Devan Taylor | Page 4

Devan was awesome to work with. Very professional, knowledgeable and friendly. Doug Phillips in service department is awesome to work with also. He is very knowledgeable. Ve Very professional, knowledgeable and friendly. Doug Phillips in service department is awesome to work with also. He is very knowledgeable. Very friendly. More

Print

Devan stayed in touch and oriented to the new Ford Lightning; appreciate everyones efforts getting the truck to me Lightning; appreciate everyones efforts getting the truck to me More

Print

Great process and very speedy and knowledgeable staff. Will be looking to them for future purchases Will be looking to them for future purchases More

Print

Doug, the write guy, called when ready and made sure the truck and engine compartment were cleaned up. My salesman, Devan, made arrangements for my transportation to/from my house. truck and engine compartment were cleaned up. My salesman, Devan, made arrangements for my transportation to/from my house. More

Print

Professional, courteous service Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the e Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the employees were very courteous and professional. More

Print

Everyone involved in the process of purchasing our new vehicle was very helpful and friendly. When the Covid19 shut down Ford plants we were kept informed about our order status. vehicle was very helpful and friendly. When the Covid19 shut down Ford plants we were kept informed about our order status. More

Print

Absolutely the best service department at any dealership that I have ever been to. Fast friendly and quality work on your vehicle that you can feel safe loading your family into. that I have ever been to. Fast friendly and quality work on your vehicle that you can feel safe loading your family into. More

Print

2020 escape sel Although purchase was made during covid19, the dealer did their best to get us in and out in decent time. Lyle answered all my questions and was very Although purchase was made during covid19, the dealer did their best to get us in and out in decent time. Lyle answered all my questions and was very knowledgeable about the vehicle. This was my second purchase from Cookeville Ford in 2 years. very pleased with everyone there! More

Print

Quality Customer Service Not just speaking about this visit only but my whole experience from start to finish has been great one Thank You Ford Lincoln of Cookeville. Not just speaking about this visit only but my whole experience from start to finish has been great one Thank You Ford Lincoln of Cookeville. More

Print

Dishonest Business office Sweet as sugar Dishonest Business office Sweet as sugar salesman Service department incompetent These sweet sweet folks will sell sell sell Then slither and Dishonest Business office Sweet as sugar salesman Service department incompetent These sweet sweet folks will sell sell sell Then slither and crawl back into their slimy Sticky wet dark hidy hole.... They Brag Boast and Toast "life time warranties..." lying in wait for your first request for help, Waiting with lying lips and deceitful tips... All so confident that a reasonable person would then loath the thought of ever asking for help again. On April 19, 2018 I bought a 2017 F350 During the first week of ownership and approximately 530mi my wife and I were overwhelmed with the smell of overheating wires as would occur in a high amperage flow or a direct short negative to positive. I immediately called the Service department and my sweet salesman Devan Lynn Taylor who promised all would be taken care of. This 2017 F350 developed so many Electrical failures (following this initial problem) ie: Burnt wire odor Ignition key failure Brake module failure Hill start assist failures Trailer-brake failures Running light failures MULTIPLE In-dash warnings Tire pressure loss of nitrogen Loss of power Loss of fuel economy All of these problems were acknowledged With a costly trip to the Service Department weeks and weeks of downtime and missed business opportunities. My new truck suffered wiring bundles hastily ripped apart and left with open ends protruding unsecured and sloppy. Fender bolts left out nuts missing little plastic push pins stripped left to hang helpless. I painfully took pictures to properly record All of these things. Finally overwhelmed by loss of income personal time and the slow realization of the incompetent uncaring xxxxxxService Department....l spoke with my Salesman Devan Lynn Taylor To return this truck under the Lemmon law. The Dealership said bring the truck back and we would take care of it. Under the guise of full refund, I purchased a new 2019 F250. With no money out of pocket and my payment was reduced from approximately $1140.12 down to $985.65 Behind my back in a hidden room the managers Joe Hayden & Geoff Root conspired an extremely outrageous Deal which was further explained to me by Layne Boyce their Finance administrator.. That being a return of my original $8000.00 and applying this to my new loan. This was the way I understood what he said. What really happened was the $8000.00 wasn't my original down payment but rather negative equity carried on to my new 2019 F250. This put me $16000.00 (plus the additional charges that were added to the deal) upside down as they're so nonchalantly happy to explain. When I asked sweet Devin Taylor how he could do this he casually said well he had left before I had went to the Finance office, but as I sit here today I clearly read his name and Kevin Tighe Parish on the Deal sheet together with Finance administrator Layne Boyce. More

Print