Derryl Reese

94 Nissan of South Holland responded

Thank you so much! 😊 We’re glad you received expedient, professional service and felt welcomed and comfortable throughout your visit. Your satisfaction means a lot to us! 🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 😊 We’re glad you received great customer service, clear follow-up on the work, and a timely visit. We truly appreciate you! 🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the kind words! 😊 We’re glad to hear you received friendly, professional, and timely service and felt well informed throughout your visit. We truly appreciate your trust in Nissan and our dependable maintenance team! 🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 😊 We’re glad you had a great experience and that Daryl’s honesty and attention to detail made a difference. We truly appreciate your kind words and your trust in our dealership! 🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for sharing your experience! 😊 We’re glad getting there early helped keep your visit quick and that Derryl took the time to clearly explain future service needs and priorities. We appreciate you choosing us! 🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you! ⚡️ We’re glad your service was quick and that the team kept you informed about what’s coming due — that proactive heads-up makes ownership easier. If you want, I can map out your next service timeline. 🛠️🗓️ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the shoutout! 😊 Love hearing he gives clear info about your vehicle, greets you with a smile, and delivers great customer service — that’s exactly what we aim for. We’ll share this with the team! 👍🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for the honest feedback — and I’m sorry for the coupon frustration. 🙏 Many newer Nissans require synthetic oil, so a conventional oil coupon won’t apply to those engines. That said, we should explain that up front and offer alternatives. Here’s what I can do right now: Apply an equivalent discount toward the correct oil service on your next visit, or load the right coupons to your account (synthetic, rotation, etc.). 💸✅ Review your vehicle’s maintenance needs so you only pay for what’s needed (sounds like the rotation-only call saved you money this time). 🛠️ Please email me and I’ll set it up before your next appointment: liz@94nissan.com. I’ll also huddle with the team to make coupon eligibility crystal clear at write-up. 🤝 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

I’m truly sorry to hear about your experience—that’s not how we expect our team to treat any customer. I take this very seriously and want to address it immediately. Please email me your contact information and the date of your visit so I can review what happened and follow up personally. 🙏 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for being with us since 2009 — and for trusting us with 3 cars! 🙌🚗 We’re thrilled you’ve had smooth experiences with our service team. We appreciate you and we’ll be here anytime you need us. 💙✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com