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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards | Page 10

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
156 Reviews
4.8

156 Reviews

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156 Reviews of Derrick Edwards

June 25, 2025

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Derrick was very professional throughout my appointment. I have had him as my service advisor before and he has been consistantly helpful and informative. More

by GPS6834
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Yes
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Jun 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Derrick at BMW of Owings Mills. His professionalism and consistent support are truly valued. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 25, 2025

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My service was done at timely matter the service with excellent. I will recommend it to a friend. More

by GERMAINEBOYD
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Yes
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Jun 25, 2025

BMW of Owings Mills responded

Thank you for your feedback, Germaine! It's great to know that your service was done in a timely manner and that you had an excellent experience at BMW of Owings Mills. We appreciate your recommendation and look forward to assisting you again and your friend in the future. Sincerely, The Team at BMW of Owings Mills

June 24, 2025

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great service. kept me informed with any issues. Always confident with dealing with the service department More

by tytriplin
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Yes
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Jun 25, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service department at BMW of Owings Mills. Keeping you informed and ensuring your confidence in our services is our top priority. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 20, 2025

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Derrick was very informative, courteous, and professional. I would definitely recommend bringing your car to Owings Mills BMW. More

by Candy_Gurl1111
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jun 20, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Derrick provided you with informative and professional service at BMW of Owings Mills. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

June 17, 2025

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Awesome customer serivice. Everyone was very helpful. Love the car I got, Miguel new his work very well. More

by hawa_lewis
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Miguel,

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Jun 17, 2025

BMW of Owings Mills responded

Thank you for your kind words, Hawa! We’re thrilled to hear that you received awesome customer service at BMW of Owings Mills, and that you love your new car. Miguel is indeed knowledgeable and dedicated to helping our customers. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Typically, fairly good service and work is completed within a reasonable period of time. I love the videos from the technicians showing the work that needs to be completed. More

by VMARROWESL
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Recommend Dealer
Yes
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Jun 17, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're glad to hear that you typically experience good service at BMW of Owings Mills and appreciate the timely completion of your vehicle's work. It's great to know that you enjoy the technician videos as well. If you have any further thoughts or suggestions, please feel free to reach out to us. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Outstanding customer service as always! Thank you for taking such good care of our X5! More

by sbrottman
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Jun 15, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We truly appreciate your loyalty and are delighted to hear that you were pleased with the service for your BMW X5. It’s always our pleasure to take care of you and your vehicle. We look forward to welcoming you back to BMW of Owings Mills in the future! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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The service was prompt and they explained all the details of the appointment. The waiting room could use some upgrades. More

by selewi3
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Jun 15, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're thrilled to hear that you found our service prompt and that our team provided clear explanations during your appointment. We appreciate your suggestion regarding the waiting room upgrades and will take it into consideration. We look forward to seeing you again at BMW of Owings Mills! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

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Mark Johnson is the reason we have 2 bmws. He is really great and efficient. More

by lhershfield
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Jun 15, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that Mark made your experience at BMW of Owings Mills so positive. We appreciate your loyalty and are glad to have you as a part of our BMW family. If you need anything in the future, don't hesitate to reach out. Safe driving! Sincerely, The Team at BMW of Owings Mills

June 14, 2025

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Excellent customer service. Very pleased with everything, service, loaner car and work done out our vehicle More

by bocksties
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Jun 15, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that you received excellent customer service and were pleased with the service and loaner car at BMW of Owings Mills. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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