Desiree Merola | Page 8

Turned in leased 2018 RAV4 for leased new 2020 RAV4. Arthur listened to us and showed us exactly what we wanted. Even had the color we wanted in the model we chose. Very pleasant doing business with Arthur listened to us and showed us exactly what we wanted. Even had the color we wanted in the model we chose. Very pleasant doing business with Arthur and the dealership. More

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Excellent Customer Service.Desiree Merola was very Excellent Customer Service. Desiree Merola was very welcoming , has clear communication skills and has a very positive attitude. She made my finance Excellent Customer Service. Desiree Merola was very welcoming , has clear communication skills and has a very positive attitude. She made my finance experience go smoothly and turned me to a loyal customer. She offered all the options available for me and covered everything in details. She's superb at what she does and makes you feel at home. More

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Customer Friendly and truly dedicated to great service. My wife and I were given Florian's name by a close relative letting us know he was a fantastic person to see about getting a new car. Florian was give My wife and I were given Florian's name by a close relative letting us know he was a fantastic person to see about getting a new car. Florian was given a heads up by our family member what we were looking for in a new car and he offered to take pictures and send them to us the next day expressing he was getting ready to head home. Later that evening I showed up to the dealership to look around and he was still working hard. Instead of going home He spent the next 3 hours with me going thru what our needs were and making sure we were happy with our selection. In the days to come he was johnny on the spot helping us thru the process and ensuring we didn't hit and speed bumps. Our experience with Florian was fantastic and he would receive an A++ from up. Thank you Florian More

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First time buyer I went to Imperial Toyota to see a Jeep Liberty I saw online. Jamie McDonald met me at the door and showed me the Jeep I was interested in. As a first I went to Imperial Toyota to see a Jeep Liberty I saw online. Jamie McDonald met me at the door and showed me the Jeep I was interested in. As a first time buyer I was nervous about the whole thing because my dad was out of state and couldn’t be there to help me. Jamie had no problem calling and explaining everything to my dad and worked out all the numbers with him over the phone. It was super easy and like not at all stressful. After my dad and I spoke we agreed I should move forward as long as the financing worked out. I didn’t wait long before Desiree came and brought me into her office. She also was willing to phone my father so he could be involved. Everything worked out great as Desiree was able to get me approved at a very reasonable rate considering I was a first time buyer and college student with very little credit. It was a good experience, thank you Imperial Toyota. More

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Awesome Purchase Experience I went into Imperial, after visiting 4 other dealerships, to consider purchasing a new Tundra. I was greeted by Jamie and was provided with excellent I went into Imperial, after visiting 4 other dealerships, to consider purchasing a new Tundra. I was greeted by Jamie and was provided with excellent service. He was very knowledgeable and went above and beyond to get me two test drives in different trucks. He unfortunately was pulled away due to a delivery he was required to make and my salesman was transferred to Artie. He was exceptional as well and made the transition from Jamie seamless. The whole experience was incredible. I am sending some people there to purchase their next vehicle due to how pleased I was with the service. Also Desiree in financing was exceptional as well. She walked me through all of my options and made it comfortable and made me feel like i was the most important customer. That says alot with how busy she got. Overall I am 100% satisfied with my experience and will be back. More

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Rahul was a real gem. It’s great dealing with a sale person that truly cares about your needs. Desiree is also a solid finance manager. First time I’ve left a dealership and not been irritated by the sa person that truly cares about your needs. Desiree is also a solid finance manager. First time I’ve left a dealership and not been irritated by the sale process. More

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