Desiree Frank
Desiree Frank at Lia Honda Northampton

Desiree Frank | Page 2

Service Advisor

Lia Honda Northampton

293 King St
Northampton, MA 01060

5.0
37 Reviews
5.0

37 Reviews

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37 Reviews of Desiree Frank

November 25, 2024

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Employee Rating

I have had the pleasure of working with Desiree Frank for many years. I always feel confident that she will make sure my ten year old Honda Fit has the best service at a fair price! Thank you, Desiree! More

by todd_susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Lia Honda Northampton responded

Thank you, Todd! We're pleased you had another great service experience with us, and that Desiree made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

November 20, 2024

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Desiree Frank is one of the best if not the best service rep I have ever dealt with. More

by d1n1t2e3
Service Price Transparency
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Recommend Dealer
Yes
Nov 20, 2024

Lia Honda Northampton responded

We truly appreciate your continued business, and we're glad Desiree has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

October 06, 2024

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Desiree Frank is a fabulous service rep. She always listens to my concerns, takes care to explain what and why additional services may be needed and, never tries to upsell me. I am very More

by tiffany1964
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 07, 2024

Lia Honda Northampton responded

Tiffany, we're happy you enjoyed an accommodating and thorough visit with Desiree! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Honda for the best service!

August 08, 2024

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I was met by service attendant Jill Fuduric who saw to my car’s very efficient servicing. My visit was done in a timely manner. Jill was a pleasure to work with. But I must take issue with Honda and its d More

by bdejasu
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jill Fuduric

Aug 08, 2024

Lia Honda Northampton responded

The Fit is an amazing little car, so we completely agree! Thank you for sharing some awesome feedback about Jill, your service advisor. We're happy everything was done to your complete satisfaction. We truly appreciate your business and your kind words.

April 24, 2024

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I've been going to Lia Honda for the last twenty years, and they've always been superb both at selling me cars and, above all, at servicing them promptly and efficiently. I have worked mainly with Desiree More

by pstally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Lia Honda Northampton responded

Thank you for letting us know how pleased you've been with Desiree's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we see you again!

November 26, 2023

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We had an excellent experience in buying our new 2024 Honda Accord Hybrid Sedan. Our Sales Consultant Exavier Adorno was wonderful and informative and walked us through the entire process in purchasing More

by JKeenan50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ally Rock, Exavier Adorno

Nov 27, 2023

Lia Honda Northampton responded

Congratulations on your new Accord Hybrid, Keenan Family! We're thrilled you enjoyed a pleasant and supportive buying experience with Exavier, and we appreciate your lovely feedback. We wish many happy travels to you in the new ride, from all of us at Lia Honda!

November 24, 2023

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Employee Rating

all good. efficient. courteous. I was promptly greeted when I arrived on a busy weekday. More

by anchinglin
Recommend Dealer
Yes
Nov 27, 2023

Lia Honda Northampton responded

Thank you for your positive review! We sincerely appreciate your assessment of our service department, and we hope that you'll think of us the next time you have any automotive or Honda needs. Safe travels this holiday season!

November 15, 2023

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Major concern is no guarantee of ride to work when having vehicle serviced. Recent experience with Desiree Frank was very good… she was very nice and helpful. More

by Gypsy
Workmanship
Service Communication
Recommend Dealer
Yes
Nov 21, 2023

Lia Honda Northampton responded

Thank you for taking the time to share your recent experience with Desiree! We appreciate your kind words and are pleased to hear that your interaction with Desiree was pleasant. We acknowledge the fact that there is no guarantee that Uber/Lyft service will be available and we sincerely apologize for the inconvenience this causes. We're actively reviewing our service procedures to identify areas where we can improve and provide an even better experience for our customers. We're happy to be of service to you, and hope you'll continue to choose Lia Honda for your service needs.

November 09, 2023

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I am very pleased with this dealer and their service. They go above and beyond to help you and make sure you are completely satisfied! Desire Frank the service advisor was very attentive and even follo More

by Sanchezisuel77
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 09, 2023

Lia Honda Northampton responded

Thank you for your trust in our service team! We're happy Desiree provided you with a thorough and attentive visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

November 02, 2023

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Employee Rating

Had a very good experience at Lia Honda Jamie was very helpful. I know I am supposed to have her last name but I do not remember the spelling of it. She checked on me and kept me informed. Thank you Ja More

by delynchgonecounty
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ally Rock , Jaime Andrzeicik

Nov 02, 2023

Lia Honda Northampton responded

Thank you for sharing positive feedback on Jaime! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Jaime provided for you. We look forward to your next visit!

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