I have had the pleasure of working with Desiree Frank for
many years. I always feel confident that she will make sure my ten year old Honda Fit has the best service at a fair price! Thank you, Desiree!
many years. I always feel confident that she will make sure my ten year old Honda Fit has the best service at a fair price! Thank you, Desiree!
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by todd_susan
Service Price Transparency
Nov 26, 2024 -
Lia Honda Northampton responded
Thank you, Todd! We're pleased you had another great service experience with us, and that Desiree made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!
Desiree Frank is one of the best if not the best service
rep I have ever dealt with.
rep I have ever dealt with.
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by d1n1t2e3
Service Price Transparency
Nov 20, 2024 -
Lia Honda Northampton responded
We truly appreciate your continued business, and we're glad Desiree has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!
Desiree Frank is a fabulous service rep.
She always listens to my concerns, takes care to explain what and why additional services may be needed and, never tries to upsell me.
I am very
She always listens to my concerns, takes care to explain what and why additional services may be needed and, never tries to upsell me.
I am very happy that I can request her when I make an appointment.
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by tiffany1964
Service Price Transparency
Oct 07, 2024 -
Lia Honda Northampton responded
Tiffany, we're happy you enjoyed an accommodating and thorough visit with Desiree! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Honda for the best service!
I was met by service attendant Jill Fuduric who saw to my
car’s very efficient servicing. My visit was done in a timely manner. Jill was a pleasure to work with.
But I must take issue with Honda and its d
car’s very efficient servicing. My visit was done in a timely manner. Jill was a pleasure to work with.
But I must take issue with Honda and its decision to drop the Fit from its lineup. The Fit was a smaller car with great versatility and economy. Honda has no car in its lineup that is as efficient and well made as the 2024 Toyota Prius. I have owned Hondas from the nineties until today but I believe my next car may be a Prius.
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by bdejasu
Service Price Transparency
Aug 08, 2024 -
Lia Honda Northampton responded
The Fit is an amazing little car, so we completely agree! Thank you for sharing some awesome feedback about Jill, your service advisor. We're happy everything was done to your complete satisfaction. We truly appreciate your business and your kind words.
I've been going to Lia Honda for the last twenty years,
and they've always been superb both at selling me cars and, above all, at servicing them promptly and efficiently. I have worked mainly with Desiree
and they've always been superb both at selling me cars and, above all, at servicing them promptly and efficiently. I have worked mainly with Desiree Frank, who has always been superb at explaining what needs to be done and letting me know whether it's urgent or can be postponed.
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by pstally
Service Price Transparency
Apr 25, 2024 -
Lia Honda Northampton responded
Thank you for letting us know how pleased you've been with Desiree's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we see you again!
We had an excellent experience in buying our new 2024
Honda Accord Hybrid Sedan. Our Sales Consultant Exavier Adorno was wonderful and informative and walked us through the entire process in purchasing
Honda Accord Hybrid Sedan. Our Sales Consultant Exavier Adorno was wonderful and informative and walked us through the entire process in purchasing our new vehicle.
He was very professional and we love our new vehicle and would recommend Honda and Exavier Adorno for buying a new car. We are very happy with our experience. - Thank you Pat & Jack Keenan
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by JKeenan50
Nov 27, 2023 -
Lia Honda Northampton responded
Congratulations on your new Accord Hybrid, Keenan Family! We're thrilled you enjoyed a pleasant and supportive buying experience with Exavier, and we appreciate your lovely feedback. We wish many happy travels to you in the new ride, from all of us at Lia
Honda!
all good.
efficient. courteous. I was promptly greeted when I arrived on a busy weekday.
efficient. courteous. I was promptly greeted when I arrived on a busy weekday.
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by anchinglin
Nov 27, 2023 -
Lia Honda Northampton responded
Thank you for your positive review! We sincerely appreciate your assessment of our service department, and we hope that you'll think
of us the next time you have any automotive or Honda needs. Safe travels this holiday season!
Major concern is no guarantee of ride to work when having
vehicle serviced.
Recent experience with Desiree Frank was very good… she was very nice and helpful.
vehicle serviced.
Recent experience with Desiree Frank was very good… she was very nice and helpful.
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by Gypsy
Nov 21, 2023 -
Lia Honda Northampton responded
Thank you for taking the time to share your recent experience with Desiree! We appreciate your kind words and are pleased to hear that your interaction with Desiree was pleasant. We acknowledge the fact that there is no guarantee that Uber/Lyft service will be available and we sincerely apologize for the inconvenience this causes. We're actively reviewing our service procedures to identify areas where we can improve and provide an even better experience for our customers. We're happy to be of service to you, and hope you'll continue to choose Lia Honda for your service needs.
I am very pleased with this dealer and their service.
They go above and beyond to help you and make sure you are completely satisfied!
Desire Frank the service advisor was very attentive and even follo
They go above and beyond to help you and make sure you are completely satisfied!
Desire Frank the service advisor was very attentive and even followed up after my service appointment through text and e mail.
They keep me informed while my car is being serviced as well.
Now thats great sevice for a change!!
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by Sanchezisuel77
Service Price Transparency
Nov 09, 2023 -
Lia Honda Northampton responded
Thank you for your trust in our service team! We're happy Desiree provided you with a thorough and attentive visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Had a very good experience at Lia Honda Jamie was very
helpful. I know I am supposed to have her last name but I do not remember the spelling of it.
She checked on me and kept me informed.
Thank you Ja
helpful. I know I am supposed to have her last name but I do not remember the spelling of it.
She checked on me and kept me informed.
Thank you Jamie.
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by delynchgonecounty
Service Price Transparency
Other Employees Tagged:
Ally Rock
, Jaime Andrzeicik
Nov 02, 2023 -
Lia Honda Northampton responded
Thank you for sharing positive feedback on Jaime! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Jaime provided for you. We look forward to your next visit!