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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
155 Reviews
4.8

155 Reviews

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155 Reviews of Derrick Edwards

December 22, 2025

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Eric Lowrey and John Walker hooked my car up. Love their customer service and joy in doing their job. It's very refreshing during this holiday season to see staff members love their jobs! Thank y More

by dnixon829
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Eric Lowrey and John Walker

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Dec 22, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Eric and John provided you with such exceptional service at BMW of Owings Mills. It’s great to know their enthusiasm and professionalism made a positive impact on your experience. We appreciate your kind words and hope to see you again soon! Enjoy the holiday season! Sincerely, The Team at BMW of Owings Mills

December 09, 2025

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good experience for a recall service. Clean and professional service. easy to schedule service appointments. More

by kncroft4
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Recommend Dealer
Yes
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Dec 10, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a good experience with the recall service at BMW of Owings Mills. Our team strives to maintain a clean and professional environment and make scheduling as easy as possible for our customers. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

December 07, 2025

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Service was most excellent. The waiting room was clean. Have I reached 15 words yet? More

by WILLIAMMCARNES
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Howard Mei, Mark Johnson

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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your positive feedback, William! We’re glad you enjoyed your experience at BMW of Owings Mills. We strive to provide excellent service and maintain a clean environment. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Excellent service and friendly and professional staff at all times and clean facilities with nice staff More

by SIDHU897
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We greatly appreciate your feedback about our friendly and professional staff at BMW of Owings Mills. It's great to hear that you enjoyed our clean facilities as well. We look forward to welcoming you back next time. Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Do I need to say more than Mark has been my service advisor since 2007. The last service experience was as excellent as always with the timely updates and detailed explanation of what was and needs to More

by berman2921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We're glad to hear that Mark has consistently provided you with excellent service since 2007. Timely updates and detailed explanations are a priority for us at BMW of Owings Mills, and we’re glad to see that reflected in your experience. We appreciate your loyalty and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Derrick is fantastic, makes the entire experience smooth and comprehensive. Would recommend and go back for services. More

by SLUNA35
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Service Time
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Recommend Dealer
Yes
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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're delighted to hear that Derrick provided you with a fantastic experience at BMW of Owings Mills. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Everything was as good as I could expect. The service was fine and very friendly, More

by hwfoodman2348
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that everything met your expectations and that you experienced friendly service at BMW of Owings Mills. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

November 27, 2025

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Very friendly & efficient service. Wait time was as told & expected. Like receiving video of work to be done and/provided. More

by pmc91860
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Service Time
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Recommend Dealer
Yes
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Nov 27, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced friendly and efficient service at BMW of Owings Mills. It's great to know that our communication about wait times and video updates met your expectations. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 24, 2025

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Employee Rating

Poor communication when making appointments and diagnosing repairs after bringing car to dealer on several occasaions. More

by pamelacarter1
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Nov 24, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us, Pamela. We understand how important clear communication is when it comes to appointment scheduling and diagnosing repairs. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better experience. We appreciate your input and hope to hear from you soon. Sincerely, The Team at BMW of Owings Mills

November 23, 2025

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Great all-around service. Stress free, in and out in 1.5 hours. Never going back to Autonation again. More

by carter.hyde
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2025

BMW of Owings Mills responded

Thank you for your fantastic review, Carter! We're glad to hear that you had a stress-free experience with us at BMW of Owings Mills and that we could get you in and out quickly. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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