Desiree Merola
Desiree Merola at Imperial Toyota

Desiree Merola | Page 7

Finance

Imperial Toyota

300 Fortune Blvd
Milford, MA 01757

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4.9
87 Reviews
4.9

87 Reviews

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87 Reviews of Desiree Merola

May 31, 2021

Dealership Rating
Employee Rating

Pay was great! - I came in looking for a specific truck. Although they didn’t have it in stock they had one incoming. Pat gave me the specs and kept in touch. He didn’t push me to make a deal he only kept m More

by 18jw622
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Francisco Neto , Rocco Saghbini

May 10, 2021

Dealership Rating
Employee Rating

Knowledgeable and friendly staff! Being first-time buyers, we were hesitant at first. But Matt was very caring and patient and answered all of our questions thoroughly. Desiree in financing broke ever More

by dlowelockett
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Stolberg

April 30, 2021

Dealership Rating
Employee Rating

Great service! I purchased my car and got it the same day. Very professional and a friendly environment. Paper work wasn’t all that bad it went by quick. Great company as well. Love my car! More

by Maria P
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Monteiro

April 27, 2021

Dealership Rating
Employee Rating

We will be buying all our Toyota cars from Imperial . Matt listened to what we wanted and came across completely honest. He did not try to upsell us to something we did not ask about. The pricing was More

by Bob S
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Stolberg

April 22, 2021

Dealership Rating
Employee Rating

Flori went above and beyond to help me. He even lent me his personal demo vehicle when I had to leave my car at the dealership to get my tints repaired. He is phenomenal. He did everything he could in his More

by Rhendadc2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Fawad Rezayee

Apr 22, 2021

Imperial Toyota responded

Thank you very much Rhendadc2007 for the opportunity to earn your business and for taking the time to share such positive feedback about your experience working with Florian and the team. Wishing you many happy miles. Sincerely, Michael Penner General Manager Imperial Cars Chevrolet, Ford, Chrysler Dodge Jeep Ram, Hyundai, Genesis, Toyota

Apr 22, 2021

Rhendadc2007 responded

You’re welcome Flori was beyond amazing. I don’t have such good things to say about your sales managers Rocco and Tom. They were both very childish very immature and brushed me a side because they didn’t wanna deal with me. I had to call the dealer maybe six times in order for somebody to answer and every time they told Rocco it was me they would hang up on me. After I raise my voice because I was being disrespected by Tom I told him that this is not the first vehicle that I have bought from imperial Toyota this is the second vehicle that I have bought from them or you. Tom and Rocco need some sensitivity training and need better customer service training because the customer service that I have received from them is absolutely 100% unacceptable.

April 21, 2021

Dealership Rating
Employee Rating

Matt was our sales person. He did a great job. Listen and got us what we wanted for trade too!! This is our 5th time purchasing from Imperial Toyota. More

by Brunonb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Stolberg

April 20, 2021

Dealership Rating
Employee Rating

They help me with everything I need and I am in love with my new Toyota Sienna . I really recommend Kevin to help you with your new car More

by Mariana Serafim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joao Felix , Jen Ribeiro

April 14, 2021

Dealership Rating
Employee Rating

Pat Patel. New Venza. I would highly recommend anyone Pat Patel. New Venza. I would highly recommend anyone searching for a vehicle ask for Pat. Very knowledgeable and patient. He explained all the fe More

by RB
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Francisco Neto

April 11, 2021

Dealership Rating
Employee Rating

Pat Patel was conscientious and diligent in finding me the car that I wanted from the start. He went over and above explaining the entire process of the steps needed to purchase the Rav-4. I was amazed More

by lindablack
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Bailargeon, Francisco Neto

April 01, 2021

Dealership Rating
Employee Rating

Jose Monteiro was very professional he knew , exactly what I was looking for he also made sure to take his time to go through every detail. I’m very happy with my purchase !!! Car purchased 03/2 More

by Happy buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Monteiro, Bob Bailargeon , Jen Ribeiro

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