Devan Taylor | Page 4

Professional, courteous service Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the e Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the employees were very courteous and professional. More

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Everyone involved in the process of purchasing our new vehicle was very helpful and friendly. When the Covid19 shut down Ford plants we were kept informed about our order status. vehicle was very helpful and friendly. When the Covid19 shut down Ford plants we were kept informed about our order status. More

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Absolutely the best service department at any dealership that I have ever been to. Fast friendly and quality work on your vehicle that you can feel safe loading your family into. that I have ever been to. Fast friendly and quality work on your vehicle that you can feel safe loading your family into. More

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2020 escape sel Although purchase was made during covid19, the dealer did their best to get us in and out in decent time. Lyle answered all my questions and was very Although purchase was made during covid19, the dealer did their best to get us in and out in decent time. Lyle answered all my questions and was very knowledgeable about the vehicle. This was my second purchase from Cookeville Ford in 2 years. very pleased with everyone there! More

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Quality Customer Service Not just speaking about this visit only but my whole experience from start to finish has been great one Thank You Ford Lincoln of Cookeville. Not just speaking about this visit only but my whole experience from start to finish has been great one Thank You Ford Lincoln of Cookeville. More

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Dishonest Business office Sweet as sugar Dishonest Business office Sweet as sugar salesman Service department incompetent These sweet sweet folks will sell sell sell Then slither and Dishonest Business office Sweet as sugar salesman Service department incompetent These sweet sweet folks will sell sell sell Then slither and crawl back into their slimy Sticky wet dark hidy hole.... They Brag Boast and Toast "life time warranties..." lying in wait for your first request for help, Waiting with lying lips and deceitful tips... All so confident that a reasonable person would then loath the thought of ever asking for help again. On April 19, 2018 I bought a 2017 F350 During the first week of ownership and approximately 530mi my wife and I were overwhelmed with the smell of overheating wires as would occur in a high amperage flow or a direct short negative to positive. I immediately called the Service department and my sweet salesman Devan Lynn Taylor who promised all would be taken care of. This 2017 F350 developed so many Electrical failures (following this initial problem) ie: Burnt wire odor Ignition key failure Brake module failure Hill start assist failures Trailer-brake failures Running light failures MULTIPLE In-dash warnings Tire pressure loss of nitrogen Loss of power Loss of fuel economy All of these problems were acknowledged With a costly trip to the Service Department weeks and weeks of downtime and missed business opportunities. My new truck suffered wiring bundles hastily ripped apart and left with open ends protruding unsecured and sloppy. Fender bolts left out nuts missing little plastic push pins stripped left to hang helpless. I painfully took pictures to properly record All of these things. Finally overwhelmed by loss of income personal time and the slow realization of the incompetent uncaring xxxxxxService Department....l spoke with my Salesman Devan Lynn Taylor To return this truck under the Lemmon law. The Dealership said bring the truck back and we would take care of it. Under the guise of full refund, I purchased a new 2019 F250. With no money out of pocket and my payment was reduced from approximately $1140.12 down to $985.65 Behind my back in a hidden room the managers Joe Hayden & Geoff Root conspired an extremely outrageous Deal which was further explained to me by Layne Boyce their Finance administrator.. That being a return of my original $8000.00 and applying this to my new loan. This was the way I understood what he said. What really happened was the $8000.00 wasn't my original down payment but rather negative equity carried on to my new 2019 F250. This put me $16000.00 (plus the additional charges that were added to the deal) upside down as they're so nonchalantly happy to explain. When I asked sweet Devin Taylor how he could do this he casually said well he had left before I had went to the Finance office, but as I sit here today I clearly read his name and Kevin Tighe Parish on the Deal sheet together with Finance administrator Layne Boyce. More

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Great place to by a vehicle This was the fourth vehicle I purchased from Ford of Cookeville, I have been pleased with the way I was handled each time. My salesmen, Kevin Parrish This was the fourth vehicle I purchased from Ford of Cookeville, I have been pleased with the way I was handled each time. My salesmen, Kevin Parrish handled me the first three vehicles and assisted Devon with my last purchase. Both of them were courteous and professional in how I was handled. They answered all questions and listened when I had something to say about the deal. These reasons are why I have shopped here for my last vehicles. There was no pressure at anytime to buy any of these vehicles. I have also been satisfied with the service department. More

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2006 Silverado 2500HD My wife and I drove from Fort Campbell, KY out to Cookeville to check out this truck. To start off, they exemplified how much of patriots they are to My wife and I drove from Fort Campbell, KY out to Cookeville to check out this truck. To start off, they exemplified how much of patriots they are to this great nation, and showed their appreciation for our military service and made us feel welcome. The dealership is located very conveniently right off the highway, so it’s easy to locate. All of the staff were very friendly, and the facility was very nice and clean. Will and Devan partnered well together to help us with our deal. After some negotiations, and working in our trade vehicle they facilitated a deal for us and we left with our new (to us) 2006 Chevy Silverado 2500HD. Will and Devan were pleasurable to hold conversations with and to spend time at a dealership with. Did not feel the “dealership buying pressure” that most people are afraid of when they go to these large dealerships. They were also able to secure us competitive financing to get us out the door so that we could have time to refinance with our military credit union later this week. I would recommend anyone in the local area that sees a vehicle here to stop in and ask for Will or Devan! Satisfied military customer here! More

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Used 2016 F250 puchase. Devon, our sales rep took excellent care of us, personally and professionally. Everyone at the dealership is always friendly and courteous when we vi Devon, our sales rep took excellent care of us, personally and professionally. Everyone at the dealership is always friendly and courteous when we visit. We just wish the paperwork end of the purchase was a bit simpler and less time consuming. That being said, Anthony the finance agent was also excellent. Thank you for helping us with our recent purchase, 2nd one since March 2018. More

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Repeat Customer! As usual we went just to look and ended up taking home a new F150! Got the deal we wanted and was in and out quickly. Great service all the way around As usual we went just to look and ended up taking home a new F150! Got the deal we wanted and was in and out quickly. Great service all the way around! More

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