Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

Contact Me
4.8
122 Reviews
4.8

122 Reviews

Write a Review

122 Reviews of Derrick Edwards

October 13, 2025

Dealership Rating
Employee Rating

I came in for an oil change and had an excellent experience from start to finish. The entire process was smooth and efficient. More

by atochala20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Report | Print
Oct 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! It's great to hear that you had an excellent experience during your oil change at BMW of Owings Mills. Our team strives to provide smooth and efficient service, and we're glad that we achieved that for you. We look forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 13, 2025

Dealership Rating
Employee Rating

Everyone at the dealership is great to deal with. The phone system needs an upgrade as calling in leads to unaswered calls and no call backs. More

by bobfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Report | Print

October 12, 2025

Dealership Rating
Employee Rating

Last Saturday I Had an emergency with my vehicle drove to the dealer and Derrick, my service person went above and beyond the Care needed. Also the service lady manager on duty (Saturday the 5th) Was amazing More

by bettyny25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Report | Print
Oct 12, 2025

BMW of Owings Mills responded

Thank you for your review, Betty! We are glad to hear about your positive experience with Derrick and our service team at BMW of Owings Mills. It's our priority to provide exceptional customer service, especially during emergencies. We appreciate your feedback and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

October 04, 2025

Dealership Rating
Employee Rating

Mark Johnson is very Knowledgeable, Professional and Kind and made me feel comfortable with the Service that was provided. More

by dstrednails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Eric Lowery, Mark Johnson

Report | Print
Oct 05, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! It's great to hear that Mark made you feel comfortable and provided knowledgeable and professional service at BMW of Owings Mills. Your feedback is much appreciated, and we look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

October 03, 2025

Dealership Rating
Employee Rating

Courteous and prompt service. Derrick is a wonderful consultant. I appreciate his good customer service interaction. More

by GLORY14P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Derrick at BMW of Owings Mills. Providing courteous and prompt service is very important to us, and we appreciate your acknowledgment. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 27, 2025

Dealership Rating
Employee Rating

Always an excellent team and experience. Service was rendered quickly. Appreciate the service and assistance. Derrick is always great. More

by TAMMY37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 27, 2025

BMW of Owings Mills responded

Thank you, Tammy, for your wonderful review! We’re thrilled to hear that you had an excellent experience with our team at BMW of Owings Mills. We truly appreciate your kind words about Derrick and our quick service. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

September 27, 2025

Dealership Rating
Employee Rating

Exellent compassion from service advisiors & support staff. I feel at home.aervice was curteous & timely More

by ROC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson , Imran Javed

Report | Print
Sep 27, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re pleased to hear that you felt at home during your visit to BMW of Owings Mills. Our service advisors and support staff strive to provide compassionate and timely service, and it’s wonderful to know that this made a positive impact on your experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

Dealership Rating
Employee Rating

Always great service. Easy to schedule. No hassle with free loaners. Tech provides walk around video explaining everything they’re inspecting. More

by pmarkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

Report | Print
Sep 26, 2025

BMW of Owings Mills responded

Thank you for the wonderful review! We're thrilled to hear that you consistently receive great service at BMW of Owings Mills. Our team strives to make the scheduling process easy and convenient for our customers, and we're glad you appreciate the walk-around video from our technicians. Looking forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

Dealership Rating
Employee Rating

Derrick and Michelle in the service department are amazing. They’re customer service skills are exceptional! More

by Damon Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

Report | Print
Sep 27, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Damon! We’re thrilled to hear that Derrick and Michelle provided you with exceptional customer service at BMW of Owings Mills. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

Dealership Rating
Employee Rating

The customer service at BMW of Owings Mills is always top notch. Professional and accommodating. More

by marion3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Howard Mei , Rachel in the service department

Report | Print
Sep 27, 2025

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your feedback regarding the top-notch customer service at BMW of Owings Mills. Our team is dedicated to providing a professional and accommodating experience for all our customers. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

1
2
...
13

Dealership Inventory (255 Vehicles)

used 2021 BMW X6 car, priced at $46,000
2021 BMW X6
used
Mineral White Metallic exterior
Automatic
All-wheel Drive
$46,000
View Details
used 2025 BMW X3 car, priced at $50,000
2025 BMW X3
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
$50,000
View Details
used 2023 BMW X3 car, priced at $42,000
2023 BMW X3
used
Gray exterior
Automatic
All-wheel Drive
$42,000
View Details
used 2023 BMW X5 car, priced at $50,500
2023 BMW X5
used
Alpine White exterior
Automatic
All-wheel Drive
$50,500
View Details
new 2026 BMW X5 car, priced at $82,175
2026 BMW X5
new
Brooklyn Grey Metallic exterior
Automatic
All-wheel Drive
$82,175
View Details
used 2023 Toyota Crown car, priced at $36,000
2023 Toyota Crown
used
Magnetic Gray Metallic exterior
Automatic
All-wheel Drive
$36,000
View Details
View All Inventory