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Derrick Edwards
Derrick Edwards | Page 2
Service Advisor
BMW of Owings Mills
9702 Reistertowns Road
Owings Mills, MD 21117
156 Reviews
156 Reviews
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156 Reviews of Derrick Edwards
Verified Customer
November 21, 2025
Mark goes all out to be as helpful as he can be during the repair process. the repair process. More
by Ger
Other Employees Tagged: Michelle Jackson, Mark Johnson
November 14, 2025
When i came in, They were very professional and courteous. I was out in no time. Please bring your car in for your repairs and purchases. courteous. I was out in no time. Please bring your car in for your repairs and purchases. More
by jaydeemoore
Other Employees Tagged: Michelle Jackson, Mark Johnson
November 14, 2025
I was disappointed that it took two days as opposed to the 'couple' of hours I was told it would take. I was also disappointed that they didn't wash the car as they have always done in the past. the 'couple' of hours I was told it would take. I was also disappointed that they didn't wash the car as they have always done in the past. More
by Bob
November 13, 2025
The customer service representative, Derrick, was excellent. The service itself, however, was quite deficient. The day before I brought the car in I checked to make sure the part was available and co excellent. The service itself, however, was quite deficient. The day before I brought the car in I checked to make sure the part was available and confirmed that it was. I had my car in as scheduled at 7:45 AM Friday. I was sent a video about two hours later, showing me the inspection of the under surface of the car and the tires. So I knew that the car was being worked on. I was actually told that this type of repair could take up to four hours. I had not heard word by noon, nor one, nor two. At 2:30 I checked with Derrick, who informed me that the car would not be available until the following Monday. I informed him that this was completely unacceptable as I was supposed to be leaving town on Sunday for one week. He then returned to the phone and said OK, we’ll have it ready sometime Saturday. This was likely a problem with scheduling too many service appointments with not enough staff. With better management if this was anticipated, I could’ve been informed to reschedule the appointment. There’s really no excuse for pulling the repairman off of my car after starting work on it. this It created major complications for me for the remainder of Friday and Saturday until my car was available. More
by rbrookla
November 12, 2025
Excellent service and great customer service that is detailed oriented and goes the extra mile to explain the service provided. detailed oriented and goes the extra mile to explain the service provided. More
by sophiac2223
Other Employees Tagged: Michelle Jackson, Mark Johnson , John
November 12, 2025
This dealership is courteous, well- organized and their communication is spot on. I would recommend BMW Owings Mill. communication is spot on. I would recommend BMW Owings Mill. More
by gailszy
Other Employees Tagged: Michelle Jackson, Mark Johnson
November 02, 2025
Great service experience as always at BMW of Owings Mills. Thank you Owings Mills Team! Mills. Thank you Owings Mills Team! More
by Nicatnite
Other Employees Tagged: Michelle Jackson, Mark Johnson
October 31, 2025
Derrick and Mark try very hard to accommodate their customers. They are both very polite and engaging. customers. They are both very polite and engaging. More
by Ger
Other Employees Tagged: Michelle Jackson, Mark Johnson
