Derryl Reese | Page 4

94 Nissan of South Holland responded

Thank you for the honest feedback — and I’m sorry for the coupon frustration. 🙏 Many newer Nissans require synthetic oil, so a conventional oil coupon won’t apply to those engines. That said, we should explain that up front and offer alternatives. Here’s what I can do right now: Apply an equivalent discount toward the correct oil service on your next visit, or load the right coupons to your account (synthetic, rotation, etc.). 💸✅ Review your vehicle’s maintenance needs so you only pay for what’s needed (sounds like the rotation-only call saved you money this time). 🛠️ Please email me and I’ll set it up before your next appointment: liz@94nissan.com. I’ll also huddle with the team to make coupon eligibility crystal clear at write-up. 🤝 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

I’m truly sorry to hear about your experience—that’s not how we expect our team to treat any customer. I take this very seriously and want to address it immediately. Please email me your contact information and the date of your visit so I can review what happened and follow up personally. 🙏 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for being with us since 2009 — and for trusting us with 3 cars! 🙌🚗 We’re thrilled you’ve had smooth experiences with our service team. We appreciate you and we’ll be here anytime you need us. 💙✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 🙌 We love being your go-to for service, and we’ll make sure Tyler sees your kind words — he’s a star. Appreciate you trusting 94 Nissan! 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for highlighting our team dynamics! 🙌 We’re so glad your rep was patient and helpful — and that our offers made it easier to get the service done. We truly appreciate your trust and are here anytime if you need anything else. 🤝🛠️💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the love! 🛠️🍿 We’re glad the professional car care, the treats, and our sales & service teams all hit the mark. We appreciate you — and we’ll be ready next time you stop in! 🚗✨👏 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Wow — thank you for being such a loyal customer! 🙏 We’re so glad to hear our team continues to provide professional, pressure-free service in a welcoming environment. Your kind words (and love for our popcorn, water, and coffee 😉) mean a lot to us. Here’s to many more Nissans together! 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 🌟 Derryl and Tommy will be thrilled to know they made your visit outstanding. We’re happy to hear you received quick, personable service. 🙌🚗 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! We’re glad you were kept informed every step of the way and received great service. I’ll be sure to pass along your thanks to him. 🙌🔧 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for your thoughtful review and strong recommendation! 🌟 We’re proud to provide a friendly, professional, and truly customer-focused experience without any hassle. Hearing that you consider our team great people to deal with means the world to us. We appreciate your support and are committed to keeping up the good work! 🚗😊 Warm regards, Liz Sappenfield 📧 liz@94nissan.com 94 Nissan of South Holland