Derek West | Page 3

Amy was great, the dealership vehicle inspection revealed a few serious issues I was unaware of and service was fantastic a few serious issues I was unaware of and service was fantastic More

by JH Verified Customer Verified Customer

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The work took 6 days for me to get my truck back for items that should literally take a few hours. Sending vehicles to 3rd party body shops delayed the work and they had my truck for 5 days just to put items that should literally take a few hours. Sending vehicles to 3rd party body shops delayed the work and they had my truck for 5 days just to put the rubber seal on the bottom of the windshield. They didn't do it correctly the first time they had it for weeks fixing a GM paint issue from the factory where they had to remove the windshield to paint the roof. Time is money and it goes both ways. Customer time is just as valuable as the dealership's. More

by DCURNS Verified Customer Verified Customer

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Easy to make appointment on website, check in was fast and everything was explained that was checked on the vehicle. and everything was explained that was checked on the vehicle. More

by TKP Verified Customer Verified Customer

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Everybody was very friendly. Kept me updated on my repair. I will be bringing my car back here for further service when needed. Kept me updated on my repair. I will be bringing my car back here for further service when needed. More

by BUCKEYE13 Verified Customer Verified Customer

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The oil usage meter was not reset after my recent oil change. I drove back in sleet to have it reset, 25 mile round trip. I spoke to Derek and asked for renumeration. I asked for a free oil change. change. I drove back in sleet to have it reset, 25 mile round trip. I spoke to Derek and asked for renumeration. I asked for a free oil change. More

by alhenlein Verified Customer Verified Customer

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Everything went really smooth. Got there for my appointment. They took the truck serviced it and I was out of there within a half hour very happy. Got there for my appointment. They took the truck serviced it and I was out of there within a half hour very happy. More

by jpzureich Verified Customer Verified Customer

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The surface was great. I had missed my appointment by an hour, and they still got me in and out within an hour. I had missed my appointment by an hour, and they still got me in and out within an hour. More

by gutierrez.jaime Verified Customer Verified Customer

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the dealership is always friendly the crew and staff are always interested in the person they are with and focused on your needs always interested in the person they are with and focused on your needs More

by ryder502010 Verified Customer Verified Customer

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The service manager doesn’t have a clue. . he told me he couldn’t work on my 3500 because it’s too big and the don’t have a lift that will lift that much weight. I tried to explain that a 250 . he told me he couldn’t work on my 3500 because it’s too big and the don’t have a lift that will lift that much weight. I tried to explain that a 2500 and 3500 particularly the 2500 with the heavy towing package are the same truck. He kept telling me he couldn’t only work on 2500 as the biggest truck. The male service writer doesn’t care about his job. I walked in and he was surfing the internet on his phone. I literally stood there for 3 and a half minutes before he noticed I was standing right next to him 5 feet away. I should not have to say excuse me because you are swiping right or left on tinder. This dealers service department is in my opinion poor at best. I will not be returning More

by medic28fd Verified Customer Verified Customer

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