Audi Princeton

Flaky Car. Abysmal Service. I purchased a new 2026 Audi A6 earlier this year. I like many things about the car, but unfortunately it has experienced a number Abysmal Service. I purchased a new 2026 Audi A6 earlier this year. I like many things about the car, but unfortunately it has experienced a number of intermittent electronic problems. Even more disappointing has been my experience with the Princeton Audi-VW Service Center. The recurring problem has been a near complete lack of communication and follow-through from Audi Service. In May, I emailed two people at Audi Princeton about an intermittent adaptive-cruise-control problem. After receiving no response from either person, I followed up nine days later. Only then did I receive a reply. In June, when scheduling service, I asked about a loaner and was told someone would get back to me. No one did. I called again two days later, ultimately brought the car in, and waited more than an hour for a shuttle home. During that ride, I learned that the service center offered home pickup—something I had already indicated I would happily use. Following a software update in August intended to address several electronic problems, the car developed a new climate-control problem: the fan ran continuously at high speed even when manually set to its lowest setting. Audi picked up the car on a Tuesday and returned it Thursday. No one told me Tuesday that the car would be kept overnight, nor Wednesday that it would be kept for a second night. Although Audi apparently corrected the fan problem, I received no meaningful explanation of what caused it or what was done to fix it. I sent the service advisor specific questions about the repair. I also reported that a 256GB SanDisk USB drive was missing from the car after service and that a new overhead-camera display anomaly had appeared following the software update. On August 31, the advisor replied, “I will look into it, and I will let you know.” I never heard from him again. I eventually escalated these matters to the general manager. A colleague of his subsequently called, said he would investigate the issues, and told me he would get back to me. A week later, I had heard nothing and again had to initiate the follow-up myself. Cars can have problems, particularly technologically complex new models. What I find much harder to accept is repeatedly having to pursue a service organization simply to obtain information, promised callbacks, explanations of repairs, and answers to reasonable questions. My experience with this service department has unfortunately been remarkably consistent: promises to follow up are made, and the promised follow-up essentially never happens. Promises made -- Promises broken. How can anyone trust an organization that repeatedly fails to honor its word, its commitments? More

I want to thank Princeton VW Service for its diagnostic video, which showed how easy 2 DIY repairs would be. But Princeton VW Service made too many excuses wrt doing it themselves:: -- Day 01: Pr VW: video, which showed how easy 2 DIY repairs would be. But Princeton VW Service made too many excuses wrt doing it themselves:: -- Day 01: Pr VW: we can't get the parts, [Wrong. Video and annotated price list said parts are available for 2 repairs, I asked them to go ahead -- Day 11: Pr VW: The parts seem to have been ordered, -- Day 11: Pr VW: (later) They were not ordered, -- Day 11: Pr VW: (even later) You have to prepay before we can order them. [I asked them to prepare a repair estimate and I'll approve it -- Day 13: Pr VW: We don't have anything for you. So I Fixed one problem myself, drove to Hamilton VW and ordered a part. Compare Hamilton VW Service: -- Day +2: Ham VW: your part is here. More

I called to service department and asked about changing the oil. The person on the other end agreed if I could bring my car within 15 min. I did. The person, who took my key, knew I was waiting on their pr the oil. The person on the other end agreed if I could bring my car within 15 min. I did. The person, who took my key, knew I was waiting on their premises. After 2 hours of waiting, I decided to go to the service representative and ask. Derek Smith was rude, uncaring, a person without empathy and nice manners. first, he said his name was Shoan S. He promised to expedite my car wash (free after any service) . He returned my car in 10 min, saying the car was 1st in the lane. I kind of kidding, declared, I can bring my car for a wash tomorrow. The service agent became rude, and another agent, a female, was helping him, repeating I didn't have an appointment. A Service Manager came in, I used to be impressed by his willingness to help customers....but he didn't interact and let Derek be rude and raise his voice, and don't care about keeping a customer, who resides 1/4 mile near his Dealership. More