as agreed. Plus they let me know of some needed maintenance I should be aware of. Overall, great experience. More
by drewanna3
Other Employees Tagged: Andrew Horton
October 21, 2018
Awesome! Everyone was so friendly and willing to assist. It seemed as if the business kept everyone going, as opposed to what might normally look like chaos el Everyone was so friendly and willing to assist. It seemed as if the business kept everyone going, as opposed to what might normally look like chaos elsewhere! More
by WORKINGGAL2017
Other Employees Tagged: Steve Zemcik, Andrew Horton, Greg Turner
October 18, 2018
Great Service our car on a Saturday afternoon with no appointment. Great work and got us going that day while we were from out-of-state traveling. Service our car on a Saturday afternoon with no appointment. Great work and got us going that day while we were from out-of-state traveling. More
by NANCYPIETRA
Other Employees Tagged: Steve Zemcik, Sherri Whitson, Michael McCormack, Andrew Horton, Greg Turner
September 16, 2018
Well done It's obvious when you pull into service dept.that you will now experience attention from whomever you speak to. Had to equal that feeling at a dealer It's obvious when you pull into service dept.that you will now experience attention from whomever you speak to. Had to equal that feeling at a dealership. This should be the flagship for VW of America. THANKS AGAIN More
by LEONARDKARKIN
Other Employees Tagged: Bill Hall, Andrew Horton
September 09, 2018
always a good experience Ron was my sales person and he has always gone above and beyond to help me with any questions or any concerns and the service department has backed hi Ron was my sales person and he has always gone above and beyond to help me with any questions or any concerns and the service department has backed him up 100% More
by cricket
Other Employees Tagged: Steve Zemcik, Sherri Whitson, Ron Jones, Michael McCormack, Andrew Horton, Greg Turner
September 09, 2018
Excellent Car required routine maintenance as well as correcting an air conditioning problem. All of the required service and repairs were completed in a timel Car required routine maintenance as well as correcting an air conditioning problem. All of the required service and repairs were completed in a timely manner with outstanding service. More
by PILOTA1
Other Employees Tagged: Steve Zemcik, Sherri Whitson, Michael McCormack, Andrew Horton, Greg Turner, Michael Kanowsky
September 07, 2018
Great service team!! The service team is always accommodating to my schedule. They have serviced all my vehicles (2 Mitsubishi and 1 Chevy Silverado HD2500). I recommend t The service team is always accommodating to my schedule. They have serviced all my vehicles (2 Mitsubishi and 1 Chevy Silverado HD2500). I recommend them to everyone I meet! More
by drewanna3
Other Employees Tagged: Steve Zemcik, Jamie Veitschegger, Michael McCormack, Andrew Horton, Greg Turner, Jacob Woody, Jason Lewis
