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Derrick Edwards

Overview Reviews (156) Inventory (244)

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Derrick Edwards

Derrick Edwards | Page 11

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8

156 Reviews

Overview Reviews (156) Inventory (244)

4.8

156 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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156 Reviews of Derrick Edwards

June 14, 2025

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Employee Rating

It’s worth the drive from Annapolis, the service is fast and the customer service is excellent. and the customer service is excellent. More

by chadthomas7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Chad! We're thrilled to hear that you found our service fast and our customer service excellent. It means a lot to us that you consider the drive from Annapolis worth it. We look forward to welcoming you back to BMW of Owings Mills for your next visit! Sincerely, The Team at BMW of Owings Mills

June 11, 2025

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Employee Rating

Derrick is amazing. Great service. Would strongly recommend. Always look care of everything and anything. Great service. Would strongly recommend. Always look care of everything and anything. More

by mike@khoshgroup.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 11, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review! We're thrilled to hear that Derrick provided you with amazing service at BMW of Owings Mills. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 09, 2025

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Employee Rating

Thank you, Mark for the excellent customer service! I appreciate your professionalism and positive attitude. I appreciate your professionalism and positive attitude. More

by carmichaelj6

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Imran Javed

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Jun 09, 2025 -

BMW of Owings Mills responded

Thank you, Michael, for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience and the excellent customer service you received from Mark at BMW of Owings Mills. Your kind words about our professionalism and positive attitude mean a lot to us. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

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Employee Rating

Derrick and Mark ordered tires for me and had them installed. I appreciate their help. installed. I appreciate their help. More

by Ger

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Jun 07, 2025 -

BMW of Owings Mills responded

Thank you, Ger, for your wonderful review! We're glad to hear that Mark and our team were able to assist you with your tire order and installation. Your appreciation means a lot to us at BMW of Owings Mills. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

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Employee Rating

Always polite and professional. Mark really listened to me! I don't like the video and all the text messages ,prefer talking to human being! Mark really listened to me! I don't like the video and all the text messages ,prefer talking to human being! More

by GAYLE.GUILFORD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Imran Javed

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Jun 07, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Gayle! We're glad to hear that Mark provided you with attentive service and listened to your preferences. At BMW of Owings Mills, we strive to ensure that our customers feel comfortable and heard. We appreciate your feedback regarding communication methods and will continue to prioritize personal interactions. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

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Employee Rating

The staff are always polite courteous friendly and professional. They take time to explain everything and every step so I understand what is going to happen, they are knowledgeable. I am always made t professional. They take time to explain everything and every step so I understand what is going to happen, they are knowledgeable. I am always made to feel that I am a valued customer. More

by prescolg49

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Hess, Daniel Kim, Michelle Jackson, Karen Anderson, Mark Johnson , Daniel Cushner

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Jun 07, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you consistently find our staff at BMW of Owings Mills to be polite, courteous, and professional. Your appreciation for our team's knowledge and dedication to ensuring you feel valued means a lot to us. We look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

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Employee Rating

Wanted to thank Mark Jonson and Owings Mills BMW for excellent support during the service visit! excellent support during the service visit! More

by irabin12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Jun 06, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience during your service visit at BMW of Owings Mills. Mark and our team always strive to provide the best support possible. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

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Employee Rating

Derrick Edwards is the best and make dropping off the car and dealing with the problems easy. He is so understanding and knows what the problem could be. Thankful that he’s my service advisor. and dealing with the problems easy. He is so understanding and knows what the problem could be. Thankful that he’s my service advisor. More

by kbojangle

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 06, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that Derrick made your experience at BMW of Owings Mills so positive. His understanding and expertise truly make a difference. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 04, 2025

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Employee Rating

The staff were professional and helpful. That’s all. Now you can’t make people write more than what they want to write. Bye. That’s all. Now you can’t make people write more than what they want to write. Bye. More

by lawrenceumukoro

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Jun 04, 2025 -

BMW of Owings Mills responded

Thank you for your review, Lawrence! We appreciate your kind words about our professional and helpful staff here at BMW of Owings Mills. We look forward to assisting you again in the future. Have a great day! Sincerely, The Team at BMW of Owings Mills

June 01, 2025

Dealership Rating

Employee Rating

Everyone was very friendly and helpful. The work we requested was done and all our needs were met. The work we requested was done and all our needs were met. More

by curtraz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Report | Print

Jun 02, 2025 -

BMW of Owings Mills responded

Thank you so much for your feedback! We appreciate you taking the time to share your experience at BMW of Owings Mills. We're glad that our team was friendly and helpful and that all your needs were met. We look forward to seeing you again. Sincerely, The Team at BMW of Owings Mills

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