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Derek Owens

Overview Reviews (23)

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Derek Owens

Derek Owens | Page 3

Service Director

Napleton Autowerks Missouri

3508 E Division St
Springfield, MO 65802

Derek has been a Service Advisor for the last 13 years he started his career at Mercedes-Benz where he worked 8 years spent sometime at a Ford dealership. Then he moved to the Acura dealer in town were he spent 2 year. leaving Acura to move out of state for cancer treatment for his 3 year old son. After three months he moved back to Springfield where he started working for the Napleton group where he is really excited to start his journey with one of the most prestigious brands!

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23 Reviews

Overview Reviews (23)

Dealership Experience

9 yrs, 9 mos

Languages Spoken

English

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23 Reviews

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23 Reviews of Derek Owens

August 20, 2018

Dealership Rating

Employee Rating

Service Great service in and out quickly and the day I wanted and car was returned clean which was nice. Been going here for years and would recommend to anyo Great service in and out quickly and the day I wanted and car was returned clean which was nice. Been going here for years and would recommend to anyone. More

by vweurotech

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael McCormack

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July 26, 2018

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Employee Rating

Service Only good things to say about my experience. Although I had to say goodbye to my little VW bug convertible. Everyone was professional and helpful. Only good things to say about my experience. Although I had to say goodbye to my little VW bug convertible. Everyone was professional and helpful. More

by CCFOURSTAR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Steve Zemcik, Sherri Whitson, Michael McCormack, Andrew Horton, Greg Turner

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July 22, 2018

Dealership Rating

Oil change and Alignment Car was pulling to the right very hard after “alignment” The oil change was very over priced. My apt was set for 9:30, arrived at 9:15 and stayed Car was pulling to the right very hard after “alignment” The oil change was very over priced. My apt was set for 9:30, arrived at 9:15 and stayed until about 12:30 for two of the most common service jobs. More

by CAMKAT56

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Michael McCormack, Andrew Horton, Greg Turner

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Aug 07, 2018 -

Napleton Autowerks Missouri responded

We appreciate your feedback. We are always looking to improve our processes. I apologize if the repairs were not performed in a timely manner. We will do our best to improve. Thank You, Management team