Dealer Reviews
Cars for Sale
Dealer Log In
Derrick Edwards
Derrick Edwards | Page 14
Service Advisor
BMW of Owings Mills
9702 Reistertowns Road
Owings Mills, MD 21117
156 Reviews
156 Reviews
Write a Review
156 Reviews of Derrick Edwards
May 10, 2025
They are professional knowledgeable responding quickly to any situation go out of there way to solve a situation any situation go out of there way to solve a situation More
by popajohnmomaharry
Verified CustomerOther Employees Tagged: Michelle Jackson, Mark Johnson
May 10, 2025
Went to Service. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. More
by jcmatthews0
Other Employees Tagged: Michelle Jackson, Mark Johnson
May 07, 2025
I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my driver side seat and someone attempted to wipe it which left the seat dark and shiny. My car is a BMW X7M 2024. When bringing it to the original place that I bought it, I would hope a 130k car would be handled with car. It was treated like a beater. I am nervous to return for my next service. I've also had occasions where the music was on different channels and the driver seat is never repositioned back correctly. I would have expected more from BMW service center and each time I return I'm disappointed. More
by olanphar
Other Employees Tagged: David Hess, Daniel Kim, Michelle Jackson, Eric Lowery, Karen Anderson, Howard Mei, Mark Johnson , Daniel Cushner, Imran Javed, Why I am rating specifically named people, I don't know them by name/
May 06, 2025
I originally scheduled to have a warranty repair done for my passenger seat sensor I called a week before and set the appointment decided to have an oil change done while I was there to get everything done a my passenger seat sensor I called a week before and set the appointment decided to have an oil change done while I was there to get everything done at once and have them look at the AC. When I got there they inspected it and saw that I do need the repair done but did not have the part on hand so essentially is a wasted visit because they have to order the part and I have to come back again.... it then took 6 hours to do the oil change while I waited there in the dealership not sure what took so long kept checking in every so often but basically my whole day was shot sitting at the dealership waiting for a simple oil change and AC recharge. Not a great experience will probably look for alternative repair shops in the future More
by volcom207m
May 04, 2025
Quick and straight to the point. He really worked with me on the deal. Fantastic He really worked with me on the deal. Fantastic More
by SHADI18888
Other Employees Tagged: David Hess, Daniel Kim, Michelle Jackson, Eric Lowery, Karen Anderson, Howard Mei, Mark Johnson , Daniel Cushner, Imran Javed
May 04, 2025
Great service as always. The staff is amazing and easy to communicate with while your vehicle is in for service. Scheduling appointments is very easy and the reminders are The staff is amazing and easy to communicate with while your vehicle is in for service. Scheduling appointments is very easy and the reminders are helpful as well. More
by WES.STORM
May 03, 2025
Customer service is very very good everyone in the front is just phenomenal I'm just thankful to have them is just phenomenal I'm just thankful to have them More
by kwpartyplanner@gmail.com
Other Employees Tagged: Michelle Jackson
May 03, 2025
The service is always good when I have my vehicles serviced at BMW of Owings Mills serviced at BMW of Owings Mills More
by CHOLIDAY
Other Employees Tagged: Michelle Jackson, Mark Johnson
May 03, 2025
Service was quick, efficient, and friendly. Derrick was wonderful and made sure I was taken care of. Derrick was wonderful and made sure I was taken care of. More
by DOM.DLEE
Other Employees Tagged: Michelle Jackson
April 30, 2025
Excellent service. Quick response. Derek was great. Communication was clear. I will definitely go again. Quick response. Derek was great. Communication was clear. I will definitely go again. More
by ZKHAN7
Other Employees Tagged: Michelle Jackson
Dealership Inventory (244 Vehicles)
